Cold-called by TouchTrades. Account opened and asked to topup progressively. Traded from Feb~Aug 2017. In the process, margin levels were changed drastically without prior notification, disallowing further trades - ie. lockdown of account. Post closure of open trades, margin levels did not allow prior trade volumes even with confirmation from account manager. Requested account investigation and suddenly received a password change email on 11 Aug 2017. Requested account manager to check for any unauthorised trades. Received no confirmation despite repeated requests. Todate, have not been able to login, close account nor withdraw funds. Support did not respond either.
Called support desk today wrt withdrawal request. They mentioned that the account manager had not approved. When I verified with the account manager, he denied and pointed the finger back to support.
Latest calls to support denied direct access to any personnel and said they will leave a note to the account manager who is not responding at all. Again, the account manager has not approved.
Key points:
(a) lock-down of account without prior notification
(b) unauthorised password change without prior notification
(c) avoided checking account for unauthorised trades
(d) not processing withdrawal and closure of account - delay tactics
- Aug 2: first request to perform partial withdrawal
- Aug 19: no response and following unauthorised password change, requested full withdrawal and closure
(e) refusal to provide regulator information
Called support desk today wrt withdrawal request. They mentioned that the account manager had not approved. When I verified with the account manager, he denied and pointed the finger back to support.
Latest calls to support denied direct access to any personnel and said they will leave a note to the account manager who is not responding at all. Again, the account manager has not approved.
Key points:
(a) lock-down of account without prior notification
(b) unauthorised password change without prior notification
(c) avoided checking account for unauthorised trades
(d) not processing withdrawal and closure of account - delay tactics
- Aug 2: first request to perform partial withdrawal
- Aug 19: no response and following unauthorised password change, requested full withdrawal and closure
(e) refusal to provide regulator information