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Prime4x scam

Discussion in 'Scam Alerts' started by Undercover, Dec 31, 2009.

  1. Undercover

    Undercover Recruit

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    I opened a live account with them and deposited €120 on 2009-12-11. Today is 2009-12-31 and still cannot see the money on my Prime4x account.
    Naturally I contacted them many times. They replied only to my first email, ignoring further ones. Then I was using their chatting system. Four days - three different operators (Hana, Sara, Emma), do not know how many chat operators they hire. The chatting scheme is always the same, no matter if you chat with the same person again. You write you do not see your money, she pretends she talks with someone from accountant department putting you on hold for a few minutes, then she informs you to send a T/T copy to accountant@prime4x.com, you say you have done that 2 weeks ago, then she says they are "checking with our bank". This is always the last stage: "checking with our bank". You ask why they did not check it yesterday, before yesterday, before before yesterday, last week, last last week as promised. The answer: "we are checking with our bank".
    Next week I am going to the police station and will inform you about the progress. Poland and Cyprus are members of European Union, in fact being one state from 1st of December 2009. I hope it will help to investigate my case quickly.
    I must admit I had a bad luck, because the negative reviews on FPA about problems with deposits appeared just after I had made my own transfer. If I read them before I would not do it.
    These are samples from the chat session. They all look the same in fact.

    2009-12-28
    Hana: Welcome to our live chat service.
    Hana: How may I help you today?
    Customer: Hi, I made a wire transfer of €120 on 2009/12/11 (17 days ago) and still cannot see it on my account 00000. I sent a few emails to real@prime4x.com, received one response with a promise to check it and then stop responding. Could you help me with it?
    Hana: Sure
    Hana: Have you send T/T copy to accountant@prime4x.com ?
    Customer: What is T/T?
    Hana: The transaction telegraph
    Customer: I made the wire trasfer by my bank's website. May I take a screenshot of the transaction and send it to accountant@prime4x.com?
    Hana: Yes,if you please.
    Hana: would you provide me with bank details you send to your money ?
    Customer: Ok. I did it and send it to real@prime4x.com with a request to forward appropriate documents to other departments if needed.
    Customer: Sure. I can give the details. One moment, please.
    Hana: No,your bank details
    Hana: I mean the bank you transfer the money to
    Customer: I made the transfer from my bank located in Poland (ABank) to your bank (HBank) located in Cyprus.
    Customer: I can give the account numbers if you wish
    Hana: Yes,please.
    Customer: My account number: PL00 0000 0000 0000 0000 0000 0000
    Customer: Your bank account: CY00 0000 0000 0000 0000 0000 0000
    Hana: I wanted to check that you transferred to the correct bank account number .
    Hana: Okay
    Hana: I checked we received a screen shot from your deposit details
    Hana: I passed it to the accountant department and they informed me that they will check with our bank
    Hana: If they received your money or not yet.
    Hana: And we will inform you with the updates.
    Customer: Ok. Thank you very much for your help.
    Hana: You are welcome at anytime
    Hana: It's our pleasure to help you.
    Customer: I will be awaiting the updates. Thank you once more and good-bye.

    2009-12-30
    Sara : Welcome to our live chat service.
    Sara : Hello. How may I assist you?
    Customer: Hi again, I still cannot see the money on my account 71136 and did not received any updates about my case. May I have a question?
    Sara : Sure, also I need to know what is your case please?
    Customer: I will try to explain.
    Sara : Okay take your time
    Customer: I made a wire transfer of €120 on 2009/12/11 (19 days ago) and still cannot see it on my account 00000. I sent a few emails, was chatting twice with someone named Hana with no positive results. I am sure the money is on your HB account for at least 10 days.
    Sara : So, as I understood you made a deposit since 11-12
    Customer: Yes, I made the deposit on 11th of December.
    Sara : Would you provide me with the customer name with the bank?
    Customer: I made the transfer from my bank located in Poland (ABank) to your bank (HBank) located in Cyprus.
    Customer: My account number: PL00 0000 0000 0000 0000 0000 0000
    Customer: Your bank account: CY00 0000 0000 0000 0000 0000 0000
    Sara : No, your name with the bank please?
    Customer: My name: Customer
    Sara : Would you send the TT copy to accountant@prime4x.com
    Customer: It was done two days ago on Monday by Ms. Hana. Should I do it again? They got it.
    Sara : No hold on please
    Sara : Thank you for holding
    Customer: Yes. I am still here.
    Sara : Okay We will check with the bank
    Sara : And once we get it
    Sara : It will be added immediately to your account
    Customer: May I have a quesion?
    Sara : sure
    Customer: How do you check with the bank?
    Sara : The accountant department will check with the details that we have in your TT copy
    Sara : With the bank
    Sara : And see if you missed a step or something
    Customer: I understand, but how? E.g. through a website, you arrange a meeting with a bank officer, etc.
    Sara : I can't provide you with this information as I am not allowed to
    Customer: Why is that a secret?
    Sara : This is from the company private information
    Customer: Couldn't you log in to your bank's website and see the history of payments?
    Customer: Or if you make a personal meetings with bank officers - did you ask them for such history of payments?
    Sara : The accountant department will check with the bank
    Customer: May I know when the accountant department will check? Is it possible to do it today?
    Sara : I will pass your request for making it within today
    Sara : Would you like me to help you with anything else ?
    Customer: Yes, please pass my request to the accountant department to check it today. I will try to contact you tommorrow to find out the results.
    Sara : Hello
    Sara : Okay
    Sara : Please contact us at anytime.
    Sara : Thank you for chatting. Good-bye.
    Customer: I appreciate your time. Good-bye.

    2009-12-31
    Emma: Welcome to our live chat service.
    Emma: Hello. How may I assist you?
    Customer: Hi again, I still cannot see the money on my account 71136 and did not receive any updates about my case. May I know why you didn't check with your bank as promised yesterday, on Tuesday, on Monday and last week?
    Emma: When did you transfer the money ?
    Customer: On 11th of December (20 days ago).
    Emma: Please tell me the amount of money
    Customer: €120
    Emma: Please hold on I will check it for you now
    Emma: Thank you for holding
    Emma: Please send your TT copy to accountant@prime4x.com
    Customer: T/T was sent two times. They got it.
    Emma: Okay
    Emma: We will check with our bank and reply you via mail
    Customer: You promised that yesterday, on Tuesday, on Monday and last week. Checking the history of payments takes seconds. Why does it take for you more than 2 weeks without results?
    Emma: Please Let me explain some thing to you
    Emma: The delay is not from our company
    Emma: We did not receive your money yet
    Emma: So The accountant department will check with the details that we have in your TT copy with our bank
    Emma: And we will reply you via mail
    Emma: And once we receive your money we will add it to your account immediately
    Customer: How can that be? They money is on your bank account (HBank) for more than 2 weeks or not?
    Emma: Okay
    Emma: Our accountant department will check with the bank
    Customer: May I know why your accountant department did not check it yet?
    Customer: Are you still there?
    Emma: Yes , i am with you
    Customer: May I know why your accountant department did not check it yet? Or you cannot answer this question?
    Customer: If not I got a few more questions if you are able to help me.
    Emma: They will check with the bank
    Customer: May I know in which country Prime4x is incorporated?
    Emma: And if there is any problem they will contact you as soon as possible
    Customer: May I know in which country Prime4x is incorporated?
    Customer: You are not going to answer for any of my questions?
    Emma: Our company is located in Cyprus
    Emma: Please calm down
    Emma: I understand your point
    Emma: But I assure to you that the delay is not from our side
    Emma: We did not receive your money
    Emma: And I will pass your request to the accountant department
    Emma: And they will contact you shortly
    Customer: I am calmed down. Believe me. I really am. I just got some more questions. They are not hard to answer, I think. May I ask?
    Emma: Sure
    Customer: Could you tell me the address of your office?
    Emma: Sure
    Emma: Suite 401,Fourth Floor,MEGARO Stavrakis Building,Griva Digeni 13,6010 Larnaca,Cyprus.
    Customer: Ok. Thank you very much.
    Emma: You are welcome
    Customer: As I wrote the deposited money is on your bank account for more than 2 weeks. I do not believe you make any "checking" so I decided to let make the further investigation to the Polish police. €120 is not much, but going to the police cost nothing so it is worth to try. You may be surprised but the Polish police works pretty well. Lately they needed only a few days to arrest the thieves and get back Auschwitz "Arbeit macht frei" sign found hundreds kilometers from the theft place. What is more they found more trails in Sweden continuing the investigation there. That lets me
    to believe they will get my money back equally fast and find out who is behind the Prime4x company.
    I hope you do not mind if I print and present them all my email and chat history with you? I am going to visit the police station on Monday. Is it ok for you? I just want to be fair.
    Emma: Please do not worry
    Emma: We will check and if there is any problem we will contact immediately
    Customer: Ok. Thank you very much. One more thing.
    Emma: Sure
    Customer: I am going to publish the progress of my case with Forex Peace Army community to let other people being warned about the difficulties. Is it ok for you? May I publish this and the previous chat sessions on Forex Peace Army forum and/or other forex community websites to let other people know how your company operates?
    Emma: I assure to you that this delay is not from our company
    Emma: We are caring for our clients
    Emma: But we did not get the money
    Emma: It is banking procedures
    Emma: It is not from our company
    Emma: We have thousands of clients
    Emma: And no one said that before
    Customer: No one?
    Customer: Took a week to post my first wire deposit they said they needed additional ID verification even though I had already submitted it during the application process. The second wire deposit was made 2 weeks ago. Sent the TT copy to the accountant and no reply sent it to the bank and they didn't even read it. I got a deleted unread reply from them. And considering the number of others that have had the same problem I'd say this is a confirmed SCAM!
    Customer: Look here: Prime 4X | Prime4X.com | Prime4X reviews and ratings by Forex Peace Army
    Customer: I opened a new account@ Prime4x, a Cyprus based forex broker, 8 weeks ago.The account opening and 1st funding of the acct. via wire ran without any problem. But the 2nd wire of 500 euros is not credited to my acct. since more than 3 weeks. I let my bank do some investigation
    and after one week, I got the message that my wire was defenitely received by prime4x bank. The wire information I used the 2nd time was exactly the same like the first one. I send at least 5 emails to Prime4x and did serveral complaints via live chats all without any positive result. Seems that Prime4x
    either has a bad working backoffice or problems with their bank. I can only say that the efforts Prime4x is showing to resolve the issues are at the lowest level and have nothing to do with good customer support and professional behavior. I will investigate legal steps as well to get my money
    back if the issue is not resolved in the next 10 days.
    Customer: Another one
    Customer: Ok. I appreciate your time and wish you more honest chatting with your customers in the coming new year. Good-bye.
     
  2. jtfx

    jtfx Private, 1st Class

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    CYPRUS = SCAM

    I will not deal with any cyprus company in my life ever again even if they had stricter CYSEC regulation.
     
  3. jtfx

    jtfx Private, 1st Class

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    A link from CYSEC about this scam:

    http://www.cysec.gov.cy/Downloads/Investors/%CE%A0%CF%81%CE%BF%CE%B5%CE%B9%CE%B4%CE%BF%CF%80%CE%BF%CE%B9%CE%AE%CF%83%CE%B5%CE%B9%CF%82%20-%20%CE%95_%CE%9A_/2009/Announcement%20%28Warning%29%2012.17.2009%20re%20Prime4x.pdf

    So... what cysec can do is just warning the investors?
    Cyprus Securities and Exchange Commission
    Thats a lame Regulatory Body. No wonder these companies set up shops in Cyprus.
     
    #3 jtfx, Dec 31, 2009
    Lasted edited by : Aug 15, 2015
  4. Undercover

    Undercover Recruit

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    Very important update.

    At last I received my money back from Prime4x. The withdrawal was very fast. It took only 4 days to find it on my bank account. What is strange I received more than I withdrew. The difference is $20.

    The whole case costed some nerves, but finished with happy end, so I have to call off the title of this thread. I cannot say Prime4x is a scam.
     
  5. Sibali

    Sibali Corporal

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    Congrates


    Lucky You man!!!
     
  6. Prime4x User

    Prime4x User Recruit

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    Maybe Prime4x is not a scam, but they are close to in my oppinion. I warn everybody to open a account with Prime4x as they are not regulated, the owners are not disclosed, they create permanent problems with posting your wires and they can shut down from one day to another and your hard earned money will be lost.
     
  7. primeuser1

    primeuser1 Recruit

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    they advertising are only for fraud people ..and also their promitions and Bons are to fraud people..
    they did not pay to no one.they did not process withdrawal with all country..they delay iranian with other countris and delay other countries clients with iranian..so kidding.you can see here there are many clients from diffrente countries.. .they fraud people only with bollshiiit...i sent my complain to NFA ,,and they have answered me after a week..i will countinue till i get my money from this scam company...

    i advice anyone ,if you want your money dont let prime4x.com suck your money,and send your complain till have time .if our complain of prime4x be more and more ,NFA will proccess our case earlier....and we will be success..
    i and many of my friends sent our complaines and explained all of their games for them..in this 4 months ago...be hopeful in action we will success ...
    NFA Emails :

    information@nfa.futures.org

    Contact Us
    ----------------------------------------
    if you send your complains with
    your name
    address details
    call number
    account detailes
    complain subject : Prime4x.com LCC
    Explanation......

    and documnets for prime4x.com frauds and wasting time and explaining their styles of works part of part..you can send your history of withdrawal in this 4 month ago also to show them trust..
    they will send your case to someone who will contact you in a week.Mr.Matt..he knows very clear about prime4x scam ..and he will contact you via email,maybe he want you more informations if needed...
    dont sit and dont post here only ,here there is not anyone hear our voice frineds .prime4x dont want to give us our money back,i beleive we must get it.because those are our money..
    hope all clients can take money...

    best regards
     
    #7 primeuser1, Jul 16, 2010
    Lasted edited by : Aug 15, 2015
  8. prime4x scam

    prime4x scam Recruit

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    Prime4x Broker is Scam
    Prime Broker for 7 months has that all Iranians block accounts and any withdrawal not doing
    Prime4x Broker is Scam
    Please do not open an account Because the broker is a dirty thief
    Prime4x Broker is Scam
     
  9. Pharaoh

    Pharaoh Colonel

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    Perhaps if you gave some more details. I've heard a lot of complaints against Prime, but chanting "It's a scam" doesn't really contribute much to the conversation.

    Start with the account number and the amount of the withdrawal.
     
    #9 Pharaoh, Jul 22, 2010
    Last edited: Jul 22, 2010
  10. jamestrack

    jamestrack Recruit

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    Did u get back your $ ?

    Did u manag to take back your $$ ?.. now i,m worry because my $5 is inside ..z damn..
     

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