Refund received
I have finally had a refund credited to my account on February 10. This process began on December 29, when I was at the end of my 30 days warranty period. During the thirty day warranty period, I tried their recommended broker Askobid which did NOT match the Veon trades on the FPA site. I tried FX Open none ECN just as Veon was using for the FPA demo. Finally, I tried VPS Forex using FX Open and got reasonably close to their trades. All of this is documented in the previous posts. The other annoying fact is that their license permits only one execution either real or demo. So, all of this had to happen serially, one step at a time. Right at the start my demo lost $2058.50 (see MyDemo MS Word file) and one other FPA member lost 22% of a $3500 live account (see Jon Colby 11/29/2010 post). During December, the FPA demo lost over $8100 in one week (see FPASiteDemo MS Word file). With all of this happening, I decided to request a refund. This correspondence is documented in the previous posts also.
Eventually on January 21, Plimus said the issue was “forced resolve”. Not understanding what was meant by that, I began a correspondence with Plimus which is documented up through January 27 in a previous post. Also on January 21 Veon immediately terminated my service. Finally on February 6, I had everything prepared and faxed my dispute to Mastercard. On February 9, I received a notice from Plimus that they issued a refund and on February 10 it was credited to my account. This transaction has certainly taught me that Plimus is not Clickbank and I will not use Plimus again. If the EA developer has nothing to hide, they would use Clickbank. In my opinion, I do not believe that Plimus would have done anything without Mastercard bending their arm. The emails since my last post on January 27 are noteworthy to demonstrate the credibility of the Veon staff and are provided below for the FPA member’s reference.
This exchange plainly demonstrates the lack of business acumen of the Veon staff. Rather than refund a charge that was plainly within their warranty they chose to ignore my complaint and demonstrate that once they got my payment they had no intention (see their response to me below) of upholding their warranty and refunding the charge. Hopefully, having this to consider, FPA members will be more cautious before purchasing this EA. I do not believe that you will ever get the trades as represented on the demo on the FPA site. I have attached a copy of the Veon front page as JPG and MS Word in case they change the terms of their warranty before someone else wants to use it.
02/09/2011 Plimus to Customer
Hello,
Thank you for your email.
We have now issued a refund on the order you have referred to. If you have not already, you will receive a notification stating the reason for this transaction.
If the customer paid by credit card please allow 7-10 business days for the refund to reflect in bank statements. If payment was made via Paypal the refund should reflect immediately.
If you need further assistance with this matter, please do not hesitate to contact us.
Regards,
Doug-Plimus Support
02/09/2011 Veon to Customer
Dear Customer,
We read from 1 of your emails to Plimus that we stopped your service. This isn’t true, as you perfectly know. We want the best from our customers and we work hard for this. We didn’t like your lie and your way to be with us. We see that from the first days you purchased the product you didn’t believe that It really works: this isn’t not the right way to start. We apologize but, at this point, we don’t have any intention to give you any refund.
We ask kindly to Plimus (that read in copy this email) to take care about this matter in order to close it without any refund - without sending back anymore this issue cause it’s the third time.
Best Regards,
GATTO DANGELO SL
02/08/2011 Plimus to Customer
Hello,
We have received the following refund request in regards to reference number 55529704
We are forwarding it to the Vendor and copying the customer on this email so that this matter can be taken care of. We ask that the customer please allow up to 2 business days for the Vendor to respond.
If the customer does not hear back from the vendor, we ask that you forward this email back to us so that we may assist you.
Thank you for your patience in this matter.
Regards,
Michael-Plimus Support
02/04/2011 Customer to Plimus
Diana,
Shiri has given the vendor two days to respond on January 31 and another two days on February 2 and now you do it again on February 4. They have not responded to you or me. On January 22 you forced resolved this dispute and that day they discontinued my service. That has now been two weeks ago. Please quit procrastinating and refund this charge.
Thank-you,
Jack
02/04/2011 Plimus to Customer
Hello,
We have received the following inquiry with regards to reference number 55529704
Unfortunately attempts to reach you regarding this issue have been unsuccessful and the customer has not received any response from you.
We request that you respond to this issue and we would also appreciate if you would kindly copy us on your reply to the customer within 2 business days.
Should we not hear back from you, we will assist the customer directly by making the refund on your behalf.
Regards,
Diana-Plimus Support
02/02/2011 Customer to Plimus
Shiri,
Please read all the way down. You already forwarded this to the vendor on January 31. He has done nothing but procrastinate. Please refund the charge. You originated the charge, not the vendor.
Thanks,
Jack
02/02/2011 Plimus to Customer
Hello,
We have received the following refund request in regards to reference number 55529704
We are forwarding it to the Vendor and copying the customer on this email so that this matter can be taken care of. We ask that the customer please allow up to 2 business days for the Vendor to respond.
If the customer does not hear back from the vendor, we ask that you forward this email back to us so that we may assist you.
Thank you for your patience in this matter.
Regards,
Shiri-Plimus Support
02/02/2011 Customer to Plimus
Hello Plimus,
I have repeatedly asked the vendor for a refund after your forced closure of the complaint. I have heard nothing from him. My understanding from my bank is that you, Plimus have done the charge so you will need to do the refund. The vendor has terminated my service on January 21. Please complete the refund as soon as possible.
Thanks,
Jack
01/31/2011 Plimus to Customer
Hello,
We have received the following refund request in regards to reference number 55529704
We are forwarding it to the Vendor and copying the customer on this email so that this matter can be taken care of. We ask that the customer please allow up to 2 business days for the Vendor to respond.
If the customer does not hear back from the vendor, we ask that you forward this email back to us so that we may assist you.
Thank you for your patience in this matter.
Regards,
Carrie-Plimus Support
I have finally had a refund credited to my account on February 10. This process began on December 29, when I was at the end of my 30 days warranty period. During the thirty day warranty period, I tried their recommended broker Askobid which did NOT match the Veon trades on the FPA site. I tried FX Open none ECN just as Veon was using for the FPA demo. Finally, I tried VPS Forex using FX Open and got reasonably close to their trades. All of this is documented in the previous posts. The other annoying fact is that their license permits only one execution either real or demo. So, all of this had to happen serially, one step at a time. Right at the start my demo lost $2058.50 (see MyDemo MS Word file) and one other FPA member lost 22% of a $3500 live account (see Jon Colby 11/29/2010 post). During December, the FPA demo lost over $8100 in one week (see FPASiteDemo MS Word file). With all of this happening, I decided to request a refund. This correspondence is documented in the previous posts also.
Eventually on January 21, Plimus said the issue was “forced resolve”. Not understanding what was meant by that, I began a correspondence with Plimus which is documented up through January 27 in a previous post. Also on January 21 Veon immediately terminated my service. Finally on February 6, I had everything prepared and faxed my dispute to Mastercard. On February 9, I received a notice from Plimus that they issued a refund and on February 10 it was credited to my account. This transaction has certainly taught me that Plimus is not Clickbank and I will not use Plimus again. If the EA developer has nothing to hide, they would use Clickbank. In my opinion, I do not believe that Plimus would have done anything without Mastercard bending their arm. The emails since my last post on January 27 are noteworthy to demonstrate the credibility of the Veon staff and are provided below for the FPA member’s reference.
This exchange plainly demonstrates the lack of business acumen of the Veon staff. Rather than refund a charge that was plainly within their warranty they chose to ignore my complaint and demonstrate that once they got my payment they had no intention (see their response to me below) of upholding their warranty and refunding the charge. Hopefully, having this to consider, FPA members will be more cautious before purchasing this EA. I do not believe that you will ever get the trades as represented on the demo on the FPA site. I have attached a copy of the Veon front page as JPG and MS Word in case they change the terms of their warranty before someone else wants to use it.
02/09/2011 Plimus to Customer
Hello,
Thank you for your email.
We have now issued a refund on the order you have referred to. If you have not already, you will receive a notification stating the reason for this transaction.
If the customer paid by credit card please allow 7-10 business days for the refund to reflect in bank statements. If payment was made via Paypal the refund should reflect immediately.
If you need further assistance with this matter, please do not hesitate to contact us.
Regards,
Doug-Plimus Support
02/09/2011 Veon to Customer
Dear Customer,
We read from 1 of your emails to Plimus that we stopped your service. This isn’t true, as you perfectly know. We want the best from our customers and we work hard for this. We didn’t like your lie and your way to be with us. We see that from the first days you purchased the product you didn’t believe that It really works: this isn’t not the right way to start. We apologize but, at this point, we don’t have any intention to give you any refund.
We ask kindly to Plimus (that read in copy this email) to take care about this matter in order to close it without any refund - without sending back anymore this issue cause it’s the third time.
Best Regards,
GATTO DANGELO SL
02/08/2011 Plimus to Customer
Hello,
We have received the following refund request in regards to reference number 55529704
We are forwarding it to the Vendor and copying the customer on this email so that this matter can be taken care of. We ask that the customer please allow up to 2 business days for the Vendor to respond.
If the customer does not hear back from the vendor, we ask that you forward this email back to us so that we may assist you.
Thank you for your patience in this matter.
Regards,
Michael-Plimus Support
02/04/2011 Customer to Plimus
Diana,
Shiri has given the vendor two days to respond on January 31 and another two days on February 2 and now you do it again on February 4. They have not responded to you or me. On January 22 you forced resolved this dispute and that day they discontinued my service. That has now been two weeks ago. Please quit procrastinating and refund this charge.
Thank-you,
Jack
02/04/2011 Plimus to Customer
Hello,
We have received the following inquiry with regards to reference number 55529704
Unfortunately attempts to reach you regarding this issue have been unsuccessful and the customer has not received any response from you.
We request that you respond to this issue and we would also appreciate if you would kindly copy us on your reply to the customer within 2 business days.
Should we not hear back from you, we will assist the customer directly by making the refund on your behalf.
Regards,
Diana-Plimus Support
02/02/2011 Customer to Plimus
Shiri,
Please read all the way down. You already forwarded this to the vendor on January 31. He has done nothing but procrastinate. Please refund the charge. You originated the charge, not the vendor.
Thanks,
Jack
02/02/2011 Plimus to Customer
Hello,
We have received the following refund request in regards to reference number 55529704
We are forwarding it to the Vendor and copying the customer on this email so that this matter can be taken care of. We ask that the customer please allow up to 2 business days for the Vendor to respond.
If the customer does not hear back from the vendor, we ask that you forward this email back to us so that we may assist you.
Thank you for your patience in this matter.
Regards,
Shiri-Plimus Support
02/02/2011 Customer to Plimus
Hello Plimus,
I have repeatedly asked the vendor for a refund after your forced closure of the complaint. I have heard nothing from him. My understanding from my bank is that you, Plimus have done the charge so you will need to do the refund. The vendor has terminated my service on January 21. Please complete the refund as soon as possible.
Thanks,
Jack
01/31/2011 Plimus to Customer
Hello,
We have received the following refund request in regards to reference number 55529704
We are forwarding it to the Vendor and copying the customer on this email so that this matter can be taken care of. We ask that the customer please allow up to 2 business days for the Vendor to respond.
If the customer does not hear back from the vendor, we ask that you forward this email back to us so that we may assist you.
Thank you for your patience in this matter.
Regards,
Carrie-Plimus Support