RESOLVED - Exness Crypto Wallet Restricted without Recourse

[RobbedByExness]

@ExnessOfficial
@FxMaster

Today I made a $2737.47 USDT deposit to my Exness account and immediately received an email requesting to provide proof of ownership of the account. I had just purchased the USDT and had it sent directly to my Exness account. Now all crypto withdrawals and transfers are blocked. I can have the amount refunded to the original address but your support is atrocious and just keeps asking for more time. I’ve been on this platform for 3 years but never been scammed and had my money held hostage like this before. I have proof of purchase of the funds and will gladly have them returned to the sending address. When providing requested documentation I received the attached email in response. Zero recourse, no additional information requested, basically just a response saying sorry you’ll probably never see your money again. Never had issues when recently sending small amounts, only when sending thousands of dollars do I get this message and am at the mercy of their non existent payment approval team. This is not an AML issue as I have already provided source of funds. This is highway robbery. Please help me out of this nightmare without delay. CASE: PMT0001542461

 

[FxMaster]

@ExnessOfficial
@FxMaster

Today I made a $2737.47 USDT deposit to my Exness account and immediately received an email requesting to provide proof of ownership of the account. I had just purchased the USDT and had it sent directly to my Exness account. Now all crypto withdrawals and transfers are blocked. I can have the amount refunded to the original address but your support is atrocious and just keeps asking for more time. I’ve been on this platform for 3 years but never been scammed and had my money held hostage like this before. I have proof of purchase of the funds and will gladly have them returned to the sending address. When providing requested documentation I received the attached email in response. Zero recourse, no additional information requested, basically just a response saying sorry you’ll probably never see your money again. Never had issues when recently sending small amounts, only when sending thousands of dollars do I get this message and am at the mercy of their non existent payment approval team. This is not an AML issue as I have already provided source of funds. This is highway robbery. Please help me out of this nightmare without delay. CASE: PMT0001542461

@ExnessOfficial, could you please look at this issue?

 

[IsraelRobert]

My name is Israel Robert and I am from Nigeria.
Please I made a withdrawal of 1,011.9 USDT and it was restricted. I was asked to upload a video of my bybit to verify the wallet address which I did. Until now the issue has not been resolved and the money was for a urgent need. I have a family to feed and my kids need a urgent medical attention which was the reason I wanted to sell the USDT to get Naira.
Please look into it PMT0001541877 and PMT0001541345.
I've used the platform for more than 2yrs and now this happened at the worst time that I need the money so urgently. Please @ExnessOfficial help me look into this matter because my kids lives need the money for medical attention. Thank you

 

[FxMaster]

My name is Israel Robert and I am from Nigeria.
Please I made a withdrawal of 1,011.9 USDT and it was restricted. I was asked to upload a video of my bybit to verify the wallet address which I did. Until now the issue has not been resolved and the money was for a urgent need. I have a family to feed and my kids need a urgent medical attention which was the reason I wanted to sell the USDT to get Naira.
Please look into it PMT0001541877 and PMT0001541345.
I've used the platform for more than 2yrs and now this happened at the worst time that I need the money so urgently. Please @ExnessOfficial help me look into this matter because my kids lives need the money for medical attention. Thank you

If you are having a serious problem with a company, you should open your own thread in Financial Company Comparisons and Discussions
and give details (make sure to choose "prefix" as a problem).

Why your own thread?

1. If the person who started this thread has their issue resolved, it will be marked as resolved.

2. Your thread can have a link from your review. This makes your issue more visible.

3. Issues can be different. Having your own thread makes getting advice specific to resolving your issue easier.

 

[ExnessOfficial]

@ExnessOfficial
@FxMaster

Today I made a $2737.47 USDT deposit to my Exness account and immediately received an email requesting to provide proof of ownership of the account. I had just purchased the USDT and had it sent directly to my Exness account. Now all crypto withdrawals and transfers are blocked. I can have the amount refunded to the original address but your support is atrocious and just keeps asking for more time. I’ve been on this platform for 3 years but never been scammed and had my money held hostage like this before. I have proof of purchase of the funds and will gladly have them returned to the sending address. When providing requested documentation I received the attached email in response. Zero recourse, no additional information requested, basically just a response saying sorry you’ll probably never see your money again. Never had issues when recently sending small amounts, only when sending thousands of dollars do I get this message and am at the mercy of their non existent payment approval team. This is not an AML issue as I have already provided source of funds. This is highway robbery. Please help me out of this nightmare without delay. CASE: PMT0001542461

Dear @RobbedByExness

A specialist is currently reviewing your request. Once the details have been checked, the update will be provided in the same case: PMT0001542461.

If any additional information is required, the specialist will let you know.

Thank you.

 

[RobbedByExness]

I was able to withdraw to the senders address. You can mark this as resolved. Thanks.

 

[FxMaster]

I was able to withdraw to the senders address. You can mark this as resolved. Thanks.

It`s always good to see resolved cases. Yo mods, can you please mark and move it to the resolved folder??

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