Resolved - SCAM alert Ironfx - another example

marc56

Private, 1st Class
Messages
40
Hello
wanted to share my story... from what i see nothing new unfortunately :(
I have money in Ironfx and i requested withdrawal around 40 days ago
status is "Waiting for processing"

I'm trying to reach them in any possilbe way but it seems impossible
chat doesn't work, support number doesn't reply , emails not responded

regards,
nichu

following instructions :
http://www.forexpeacearmy.com/commu...having-trouble-withdrawing-their-funds.39270/


40 days ?
Ironfx is SCAM from 3 years and you still give your money to them? Wake Up !!!
 

nichu

Private
Messages
10
40 days ?
Ironfx is SCAM from 3 years and you still give your money to them? Wake Up !!!
well in fact i gave them money more then 3 years ago - when they seemed to be trusty
recently I decided to withdraw my money and then i realized what is going on

anyway thx for comment ;)
 

4evermaat

2nd Lieutenant
Messages
1,852
Many people only find the FPA after encountering a problem.
It's interesting that you say that. This is where a regulator could be helpful. At the minimum, they could suspend a licence or do their own mystery shopping type of investigations where they open accts and attempt to recreate the experience of a couple of random trades + withdrawal or just withdrawal after a designated period of time.

But they just allow these scams to continue. CFTC, Swiss FINMA, and to a lesser extent UK FCA and Au's ASIC allow some type of active protection to help minimize these things. But some of the other jurisdictions really do a poor job of supervising those which get their license. It's only when someone in their family gets burned do they seem to care.
 

oscarra

2nd Lieutenant
Messages
1,149
But they just allow these scams to continue. CFTC, Swiss FINMA, and to a lesser extent UK FCA and Au's ASIC allow some type of active protection to help minimize these things. But some of the other jurisdictions really do a poor job of supervising those which get their license. It's only when someone in their family gets burned do they seem to care.
all it needs, is transparency, have these so called regulated brokers publish quarterly results of their customers funds performance etc…..just a start thinking about clean up :rolleyes:
 

IronFX Officer

IronFx Representative
Messages
380
Dear all,

Thank you for your continuing posts and comments.

Your constructive approach is appreciated and welcomed as it provides a sensible discussion forum for us to engage using facts rather than hearsay.

Please understand our position in clearing what was indeed proven to be a multitude of repeated hostile, baseless and defamatory allegations by non-clients. This sometimes required us to take a forcefully factual approach in order to stop purely defamatory threads without a valid client claim.

In our effort at FPA we have answered all threads with facts. We have identified all real clients and successfully dealt with their claims. We have also answered to a multitude of postings by non-clients. You may have noticed that these postings are just the same things going round and round and round in a merry and baseless go-round.

The undisputed facts are:

1. We have been operational for 8 years, one of the longest established global Brokers.

2. We are regulated by the four premier regulators in the FX world (FCA, ASIC, CySEC and FSB) with full licencing and with an absolutely clean record of conduct. No fines and no warnings whatsoever. To this effect, we don’t think that e.g. the FCA would turn a blind eye to any misdemeanours.

3. We never breached any Capital Adequacy requirements in any of our regulated jurisdictions.

4. We have had the same auditors since inception with a clean audit record throughout.

5. We have not had a single Court judgement in any jurisdiction against us.

6. The “huge number of complaints” respond to a mere 0.2% of our client base, most are old and have been dealt with.

7. We have passed significant due diligence as part of various investment processes in our 8 years of operations. This has culminated in the recent investment by a regulated fund in our company.

The allegations merry go round (same things posted again and again in different threads) are as follows and concern 10 repeated statements which are presented below in no particular order:

1. “$176m in lost client funds”: see points (2) and (4) in the list above. We are one of the few Brokers that hold the client funds on-balance sheet and are therefore audited. Some regulators e.g. FCA also require daily reconciliations. The Auditor General’s report was a report by a non-expert criticising primarily CySEC processes. This was spun out as “confirmation of a $176m hole”. We have taken measures since to correct this misunderstanding but unfortunately the report cannot be retracted as it is a mammoth annual report covering all departments of the Cyprus Government.

2. “Petitions in the European Parliament”: As you rightly point out, the fact that no one has signed the petition “in the last 5 days,” points out the defamatory nature of these allegations. Please also note that the last petition to the European Parliament in July 2017 plainly confirmed the sole jurisdiction of the Republic of Cyprus in dealing with any complaints against CySEC regulated entities. The statutes on National Sovereignty are very clear and any additional petitions (if ever lodged) will have a similar fate.

3. “German criminal cases against members of management”: to-date we are not aware of any cases against management. The German document that appeared in some of the threads was just a confirmation that no case exists. It was misrepresented as being a criminal case against management. On the contrary, we have won a seminal defamation case at the Munich Court against a paid-for defamator and we have obtained a cease-and-desist order.

4. “Clients are consumers”: we have won seminal court cases in this respect. The EU law is clear in this respect that clients are not consumers. The Cyprus Consumer Protection Service opinion was just an unfortunate and wrongful interpretation of the legal framework. We have initiate legal action in this respect. We also stress that this is not a Court decision.

5. “Unpaid rents”: against a misrepresentation of the decision of the Junior Court in Cyprus in a simple rent dispute. This was overturned in our favour at the High Court.

6. “BBC documentary”: this is purely a defamatory attempt by a disgruntled ex-client that happened to be an ex-BBC employee. Was spun out as a “BBC documentary”. No BBC documentaries exist on the subject matter and indeed no articles exist in the mainstream press (other than positive articles in e.g. FT or Wall Street Journal).

7. “Class action lawsuits”: we confirm none is in existence and we have never been notified of one. A couple of comments in threads concern shady law firms trying to procure unsuspecting clients. They never get anywhere as there are no real claims and no one is willing to pay legal fees.

8. “Legal action against one of our lawyers”: we have global operations and we engage a multitude a legal firms (c. 30 globally). We cannot comment on individual law firms and any case against a law firm is clearly not a misdemeanour against the company.

9. “€335,000 fine”: this was a settlement with CySEC following their investigation of the 10-largest Cyprus Brokers in 2015. No party admitted wrongdoing and the matter is closed since November 2015. IronFX was the only company under investigation that did not receive a fine. All the remaining Brokers in the investigation received fines.

10. “Amazon Book”: this a free book that it is just a write-up of the points above. We have no additional comments as to the motives.

As you can see, facts pay a very clear picture of an organised defamation attempt.

As per FPA member @BinaryLad suggested, in thread http://www.forexpeacearmy.com/community/threads/ironfx-com.14830/page-5, we welcome your suggestion for a “falsely accused broker” section where we can post final and factual responses for the 10 false allegations above that get repeated throughout the FPA threads.

For any other issues or repeated defamatory commentary or false allegations you want to post on the FPA site please refer to the “IronFX – Falsely Accused Broker” thread: http://www.forexpeacearmy.com/community/threads/ironfx-falsely-accused-broker.54115/

We would also expect this effort will result in the removal of the “Scam Broker” rating by the FPA.

Regards,
 

nichu

Private
Messages
10
Dear IronFX Officer,

I would add one more item to your "undisputed facts":

8. You still don't let people withdraw their funds as normal civilized company would

Please don't try to create false image of your company as such a great broker. Your withdrawal process is still faulty - I'm best example of it - as it's around two months already that i've been waiting for it to be finished without any result.
My request is simple - just give me my money back... and it's even impossible to get any response from you to my request...

So please please don't try to trick other people that you're so fair and everything is so great...
 

IronFX Officer

IronFx Representative
Messages
380
Hello
wanted to share my story... from what i see nothing new unfortunately :(
I have money in Ironfx and i requested withdrawal around 40 days ago
status is "Waiting for processing"

I'm trying to reach them in any possilbe way but it seems impossible
chat doesn't work, support number doesn't reply , emails not responded

regards,
nichu

following instructions :
http://www.forexpeacearmy.com/commu...having-trouble-withdrawing-their-funds.39270/
Dear nichu,

You are kindly requested to provide us with your particulars (i.e.name and account number) in order to allow us to attend to any queries you may have. You can also write to us at responses@ironfx.com for any clarifications you may require.

Thank you
 
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