Damon
Founder/Director Pellucid FX
- Messages
- 59
Support
My model for support goes like this.
Automate as much as possible (faqs, videos, APIs, submittable forms), hire from Odesk, Vworker, etc. non technical assistants. They will receive the non technical training that I receive from BT, links will be available for trading strategies and proper training for the newbies.
This way the team is easily scalable and affordable.
I will also need staff to invite managers that are good from other brokerages, I have many that I will bring in right away but I want to have THE BEST selection of managers at my brokerage, but again all hired help will be easily scalable, this help will be on commission basis.
In the beginning I have 4 people who will help me get things off the ground, they are 100% behind this brokerage and willing to work for naught in the beginning (like me), I am confident I will be able to expand with out to much much growing pains, although not to expect any would be naive. The whole time I plan to keep in touch with the people actually using the brokerage to make sure I stay on top of anything the brokerage might be lacking.
If you like you can invite a broker rep, but I have been to a few brokerages now and questioned the live help myself Because I am thorough that way and would rather hear it from the horses mouth There are different classes of help and the hardest help to get is the highly technical and trained, BT provides that. I think my plan/model for hand holding help is not only smart but a proven method in my talks with other brokerage help.
Please let me know if you disagree or you think this model has any holes.
Thanks guys!
Damon
My model for support goes like this.
Automate as much as possible (faqs, videos, APIs, submittable forms), hire from Odesk, Vworker, etc. non technical assistants. They will receive the non technical training that I receive from BT, links will be available for trading strategies and proper training for the newbies.
This way the team is easily scalable and affordable.
I will also need staff to invite managers that are good from other brokerages, I have many that I will bring in right away but I want to have THE BEST selection of managers at my brokerage, but again all hired help will be easily scalable, this help will be on commission basis.
In the beginning I have 4 people who will help me get things off the ground, they are 100% behind this brokerage and willing to work for naught in the beginning (like me), I am confident I will be able to expand with out to much much growing pains, although not to expect any would be naive. The whole time I plan to keep in touch with the people actually using the brokerage to make sure I stay on top of anything the brokerage might be lacking.
If you like you can invite a broker rep, but I have been to a few brokerages now and questioned the live help myself Because I am thorough that way and would rather hear it from the horses mouth There are different classes of help and the hardest help to get is the highly technical and trained, BT provides that. I think my plan/model for hand holding help is not only smart but a proven method in my talks with other brokerage help.
Please let me know if you disagree or you think this model has any holes.
Thanks guys!
Damon