• Please try to select the correct prefix when making a new thread in this folder.

    Discuss is for general discussions of a financial company or issues related to companies.

    Info is for things like "Has anyone heard of Company X?" or "Is Company X legit or not?"

    Compare is for things like "Which of these 2 (or more) companies is best?"

    Searching is for things like "Help me pick a broker" or "What's the best VPS out there for trading?"

    Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
    Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.

    More info coming soon.

Problem Did Eplanet Brokers Scam Me by Reducing My Leverage Without Warning?

I am having an issue with a company
and all they reply is a template PDf of user agreements saying that company has the right to change swaps , but in the agreement says they have to notify in platform and email or website . they didn't notify of their new method of reducing swaps.
2-company can change swaps at a normal rate , not double rate each week !
for example -80 can tolerance to -85 , -90$ for one lot . its normal . but not -80 to -800 ! for just one month of hedged account.

I have hedged trades on OIL 130$ from ukrain war in my own broker and the trade is still open ! even if I had all the oil money of Iran in my account , it would finish at this doubled rate !

also they are Iranian too, emptying people's pocket in this war condition can be seen as some war crime ! its not fair to empty peoples accounts in case that they don't have internet and also their life is under bombs.
we were strugling in our apartments for survival and they were all I can name it "pickpocketing" from accounts under new swap rules !
 
Last edited:
update on my friends status as he has limited internet access,
broker support asked us to remove the account from the hedged mode.
I have closed his 0.02 buy with 0.04 sells so now his trades is not in hedged mode any more ( causing -$3200 loss on his trades)
2-broker gave back 1800 from $3600 ( half of the excessive swaps are returned )
3-they have changed the daily swap rate from -410$ daily to -210$daily !! instead of -42$ normal .
and in total with this 2 new days that passed without their fair response (1800+400+3200) my friend is already lost more than $5400 till now !
and this is in the condition that Internet in Iran is still blacked out and is cut.

2 major problems are still exists ( daily swap rates are not normal ) , and leverage is still below 1:100 so he cannot trade with his remaining balance to solve their trades.
 
Last edited:
update on my friends status as he has limited internet access,
broker support asked us to remove the account from the hedged mode.
I have closed his 0.02 buy with 0.04 sells so now his trades is not in hedged mode any more ( causing -$3200 loss on his trades)
2-broker gave back 1800 from $3600 ( half of the excessive swaps are returned )
3-they have changed the daily swap rate from -410$ daily to -210$daily !! instead of -42$ normal .
and in total with this 2 new days that passed without their fair response (1800+400+3200) my friend is already lost more than $5400 till now !
and this is in the condition that Internet in Iran is still blacked out and is cut.

2 major problems are still exists ( daily swap rates are not normal ) , and leverage is still below 1:100 so he cannot trade with his remaining balance to solve their trades.
If you are having a serious problem with a company, you should open your own thread in Financial Company Comparisons and Discussions
and give details (make sure to choose "prefix" as a problem).

Why your own thread?

1. If the person who started this thread has their issue resolved, it will be marked as resolved.

2. Your thread can have a link from your review. This makes your issue more visible.

3. Issues can be different. Having your own thread makes getting advice specific to resolving your issue easier.
 
Back
Top