Hello,
I'm having an issue with FBS regarding my order that got closed by them by setting a TP. I understand that is stated in their customer agreement, however, they made a mistake of setting the wrong TP, that should have never been executed based the server logs. That resulted in a massive loss and around 10k usd in profits not realized.
Here are the server logs they sent:
2023.04.18 22:59:49.697;333.81;334.15
2023.04.18 22:59:49.800;333.50;334.29
2023.04.18 22:59:50.000;333.72;334.33 <--- Last Price
2023.04.19 16:30:30.002;323.54;323.75
They closed my order by setting a TP at 334.32, however when the market reopened on 2023.04.19 16:30:30.002 , the ask price was 323.75. The TP should have never been filled.
I'm having an issue with FBS regarding my order that got closed by them by setting a TP. I understand that is stated in their customer agreement, however, they made a mistake of setting the wrong TP, that should have never been executed based the server logs. That resulted in a massive loss and around 10k usd in profits not realized.
Here are the server logs they sent:
2023.04.18 22:59:49.697;333.81;334.15
2023.04.18 22:59:49.800;333.50;334.29
2023.04.18 22:59:50.000;333.72;334.33 <--- Last Price
2023.04.19 16:30:30.002;323.54;323.75
They closed my order by setting a TP at 334.32, however when the market reopened on 2023.04.19 16:30:30.002 , the ask price was 323.75. The TP should have never been filled.