Problem XM Account closed due to alleged " Connection client without evidence or prior notice"

[Michael00123]

Account closed due to alleged "connection" to another client without evidence or prior notice


I am sharing my experience to see if anyone else has encountered a similar situation.

After withdrawal submission with this broker, I unexpectedly received an email informing me that my account was being closed because it was allegedly “connected to another account” that had previously been terminated for violating the broker’s Terms and Conditions.

What concerns me most is that I was never contacted before this decision was made. I was not asked to explain, provide documents, or clarify anything. The broker simply informed me that they had already completed their review and decided to:

• Close my trading account.
• Nullify trades associated with the alleged activity.
• Get all profits from my account.

The email did not provide any evidence showing how my account was supposedly connected to the other account. It only stated that an internal review had reached that conclusion.

I believe that when a broker makes such a serious allegation, clients should be given an opportunity to respond before irreversible action is taken. Transparency and due process are important, especially when the decision affects a client’s funds and trading history.

I have formally requested:

• The evidence supporting their conclusion.
• The criteria used to determine the alleged connection.
• An independent review of my case.

If the broker is unable to provide a fair explanation or reconsider the matter, I intend to escalate my complaint to the appropriate regulatory and dispute resolution bodies.

Has anyone else experienced a similar issue with this broker? If so, I would appreciate hearing how your case was handled and whether it was resolved.

On Wed, Jul 8, 2026 at 8:34 PM Michael wrote:
Show quoted text

 

[FxMaster]

Account closed due to alleged "connection" to another client without evidence or prior notice


I am sharing my experience to see if anyone else has encountered a similar situation.

After withdrawal submission with this broker, I unexpectedly received an email informing me that my account was being closed because it was allegedly “connected to another account” that had previously been terminated for violating the broker’s Terms and Conditions.

What concerns me most is that I was never contacted before this decision was made. I was not asked to explain, provide documents, or clarify anything. The broker simply informed me that they had already completed their review and decided to:

• Close my trading account.
• Nullify trades associated with the alleged activity.
• Get all profits from my account.

The email did not provide any evidence showing how my account was supposedly connected to the other account. It only stated that an internal review had reached that conclusion.

I believe that when a broker makes such a serious allegation, clients should be given an opportunity to respond before irreversible action is taken. Transparency and due process are important, especially when the decision affects a client’s funds and trading history.

I have formally requested:

• The evidence supporting their conclusion.
• The criteria used to determine the alleged connection.
• An independent review of my case.

If the broker is unable to provide a fair explanation or reconsider the matter, I intend to escalate my complaint to the appropriate regulatory and dispute resolution bodies.

Has anyone else experienced a similar issue with this broker? If so, I would appreciate hearing how your case was handled and whether it was resolved.

On Wed, Jul 8, 2026 at 8:34 PM Michael wrote:
Show quoted text

Can we have a website address or broker name, please?

 

[Michael00123]

Can we have a website address or broker name, please?

Xm global

 

[FxMaster]

Xm global

Can you please share the most recent response you received for this case?

 

[Michael00123]

This is the response of XM global! For me it's unfair.


Dear Sir,

We have thoroughly reviewed the issue raised in your query dated 08/07/2026 and confirm that it was correctly decided to terminate our business relationship due to your violation of the Terms and Conditions of Business.

As already communicated to you via email on 08/07/2026, it was identified that your trading information was the same as another client of our Company who had previously violated the relevant Terms and Conditions. This constitutes a violation of the Terms and Conditions of Business, and you were accurately informed of our decision by the said email.



Regarding your query about profits and balance, please note that USD 504.21 was adjusted in your trading account with No. 352374953 on 08/07/2026. Additionally, you successfully withdrew the remaining balance of USD 100.01 from account no. 352374953 on 08/07/2026. In accordance with our Terms and Conditions, the Company reserves the right to terminate a business relationship at its sole discretion and is not obligated to disclose the evidence or internal findings supporting such a decision.



Please note that due to the above violation, you are strictly prohibited from opening any new trading accounts and trading with our Company and/or its sister companies. Should you open another account and trade with our Company or its sister companies due to any technical and/or human error, we reserve the right to immediately close your account upon identification, nullify any profit or loss generated, and refund the original deposit amount, excluding any deposit and withdrawal charges, back to the source initially used to fund your account.



In view of the above, we further confirm that all actions taken by the Company in relation to this matter were fully in line with the Terms and Conditions of Business and this decision is final.

 

[FxMaster]

This is the response of XM global! For me it's unfair.


Dear Sir,

We have thoroughly reviewed the issue raised in your query dated 08/07/2026 and confirm that it was correctly decided to terminate our business relationship due to your violation of the Terms and Conditions of Business.

As already communicated to you via email on 08/07/2026, it was identified that your trading information was the same as another client of our Company who had previously violated the relevant Terms and Conditions. This constitutes a violation of the Terms and Conditions of Business, and you were accurately informed of our decision by the said email.



Regarding your query about profits and balance, please note that USD 504.21 was adjusted in your trading account with No. 352374953 on 08/07/2026. Additionally, you successfully withdrew the remaining balance of USD 100.01 from account no. 352374953 on 08/07/2026. In accordance with our Terms and Conditions, the Company reserves the right to terminate a business relationship at its sole discretion and is not obligated to disclose the evidence or internal findings supporting such a decision.



Please note that due to the above violation, you are strictly prohibited from opening any new trading accounts and trading with our Company and/or its sister companies. Should you open another account and trade with our Company or its sister companies due to any technical and/or human error, we reserve the right to immediately close your account upon identification, nullify any profit or loss generated, and refund the original deposit amount, excluding any deposit and withdrawal charges, back to the source initially used to fund your account.



In view of the above, we further confirm that all actions taken by the Company in relation to this matter were fully in line with the Terms and Conditions of Business and this decision is final.

Steps to Follow to Draw Attention to Your Issue

Follow these steps to ensure your issue is addressed:

First, read this: Where to Complain if You've Been Scammed by a Forex Broker? (or crypto broker)

Then

Reach Out to the Broker
Visit their website and start a conversation via their Live Chat feature.
Email all possible contact addresses inviting them to join this discussion thread.
You can find their contact details here: https://www.xm.com/support

Share Your Experience as a Review
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Contact Regulators
XM Global Limited, registered by the Financial Services Commission (FSC) under the Securities Industry Act 2021 (license number 000261/4) and Trading Point of Financial Instruments Limited, authorised and regulated by Cyprus Securities and Exchange Commission (CySEC) (licence number 120/10), are members of Trading Point Group.

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Seek Additional Guidance
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