This is where I would want a third option "Suspect" or similar. I have not seen enought "evidence" to vote either way (thus I won't vote on this unless more is presented) but here is my view of it;
- In the screenshot I can only see a couple of 0.1 lots, where is the 10 lot trade?
- They DID break their word when playing without stop loss. We know this since one of their reps (or at least claiming to be, is that somehow verified?) have admitted it. Still, what if they had provided a stop only too far away to make any difference? That way they would have kept their promise but the client would still have lost all the same..
- As for not refunding, the only thing I've seen is a statement that the subscription fee should be returned. Whatever this has happened or not we realy don't know, but I assume not since I would have excpected the rep to show some sort of prof that is had been done otherwise.
Now in my opinion there is no question that the have neither taken enough care of their signals/clients nor handled the issue in a proffesinal way, but is that enough for a scam rating? Sorry but I just don't know...