Discuss Pepperstone.com

[shiftyxxpc]

Here is your support...


Support (4/22/2020, 12:24:56 PM): Hi .., how can I help you today?
(4/22/2020, 12:25:09 PM): Hello
(4/22/2020, 12:25:24 PM): Im reaching out again regarding my account and investigation on it
(4/22/2020, 12:25:42 PM): account email account email
(4/22/2020, 12:25:59 PM): ... is the name of the Company
(4/22/2020, 12:26:40 PM): You said numerous times someone will reach out to me and nobody did
Support (4/22/2020, 12:26:53 PM): your case is currently under review ...
(4/22/2020, 12:26:58 PM): You are completely silent for almost 2 months
Support (4/22/2020, 12:27:03 PM): therefore the relevant team will be contacting you once reviewed
(4/22/2020, 12:27:58 PM): What does that even mean, you come up with the same thing every time i try to inquire about it.
(4/22/2020, 12:28:48 PM): Bryan ignored me since March, now Josh is ignoring me under excuse that he is reviewing the case...
(4/22/2020, 12:29:11 PM): Compliance said they will do the investigation on the account and get back with me
(4/22/2020, 12:29:20 PM): None of this happened
Support (4/22/2020, 12:29:50 PM): i am honestly very sorry ..., but the relevant team is dealing with your case. we are of course aware of it and we will be reaching out to you
(4/22/2020, 12:30:09 PM): Can you at least tell me what are you reviewing?
(4/22/2020, 12:30:28 PM): And what team is relevant?
Support (4/22/2020, 12:30:47 PM): i cannot provide further information from my end, the senior team is taking care if it i assure you on that
(4/22/2020, 12:31:12 PM): This is ridiculous...
(4/22/2020, 12:31:58 PM): You have my funds and yet you dont even want to provide anything to me...
(4/22/2020, 12:32:08 PM): Not a single information of whats going on with my funds
(4/22/2020, 12:32:55 PM): I believe i am more then patient and reasonable and i really believe that we can settle this internally without getting lawyers and the court involved
...(4/22/2020, 12:33:07 PM): But you just keep proving otherwise
Support (4/22/2020, 12:35:17 PM): I am very sorry ..., as i said it is under review. We are not able to provide an answer to your query over live chat since there is a case already and you will be updated
(4/22/2020, 12:36:18 PM): But this chat is the only place someone actually replies to me
(4/22/2020, 12:36:25 PM): My emails have been ignored
Support (4/22/2020, 12:39:41 PM): i assure you the emails are not ignored. I understand it is an important matter but please also understand that such cases need to be reviewed thoroughly
(4/22/2020, 12:40:59 PM): Ok, so called investigation started beginning of March, we are almost in May.
(4/22/2020, 12:43:22 PM): Please carry out this message to the relevant department.

I expect to hear from you regarding this matter no later then May 1st and to resolve this in a timely manner. If this request fails to be satisfied you will be contacted by a law firm that im touch with.
Support (4/22/2020, 12:45:26 PM): okay, well noted. I will forward this to the tea ...

 

[Pepperstone Support]

You are so funny with these automated responses, you gave me same thing on my review. I have already contacted your support, numerous times, no response, you are completely ignoring me. Went on a chat support and they gave me same run around, send an email to support bla bla. Some dude Josh from support even said that he wont talk to me anymore through the chat but nobody responds to my emails.

You forced me to seek legal help even though i asked numerous times to resolve this internally so we can go our ways. You never even offered to send the initial deposit to me, which was huge amount of money. Every step i take from now on will be public, even if we end up in court it will be public and i will go to news and every single FX forum and web site, social media....

And im not even mad at you support people because you cant do **** anyway, you just receive the message and you forward it and thats it. When ever you start digging further you come with response, someone from the relevant department is going to reach out to you, never happened.

Pepperstone is out there to scam you and get your money,

Hi Shifty

I've done my best to get across this topic today and without going into detail, we are only prepared to discuss account details with the owner and cannot with third parties.

All cases have been resolved to the satisfaction of the owner.

Regards,
Mitch

 

[shiftyxxpc]

Hi Shifty

I've done my best to get across this topic today and without going into detail, we are only prepared to discuss account details with the owner and cannot with third parties.

All cases have been resolved to the satisfaction of the owner.

Regards,
Mitch

Mitch, im having trouble understanding your post, i am the owner of the particular account and no case has been resolved as im still missing my money.
I am not here to resolve anything since the support is useless. Im here to warn people that are thinking about opening account with Pepperstone not to do it and not to give you hard earned money!

 

[4evermaat]

Pepperstone rejected the withdrawal request from one of our trading accounts, they paid out the smaller one with around $150k on it but big one they just deleted from the secured client area and disabled the access to accounts. Cant do anything with my account and there is a huge chunk of money in the big account.
Emailed them million times and they ignore the email for weeks and they reply with some bull**** like we are sorry someone will reach out to you and thats going on since january 2020.
Finally had enough of it and hired financial claims lawyer from Melbourne and im gonna wait and see how is he gonna handle it.

these people are real gangsters but they are idiots if they think im just gonna surrender my money to them, i didn even get my initial deposit back.

This is actually the incorrect forum thread for these type of complaints. You must open your case (scam warning) in the FPA scam alerts folder

and of course submit some evidence you have an account with them. The title of such a thread would be quite interesting "Pepperstone freezes account with over $xxxxxxx USD" (is it 6/7 figures in that account?)

--------------------------------------

If there was more than one company or person affected, each person should open a separate FPA scam alert and avoid cross-posting.

 

[shiftyxxpc]

This is actually the incorrect forum thread for these type of complaints. You must open your case (scam warning) in the FPA scam alerts folder

and of course submit some evidence you have an account with them. The title of such a thread would be quite interesting "Pepperstone freezes account with over $xxxxxxx USD" (is it 6/7 figures in that account?)

--------------------------------------

If there was more than one company or person affected, each person should open a separate FPA scam alert and avoid cross-posting.

Will do that as well.

 

[Pepperscam]

Just found this thread and i wanted to add my situation as well so people know to stay away from these scammers.

They have been dragging my withdrawal request for months and they are completely silent, not even trying to resolve anything. They havent even gave me my initial deposit, i guess they treat it like free money...
Went to ASIC and those people are useless so you can forget the part where Pepperstone says they are regulated. Now i have to go through hell with lawyers and courts to get my own money back...

Stay away people, dont give them your hard earned money because they will just keep it for themselves.

 

[4evermaat]

Just found this thread and i wanted to add my situation as well so people know to stay away from these scammers.

They have been dragging my withdrawal request for months and they are completely silent, not even trying to resolve anything. They havent even gave me my initial deposit, i guess they treat it like free money...
Went to ASIC and those people are useless so you can forget the part where Pepperstone says they are regulated. Now i have to go through hell with lawyers and courts to get my own money back...

Stay away people, dont give them your hard earned money because they will just keep it for themselves.

Again, @Pepperscam this isn't the best place to complain. The best place is in the scam alerts folder. Open a case and attach evidence showing you are a client and also evidence to support your claims

You will be guided towards a resolution there. If you know 5 other people with the same issue, those 5 people still need to come to FPA and EACH submit their own separate scam alert.

Hope this is clear to all newcomers here.

 

[shiftyxxpc]

Again, @Pepperscam this isn't the best place to complain. The best place is in the scam alerts folder. Open a case and attach evidence showing you are a client and also evidence to support your claims

You will be guided towards a resolution there. If you know 5 other people with the same issue, those 5 people still need to come to FPA and EACH submit their own separate scam alert.

Hope this is clear to all newcomers here.

Sorry about that, i thought i will get their attention here because my emails are apparently not going anywhere.

 

[Pepperscam]

Again, @Pepperscam this isn't the best place to complain. The best place is in the scam alerts folder. Open a case and attach evidence showing you are a client and also evidence to support your claims

You will be guided towards a resolution there. If you know 5 other people with the same issue, those 5 people still need to come to FPA and EACH submit their own separate scam alert.

Hope this is clear to all newcomers here.

Sorry about that, i just found this thread searching google for people experienced the same treatment from these people. Will try to write the post where you said.

 

[shiftyxxpc]

Just found this thread and i wanted to add my situation as well so people know to stay away from these scammers.

They have been dragging my withdrawal request for months and they are completely silent, not even trying to resolve anything. They havent even gave me my initial deposit, i guess they treat it like free money...
Went to ASIC and those people are useless so you can forget the part where Pepperstone says they are regulated. Now i have to go through hell with lawyers and courts to get my own money back...

Stay away people, dont give them your hard earned money because they will just keep it for themselves.

Wow, just wow... i guess this is usual thing now. Sorry to hear that but i know how you feel...