RESOLVED - AvaFX/AvaTrade cancelled profits of $9188.54

[PaulWilliams]

Offical response from Ava - Trading outside of market rates

As requested by the customer, please view below example of arbitraged trades along with market rates* that show the EA/Customer participating in trading activity outside of market rates.
*Market rates are provided from Bloomberg.

 

[Thug Willy]

why not show the feed from ava's platforms? Is it because it would prove tradetowin victorious?
It would help your company look a lot less fraudulent if you did.

 

[Tradetowin]

As requested by the customer, please view below example of arbitraged trades along with market rates* that show the EA/Customer participating in trading activity outside of market rates.
*Market rates are provided from Bloomberg.

View attachment 10764

I have not verified this myself, as I have no access to a Bloomberg feed but assuming this is correct.

On this example I see two trades one appears to be off the Bloomberg feed by 5 pips, that's ticket #205964058, so my first response to this would be, ok fine 5 pips, that's nothing, in a decentralized market one would expect even a larger discrepancies comparing broker feeds. I see price discrepancies on the several brokers I use all the time, those are tiny(2-10pips) and one can't realistically place an arbitrage trade with such small differences.

Also the 2nd trade shown on the screenshot was taken 5 seconds later and was opened for about 40 mins, so your screenshot does not show anything applicable to that trade.

Paul WIlliams - Is Ava a market maker? Can you please explain what you understand that to be? I mean as a company offering a market making service how does this differ from let's say trading on the bloomberg terminal.

 

[Pharaoh]

I definitely want to see a more detailed explanation from Ava's representative.

 

[Master Yoda]

I definitely want to see a more detailed explanation from Ava's representative.

I agree his explanation is lack

 

[Pipskiller123]

I am the only one that can see this is blatant arbitrage!
The screenshot that was provided by the company (Which they did not need to do) shows it clearly.

The client in question Sold USDJPY at 97.87.
The market was trading at 97.81.

That is arbitrage - simple as that.
It doesnt matter if the company is a market maker or not.
It is arbitrage. It doesnt matter if it 1 pip or 100pips - it is arbitrage.

You are just pissed you got caught.

 

[henyo]

yup, im sorry but it will take more than that to convince.

 

[crunchy]

I also find it very frustreting with all brokers,
But I was thinking about, what about before the disaster happen,
you build a case up, I found a tool at 4xTrader.net
It shows exactly what the brokker is doing with your account, slipage, spread widning and all the other tricks the brokker use.
So before any disaster happens, you keep using this tools, and they begins to make problems, then you allready have alot of logs to use for building a case against the broker.
I would like to hear your opinion on this, its hard enough to trade, you should not be also having problems with the brokkers.

 

[Pharaoh]

The slow and incomplete answers from AvaTrade's rep are making me lose any confidence in the limited explanations provided so far.

 

[Master Yoda]

that's strange, I thought they had a good service