shiftyxxpc
Recruit
- Messages
- 7
Here is your support...
Support (4/22/2020, 12:24:56 PM): Hi .., how can I help you today?
(4/22/2020, 12:25:09 PM): Hello
(4/22/2020, 12:25:24 PM): Im reaching out again regarding my account and investigation on it
(4/22/2020, 12:25:42 PM): account email account email
(4/22/2020, 12:25:59 PM): ... is the name of the Company
(4/22/2020, 12:26:40 PM): You said numerous times someone will reach out to me and nobody did
Support (4/22/2020, 12:26:53 PM): your case is currently under review ...
(4/22/2020, 12:26:58 PM): You are completely silent for almost 2 months
Support (4/22/2020, 12:27:03 PM): therefore the relevant team will be contacting you once reviewed
(4/22/2020, 12:27:58 PM): What does that even mean, you come up with the same thing every time i try to inquire about it.
(4/22/2020, 12:28:48 PM): Bryan ignored me since March, now Josh is ignoring me under excuse that he is reviewing the case...
(4/22/2020, 12:29:11 PM): Compliance said they will do the investigation on the account and get back with me
(4/22/2020, 12:29:20 PM): None of this happened
Support (4/22/2020, 12:29:50 PM): i am honestly very sorry ..., but the relevant team is dealing with your case. we are of course aware of it and we will be reaching out to you
(4/22/2020, 12:30:09 PM): Can you at least tell me what are you reviewing?
(4/22/2020, 12:30:28 PM): And what team is relevant?
Support (4/22/2020, 12:30:47 PM): i cannot provide further information from my end, the senior team is taking care if it i assure you on that
(4/22/2020, 12:31:12 PM): This is ridiculous...
(4/22/2020, 12:31:58 PM): You have my funds and yet you dont even want to provide anything to me...
(4/22/2020, 12:32:08 PM): Not a single information of whats going on with my funds
(4/22/2020, 12:32:55 PM): I believe i am more then patient and reasonable and i really believe that we can settle this internally without getting lawyers and the court involved
...(4/22/2020, 12:33:07 PM): But you just keep proving otherwise
Support (4/22/2020, 12:35:17 PM): I am very sorry ..., as i said it is under review. We are not able to provide an answer to your query over live chat since there is a case already and you will be updated
(4/22/2020, 12:36:18 PM): But this chat is the only place someone actually replies to me
(4/22/2020, 12:36:25 PM): My emails have been ignored
Support (4/22/2020, 12:39:41 PM): i assure you the emails are not ignored. I understand it is an important matter but please also understand that such cases need to be reviewed thoroughly
(4/22/2020, 12:40:59 PM): Ok, so called investigation started beginning of March, we are almost in May.
(4/22/2020, 12:43:22 PM): Please carry out this message to the relevant department.
I expect to hear from you regarding this matter no later then May 1st and to resolve this in a timely manner. If this request fails to be satisfied you will be contacted by a law firm that im touch with.
Support (4/22/2020, 12:45:26 PM): okay, well noted. I will forward this to the tea ...
Support (4/22/2020, 12:24:56 PM): Hi .., how can I help you today?
(4/22/2020, 12:25:09 PM): Hello
(4/22/2020, 12:25:24 PM): Im reaching out again regarding my account and investigation on it
(4/22/2020, 12:25:42 PM): account email account email
(4/22/2020, 12:25:59 PM): ... is the name of the Company
(4/22/2020, 12:26:40 PM): You said numerous times someone will reach out to me and nobody did
Support (4/22/2020, 12:26:53 PM): your case is currently under review ...
(4/22/2020, 12:26:58 PM): You are completely silent for almost 2 months
Support (4/22/2020, 12:27:03 PM): therefore the relevant team will be contacting you once reviewed
(4/22/2020, 12:27:58 PM): What does that even mean, you come up with the same thing every time i try to inquire about it.
(4/22/2020, 12:28:48 PM): Bryan ignored me since March, now Josh is ignoring me under excuse that he is reviewing the case...
(4/22/2020, 12:29:11 PM): Compliance said they will do the investigation on the account and get back with me
(4/22/2020, 12:29:20 PM): None of this happened
Support (4/22/2020, 12:29:50 PM): i am honestly very sorry ..., but the relevant team is dealing with your case. we are of course aware of it and we will be reaching out to you
(4/22/2020, 12:30:09 PM): Can you at least tell me what are you reviewing?
(4/22/2020, 12:30:28 PM): And what team is relevant?
Support (4/22/2020, 12:30:47 PM): i cannot provide further information from my end, the senior team is taking care if it i assure you on that
(4/22/2020, 12:31:12 PM): This is ridiculous...
(4/22/2020, 12:31:58 PM): You have my funds and yet you dont even want to provide anything to me...
(4/22/2020, 12:32:08 PM): Not a single information of whats going on with my funds
(4/22/2020, 12:32:55 PM): I believe i am more then patient and reasonable and i really believe that we can settle this internally without getting lawyers and the court involved
...(4/22/2020, 12:33:07 PM): But you just keep proving otherwise
Support (4/22/2020, 12:35:17 PM): I am very sorry ..., as i said it is under review. We are not able to provide an answer to your query over live chat since there is a case already and you will be updated
(4/22/2020, 12:36:18 PM): But this chat is the only place someone actually replies to me
(4/22/2020, 12:36:25 PM): My emails have been ignored
Support (4/22/2020, 12:39:41 PM): i assure you the emails are not ignored. I understand it is an important matter but please also understand that such cases need to be reviewed thoroughly
(4/22/2020, 12:40:59 PM): Ok, so called investigation started beginning of March, we are almost in May.
(4/22/2020, 12:43:22 PM): Please carry out this message to the relevant department.
I expect to hear from you regarding this matter no later then May 1st and to resolve this in a timely manner. If this request fails to be satisfied you will be contacted by a law firm that im touch with.
Support (4/22/2020, 12:45:26 PM): okay, well noted. I will forward this to the tea ...
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