xiuchun yang
Private
- Messages
- 9
Moderator note: This issue was completely resolved. The FPA thanks FxOpen's representative for his actions that completely corrected the problems Xiuchun Yang encountered.
Dear,
my fxopen account:124748
Invest password:8tScogp
Please check my accounts to prevent FXOPEN delete my account
My Fxopen account is 124748. I deposited 989.60 by LR at 2008.12.11 11.07. And then I traded, please check the following screenshot:
Then I open total 50 lots orders , please check the following screenshot:
And my account reached about 120k USD, but then I can not close my orders at around 2008.12.11 23:00.
I called the phone on the contact us Page of FXOpen mini & micro forex broker - forex services - forex trading but no one answer my call. Then I log to the LIVE SUPPORT to get help. Their supporter told me can let finance close my orders manually, but I wait for more than 12 hours, my orders still do not be closed .The following is the record:
7:24 PM xiuchun yang
maya is there
7:24 PM Maya
yes sir
7:24 PM Maya
Im still waiting
7:24 PM xiuchun yang
my account is 124748
7:25 PM xiuchun yang
my position is not closed yet
7:25 PM Maya
here were no responce yet
7:25 PM Maya
I know
7:25 PM xiuchun yang
why I CAN'T CLOSE MY POSITION
7:26 PM xiuchun yang
WHY????????????
7:26 PM Maya
there were no responce yet, from person who can close it instade of u
7:26 PM Maya
sorry
7:26 PM Maya
I can do nothing by now
7:27 PM Maya
all the information was given
7:27 PM xiuchun yang
maybe your company hope my blanance to 0!
7:28 PM Maya
sorry,sir, its not my fault
7:28 PM xiuchun yang
what i can do is just see my blanance change to 0
7:28 PM xiuchun yang
ok ,I HAVE SEE,you are a good man
7:29 PM xiuchun yang
but you have nothing to do
7:30 PM xiuchun yang
can you tell me how can i do now
7:30 PM xiuchun yang
what can i do now?
11:14 PM Achmad
Hi
11:15 PM xiuchun yang
hi
11:15 PM xiuchun yang
my account 124748 ,when can I close my position?
11:15 PM Hanna
Hello, how can i help YOu?
11:15 PM xiuchun yang
I have send 4 mails to finance@fxopen.com
11:16 PM xiuchun yang
I can't close my position
11:16 PM xiuchun yang
do you know?
11:17 PM xiuchun yang
are you know that?
11:18 PM Hanna
Sir, please, describe step by step what you do to close your position?
11:18 PM xiuchun yang
ok,24hours ago ,I can't trade
11:19 PM xiuchun yang
then I contract with your company several times
11:19 PM Hanna
Please, say what you do to close your position
11:19 PM Hanna
what do you press in the Meta Trader and when it fails
11:19 PM xiuchun yang
I can't close my position
11:20 PM xiuchun yang
> Dear finance and IT department: > Please check my account 124748 , I have opened orders but I can > not trade for about 24 hours. Please check and solve it for me。 > I am a professional forex trader, I trade several months at fxopen > and always ok, I do not have any problem between us. Otherwise I > will complain on the cocent place. > Notice: I have record all the history > Regards > Yangxiuchun Hello, as we told you we are checking it. -- Best regards, FXOpen
11:20 PM Achmad
maybe there's a lag in your connexion?
11:20 PM xiuchun yang
it's the mail wiht your finance department
11:20 PM xiuchun yang
no,
11:21 PM xiuchun yang
the finance anseer me "as we told you we are checking it. "
11:22 PM xiuchun yang
you can see my account,I have open 50lots
11:23 PM xiuchun yang
if the equity change to 0,who can who afford that?
11:24 PM xiuchun yang
" ORDER IS ACCEPT" FOR MORE 10 MINUTES
11:24 PM Achmad
try to change server sir, or logout then login again & try
11:25 PM xiuchun yang
sir,I HAVE try 3 network,3 computer many many times
11:25 PM xiuchun yang
I give you my account and password ,you try it yourself please
11:25 PM Hanna
Ok, sir, I suggest that you deinstall your Meta Trader and download it again from our site - and try to close your position afetr that
11:27 PM xiuchun yang
no use,MY ib try it too ,the same mt4,he can trade in his account ,but can't trade my account
11:27 PM Hanna
Please, delete your meta trader and then download a new one from the site
11:27 PM Hanna
And then try to close your order again
11:27 PM xiuchun yang
please trust me ,no use
11:28 PM xiuchun yang
you can try it with your mt4
11:28 PM Achmad
No need sir. leave your email here. we will contact you soon about the problem. yangxc1977@yahoo.com , right ?
11:29 PM xiuchun yang
I have tell several my friends try trade with my account ,all can not trade
11:29 PM xiuchun yang
yes
11:29 PM xiuchun yang
yes
11:29 PM xiuchun yang
please help me,thank you very much
11:29 PM xiuchun yang
now I HAVE 84000 usd, if I can
11:29 PM Achmad
ok we will contact you soon, I'm forwarding your issue
11:30 PM xiuchun yang
if I can't close my position,maybe i 'LL lost them monday
11:30 PM xiuchun yang
thank you very much
11:32 PM Hanna
Sir, wheb you have wriytten to finance@fxopen.com - did you tell the ticket number of the order you want to close
11:32 PM xiuchun yang
yes
11:33 PM xiuchun yang
I have do it,but they have not close my position
11:33 PM xiuchun yang
5 hours passed
11:33 PM Hanna
Ok,what is the ticket number of the order you want to close?
11:35 PM xiuchun yang
please waiting
11:35 PM xiuchun yang
i'll write it now
11:36 PM Hanna
ok
11:37 PM xiuchun yang
8059149 2008.12.11 15:18 buy 5.00 eurusd 1.3208 0.0000 0.0000 1.3377 0.00 0.00 0.00 8 450.00 8060066 2008.12.11 15:35 buy 5.00 eurusd 1.3234 0.0000 0.0000 1.3377 0.00 0.00 0.00 7 150.00 8060883 2008.12.11 15:57 buy 5.00 eurusd 1.3246 0.0000 0.0000 1.3377 0.00 0.00 0.00 6 550.00 8062993 2008.12.11 16:55 buy 5.00 eurusd 1.3256 0.0000 0.0000 1.3377 0.00 0.00 0.00 6 050.00 8064931 2008.12.11 17:49 buy 5.00 eurusd 1.3239 0.0000 0.0000 1.3377 0.00 0.00 0.00 6 900.00 8066387 2008.12.11 18:35 buy 5.00 eurusd 1.3262 0.0000 0.0000 1.3377 0.00 0.00 0.00 5 750.00 8067093 2008.12.11 18:44 sell 5.00 usdjpy 91.85 0.00 0.00 90.92 0.00 0.00 0.00 5 114.39 8067109 2008.12.11 18:44 sell 5.00 usdjpy 91.85 0.00 0.00 90.92 0.00 0.00 0.00 5 114.39 8067122 2008.12.11 18:44 sell 5.00 usdjpy 91.84 0.00 0.00 90.92 0.00 0.00 0.00 5 059.39 8067353 2008.12.11 18:48 sell 5.00 usdjpy 91.92 0.00 0.00 90.92 0.00 0.00 0.00 5 499.34
11:39 PM xiuchun yang
8059149,8060066,8060883,8062993,8064931,8066387 all 5.0 lots buy eur/usd
11:39 PM xiuchun yang
8067093,8067109,8067122,8067353 all 5.0lots sell usd/jpy
11:40 PM xiuchun yang
please help me close all of them
11:40 PM Hanna
YOu mean all of them?
11:40 PM xiuchun yang
yes, all 30lots eur/usd and 20lots usd/jpy
11:41 PM Hanna
All youк trades are running good profit right now,
11:41 PM Hanna
Areyou sure you wnt to close them?
11:42 PM xiuchun yang
yes,but I CAN'T CLOSE THEM,HOW CAN I DO
11:42 PM xiuchun yang
surely ,i want close all of them,thank you very much
11:43 PM xiuchun yang
you can close them at any price,I just need close all of them
11:45 PM Hanna
Ok, sir, e-mail finane@fxopen.com with your ID documents so that we can verify you, and tell about the problem and enter ALL ticket numberes of the orders you want to close
11:45 PM Hanna
The IT department and the manager will check your account and solve the problem
11:45 PM xiuchun yang
ok ,thank you very much
11:45 PM Hanna
welcome
11:46 PM xiuchun yang
I MAIL IT just now
11:49 PM Hanna
ok
11:52 PM xiuchun yang
I have send the email,when can they do it
11:53 PM xiuchun yang
can you inform then about it?thank you
11:53 PM Hanna
tomorrow or later today
11:55 PM xiuchun yang
tomorrow?monday ? maybe my balance is change to 0 if the position is not closed
11:58 PM xiuchun yang
you know I have 50lots position
12:00 AM Hanna
Sir, i do not think any thing can de dome earloer
Then I tried to contact with the finance by finance@fxopen.com the following is the emails between us:
> From: FXOpen <finance@fxopen.com>
> To: xiuchun yang <yangxc1977@yahoo.com>
> Sent: Friday, December 12, 2008 9:36:17 PM
> Subject: Re: 124748 can't trade for 24 hours
>
> Hello xiuchun,
>
> Friday, December 12, 2008, 8:31:18 AM, you wrote:
>
> > Dear finance and IT department:
> > Please check my account 124748 , I have opened orders but I can
> > not trade for about 24 hours. Please check and solve it for me
> > Regards
> > Yangxiuchun
>
>
> Hello,
>
> thank you for informing us. We'll check it with IT department.
>
> --
> Best regards,
> FXOpen mailto:finance@fxopen.com
> From: FXOpen <finance@fxopen.com>
> To: xiuchun yang <yangxc1977@yahoo.com>
> Sent: Friday, December 12, 2008 9:49:49 PM
> Subject: Re: about 124748
>
> Hello xiuchun,
>
> Friday, December 12, 2008, 8:33:36 AM, you wrote:
>
> > Dear finance and IT department:
>
> > Please check my account 124748 , I have opened orders but I can
> > not trade for about 24 hours. Please check and solve it for me。
> > I am a professional forex trader, I trade several months at fxopen
> > and always ok, I do not have any problem between us. Otherwise I
> > will complain on the cocent place.
> > Notice: I have record all the history
>
> > Regards
> > Yangxiuchun
>
>
> Hello,
>
> as we told you we are checking it.
>
> --
> Best regards,
> FXOpen mailto:finance@fxopen.com
> From: FXOpen <finance@fxopen.com>
> To: xiuchun yang <yangxc1977@yahoo.com>
> Sent: Saturday, December 13, 2008 12:18:37 AM
> Subject: Re: 124748 ,when can I close my position?
>
> Hello xiuchun,
>
> Friday, December 12, 2008, 9:49:25 AM, you wrote:
>
> > dear,
> > when can I or you close my position? if you check my account,ok
> > ,no problem,but please close my position now,ok? if my equity change to 0,who
> afford that?
>
>
> > Regards
> > Yangxiuchun
>
>
>
> Hello,
>
> we are working on solving your problem.
>
> --
> Best regards,
> FXOpen mailto:finance@fxopen.com
Dear,
my fxopen account:124748
Invest password:8tScogp
Please check my accounts to prevent FXOPEN delete my account
My Fxopen account is 124748. I deposited 989.60 by LR at 2008.12.11 11.07. And then I traded, please check the following screenshot:
Then I open total 50 lots orders , please check the following screenshot:
And my account reached about 120k USD, but then I can not close my orders at around 2008.12.11 23:00.
I called the phone on the contact us Page of FXOpen mini & micro forex broker - forex services - forex trading but no one answer my call. Then I log to the LIVE SUPPORT to get help. Their supporter told me can let finance close my orders manually, but I wait for more than 12 hours, my orders still do not be closed .The following is the record:
7:24 PM xiuchun yang
maya is there
7:24 PM Maya
yes sir
7:24 PM Maya
Im still waiting
7:24 PM xiuchun yang
my account is 124748
7:25 PM xiuchun yang
my position is not closed yet
7:25 PM Maya
here were no responce yet
7:25 PM Maya
I know
7:25 PM xiuchun yang
why I CAN'T CLOSE MY POSITION
7:26 PM xiuchun yang
WHY????????????
7:26 PM Maya
there were no responce yet, from person who can close it instade of u
7:26 PM Maya
sorry
7:26 PM Maya
I can do nothing by now
7:27 PM Maya
all the information was given
7:27 PM xiuchun yang
maybe your company hope my blanance to 0!
7:28 PM Maya
sorry,sir, its not my fault
7:28 PM xiuchun yang
what i can do is just see my blanance change to 0
7:28 PM xiuchun yang
ok ,I HAVE SEE,you are a good man
7:29 PM xiuchun yang
but you have nothing to do
7:30 PM xiuchun yang
can you tell me how can i do now
7:30 PM xiuchun yang
what can i do now?
11:14 PM Achmad
Hi
11:15 PM xiuchun yang
hi
11:15 PM xiuchun yang
my account 124748 ,when can I close my position?
11:15 PM Hanna
Hello, how can i help YOu?
11:15 PM xiuchun yang
I have send 4 mails to finance@fxopen.com
11:16 PM xiuchun yang
I can't close my position
11:16 PM xiuchun yang
do you know?
11:17 PM xiuchun yang
are you know that?
11:18 PM Hanna
Sir, please, describe step by step what you do to close your position?
11:18 PM xiuchun yang
ok,24hours ago ,I can't trade
11:19 PM xiuchun yang
then I contract with your company several times
11:19 PM Hanna
Please, say what you do to close your position
11:19 PM Hanna
what do you press in the Meta Trader and when it fails
11:19 PM xiuchun yang
I can't close my position
11:20 PM xiuchun yang
> Dear finance and IT department: > Please check my account 124748 , I have opened orders but I can > not trade for about 24 hours. Please check and solve it for me。 > I am a professional forex trader, I trade several months at fxopen > and always ok, I do not have any problem between us. Otherwise I > will complain on the cocent place. > Notice: I have record all the history > Regards > Yangxiuchun Hello, as we told you we are checking it. -- Best regards, FXOpen
11:20 PM Achmad
maybe there's a lag in your connexion?
11:20 PM xiuchun yang
it's the mail wiht your finance department
11:20 PM xiuchun yang
no,
11:21 PM xiuchun yang
the finance anseer me "as we told you we are checking it. "
11:22 PM xiuchun yang
you can see my account,I have open 50lots
11:23 PM xiuchun yang
if the equity change to 0,who can who afford that?
11:24 PM xiuchun yang
" ORDER IS ACCEPT" FOR MORE 10 MINUTES
11:24 PM Achmad
try to change server sir, or logout then login again & try
11:25 PM xiuchun yang
sir,I HAVE try 3 network,3 computer many many times
11:25 PM xiuchun yang
I give you my account and password ,you try it yourself please
11:25 PM Hanna
Ok, sir, I suggest that you deinstall your Meta Trader and download it again from our site - and try to close your position afetr that
11:27 PM xiuchun yang
no use,MY ib try it too ,the same mt4,he can trade in his account ,but can't trade my account
11:27 PM Hanna
Please, delete your meta trader and then download a new one from the site
11:27 PM Hanna
And then try to close your order again
11:27 PM xiuchun yang
please trust me ,no use
11:28 PM xiuchun yang
you can try it with your mt4
11:28 PM Achmad
No need sir. leave your email here. we will contact you soon about the problem. yangxc1977@yahoo.com , right ?
11:29 PM xiuchun yang
I have tell several my friends try trade with my account ,all can not trade
11:29 PM xiuchun yang
yes
11:29 PM xiuchun yang
yes
11:29 PM xiuchun yang
please help me,thank you very much
11:29 PM xiuchun yang
now I HAVE 84000 usd, if I can
11:29 PM Achmad
ok we will contact you soon, I'm forwarding your issue
11:30 PM xiuchun yang
if I can't close my position,maybe i 'LL lost them monday
11:30 PM xiuchun yang
thank you very much
11:32 PM Hanna
Sir, wheb you have wriytten to finance@fxopen.com - did you tell the ticket number of the order you want to close
11:32 PM xiuchun yang
yes
11:33 PM xiuchun yang
I have do it,but they have not close my position
11:33 PM xiuchun yang
5 hours passed
11:33 PM Hanna
Ok,what is the ticket number of the order you want to close?
11:35 PM xiuchun yang
please waiting
11:35 PM xiuchun yang
i'll write it now
11:36 PM Hanna
ok
11:37 PM xiuchun yang
8059149 2008.12.11 15:18 buy 5.00 eurusd 1.3208 0.0000 0.0000 1.3377 0.00 0.00 0.00 8 450.00 8060066 2008.12.11 15:35 buy 5.00 eurusd 1.3234 0.0000 0.0000 1.3377 0.00 0.00 0.00 7 150.00 8060883 2008.12.11 15:57 buy 5.00 eurusd 1.3246 0.0000 0.0000 1.3377 0.00 0.00 0.00 6 550.00 8062993 2008.12.11 16:55 buy 5.00 eurusd 1.3256 0.0000 0.0000 1.3377 0.00 0.00 0.00 6 050.00 8064931 2008.12.11 17:49 buy 5.00 eurusd 1.3239 0.0000 0.0000 1.3377 0.00 0.00 0.00 6 900.00 8066387 2008.12.11 18:35 buy 5.00 eurusd 1.3262 0.0000 0.0000 1.3377 0.00 0.00 0.00 5 750.00 8067093 2008.12.11 18:44 sell 5.00 usdjpy 91.85 0.00 0.00 90.92 0.00 0.00 0.00 5 114.39 8067109 2008.12.11 18:44 sell 5.00 usdjpy 91.85 0.00 0.00 90.92 0.00 0.00 0.00 5 114.39 8067122 2008.12.11 18:44 sell 5.00 usdjpy 91.84 0.00 0.00 90.92 0.00 0.00 0.00 5 059.39 8067353 2008.12.11 18:48 sell 5.00 usdjpy 91.92 0.00 0.00 90.92 0.00 0.00 0.00 5 499.34
11:39 PM xiuchun yang
8059149,8060066,8060883,8062993,8064931,8066387 all 5.0 lots buy eur/usd
11:39 PM xiuchun yang
8067093,8067109,8067122,8067353 all 5.0lots sell usd/jpy
11:40 PM xiuchun yang
please help me close all of them
11:40 PM Hanna
YOu mean all of them?
11:40 PM xiuchun yang
yes, all 30lots eur/usd and 20lots usd/jpy
11:41 PM Hanna
All youк trades are running good profit right now,
11:41 PM Hanna
Areyou sure you wnt to close them?
11:42 PM xiuchun yang
yes,but I CAN'T CLOSE THEM,HOW CAN I DO
11:42 PM xiuchun yang
surely ,i want close all of them,thank you very much
11:43 PM xiuchun yang
you can close them at any price,I just need close all of them
11:45 PM Hanna
Ok, sir, e-mail finane@fxopen.com with your ID documents so that we can verify you, and tell about the problem and enter ALL ticket numberes of the orders you want to close
11:45 PM Hanna
The IT department and the manager will check your account and solve the problem
11:45 PM xiuchun yang
ok ,thank you very much
11:45 PM Hanna
welcome
11:46 PM xiuchun yang
I MAIL IT just now
11:49 PM Hanna
ok
11:52 PM xiuchun yang
I have send the email,when can they do it
11:53 PM xiuchun yang
can you inform then about it?thank you
11:53 PM Hanna
tomorrow or later today
11:55 PM xiuchun yang
tomorrow?monday ? maybe my balance is change to 0 if the position is not closed
11:58 PM xiuchun yang
you know I have 50lots position
12:00 AM Hanna
Sir, i do not think any thing can de dome earloer
Then I tried to contact with the finance by finance@fxopen.com the following is the emails between us:
> From: FXOpen <finance@fxopen.com>
> To: xiuchun yang <yangxc1977@yahoo.com>
> Sent: Friday, December 12, 2008 9:36:17 PM
> Subject: Re: 124748 can't trade for 24 hours
>
> Hello xiuchun,
>
> Friday, December 12, 2008, 8:31:18 AM, you wrote:
>
> > Dear finance and IT department:
> > Please check my account 124748 , I have opened orders but I can
> > not trade for about 24 hours. Please check and solve it for me
> > Regards
> > Yangxiuchun
>
>
> Hello,
>
> thank you for informing us. We'll check it with IT department.
>
> --
> Best regards,
> FXOpen mailto:finance@fxopen.com
> From: FXOpen <finance@fxopen.com>
> To: xiuchun yang <yangxc1977@yahoo.com>
> Sent: Friday, December 12, 2008 9:49:49 PM
> Subject: Re: about 124748
>
> Hello xiuchun,
>
> Friday, December 12, 2008, 8:33:36 AM, you wrote:
>
> > Dear finance and IT department:
>
> > Please check my account 124748 , I have opened orders but I can
> > not trade for about 24 hours. Please check and solve it for me。
> > I am a professional forex trader, I trade several months at fxopen
> > and always ok, I do not have any problem between us. Otherwise I
> > will complain on the cocent place.
> > Notice: I have record all the history
>
> > Regards
> > Yangxiuchun
>
>
> Hello,
>
> as we told you we are checking it.
>
> --
> Best regards,
> FXOpen mailto:finance@fxopen.com
> From: FXOpen <finance@fxopen.com>
> To: xiuchun yang <yangxc1977@yahoo.com>
> Sent: Saturday, December 13, 2008 12:18:37 AM
> Subject: Re: 124748 ,when can I close my position?
>
> Hello xiuchun,
>
> Friday, December 12, 2008, 9:49:25 AM, you wrote:
>
> > dear,
> > when can I or you close my position? if you check my account,ok
> > ,no problem,but please close my position now,ok? if my equity change to 0,who
> afford that?
>
>
> > Regards
> > Yangxiuchun
>
>
>
> Hello,
>
> we are working on solving your problem.
>
> --
> Best regards,
> FXOpen mailto:finance@fxopen.com
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