Amin EL-HAKIM
Master Sergeant
- Messages
- 306
Hello
I've been scammed by this company which suddenly decided not to pay me my referral commissions claiming I violated their KYC rules but not disclosing any other information. Noting that I have been their client since 2008. I guess they found it's cheaper just to use this trick, although I had a bit less that 100$ in as referral commissions, it's certainly not about the amount, but about the rudeness I was treated with. If they're treating an 11 years client this way, you can imagine how they will treat newcomers. I've been a reputable FPA member for over 11 years and submitted countless scam findings. To be fair, I've never ever had a problem with this broker neither did my referrals, but it seems like their strategy is changing. At least a little professional courtesy would have been appreciated, but such rudeness raises high alerts. And it seems I'm not the only one with such experience but other active traders as well (ForexFactory). The following is a chat transcript:
Full Name: Amin
Email: a******@gmail.com
Staff: Ilya C.
22:04:58 Your Question:
22:04:58 Please wait, an operator will be with you shortly.
22:05:07 You are now chatting with Ilya C.
22:05:12 Amin: hello
22:05:15 Ilya C.: Hello, how may I assist you?
22:05:41 Amin: I received an email that my account got disabled. I need to know why please.
22:05:48 Amin: a******@gmail.com
22:07:17 Amin: I have referral commissions and I believe that forex4you doesn't want to pay me. So I decided to try live chat before posting on all public forums
22:07:27 Amin: since I'm not receiving email replies
22:08:03 Ilya C.: The answer was provided in the email.
22:08:06 Ilya C.: In accordance with the KYC policy (Know Your Customer) and clause 4.7 of the client agreement document, your account has been blocked. You can find a complete list of documents on our website, in the section "Regulatory documents" - https://www.forex4you.com/en/legal-documents/
22:08:30 Ilya C.: If you check those documents, you will find out the reason of blocking.
22:08:35 Amin: I have read it, and still I can't see what did I violate
22:08:46 Amin: I checked them
22:08:58 Amin: and I have provided valid information
22:09:10 Amin: not to mention I'm a client since 2016
22:09:26 Amin: and I have made several deposits and withdrawals
22:09:53 Amin: I provided a passport copy which was approved and then refused
22:10:07 Amin: then my national ID which was accepted
22:10:12 Ilya C.: Unfortunately, I cannot disclose any other information.
22:10:13 Amin: and a bank statement
22:10:15 Ilya C.: Thank you for contacting us!
22:10:17 Ilya C. has left the conversation. Click here to leave a message.
Support Center: https://support.eglobal-group.com/
I've been scammed by this company which suddenly decided not to pay me my referral commissions claiming I violated their KYC rules but not disclosing any other information. Noting that I have been their client since 2008. I guess they found it's cheaper just to use this trick, although I had a bit less that 100$ in as referral commissions, it's certainly not about the amount, but about the rudeness I was treated with. If they're treating an 11 years client this way, you can imagine how they will treat newcomers. I've been a reputable FPA member for over 11 years and submitted countless scam findings. To be fair, I've never ever had a problem with this broker neither did my referrals, but it seems like their strategy is changing. At least a little professional courtesy would have been appreciated, but such rudeness raises high alerts. And it seems I'm not the only one with such experience but other active traders as well (ForexFactory). The following is a chat transcript:
Full Name: Amin
Email: a******@gmail.com
Staff: Ilya C.
22:04:58 Your Question:
22:04:58 Please wait, an operator will be with you shortly.
22:05:07 You are now chatting with Ilya C.
22:05:12 Amin: hello
22:05:15 Ilya C.: Hello, how may I assist you?
22:05:41 Amin: I received an email that my account got disabled. I need to know why please.
22:05:48 Amin: a******@gmail.com
22:07:17 Amin: I have referral commissions and I believe that forex4you doesn't want to pay me. So I decided to try live chat before posting on all public forums
22:07:27 Amin: since I'm not receiving email replies
22:08:03 Ilya C.: The answer was provided in the email.
22:08:06 Ilya C.: In accordance with the KYC policy (Know Your Customer) and clause 4.7 of the client agreement document, your account has been blocked. You can find a complete list of documents on our website, in the section "Regulatory documents" - https://www.forex4you.com/en/legal-documents/
22:08:30 Ilya C.: If you check those documents, you will find out the reason of blocking.
22:08:35 Amin: I have read it, and still I can't see what did I violate
22:08:46 Amin: I checked them
22:08:58 Amin: and I have provided valid information
22:09:10 Amin: not to mention I'm a client since 2016
22:09:26 Amin: and I have made several deposits and withdrawals
22:09:53 Amin: I provided a passport copy which was approved and then refused
22:10:07 Amin: then my national ID which was accepted
22:10:12 Ilya C.: Unfortunately, I cannot disclose any other information.
22:10:13 Amin: and a bank statement
22:10:15 Ilya C.: Thank you for contacting us!
22:10:17 Ilya C. has left the conversation. Click here to leave a message.
Support Center: https://support.eglobal-group.com/
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