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Problem XM Deposit Fraud/Scams $524

I am having an issue with a company
Are they denying that the QR code belongs to them, or are they saying that the payment was not received by their PSP?
 
They are denying that payment slips related that QR was not to them. Payments slips are invalid.

Today on call- Account Manager said, your transaction was expired so there is problem and after multiple investigation we are not able to find the transaction and even psp is denying of the transaction. I asked them whose QR was that just provide me statement but they denied saying we cannot provide such document.
Are they denying that the QR code belongs to them, or are they saying that the payment was not received by their PSP?
 
They are denying that payment slips related that QR was not to them. Payments slips are invalid.

Today on call- Account Manager said, your transaction was expired so there is problem and after multiple investigation we are not able to find the transaction and even psp is denying of the transaction. I asked them whose QR was that just provide me statement but they denied saying we cannot provide such document.
@XM Team, kindly look at this issue and do the needful.
 
This is scary stuff! I just verified my account with XM two days ago, but didn't fund it yet. I see complaint after complaint on XM on FPA, and now hesitant to deal with them.

God bless you guys at FPA for all your efforts!
 
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