Chat log with scammers - See how they try to weasel out of my direct questions and how he calls himself a "technical support" only guy.
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You are now chatting with 'Harry '
Your Issue ID for this chat is LTK7503836609X
Harry : Welcome to our live chat service.
Harry : How may I help you today?
Dan: hey I like to find out some information
Dan: on this scam alert put out on your company for stealing 160K from a customer
Dan: is it true?
Harry : Steeling is not our job sir
Dan: but can you comment on that please? Is there an ounce of truth in this allegation?
Harry : customers wining or loosing is up to them and their trading strategies.
Harry : Forex is a risky market and some people just can't take loss
Dan: it showed a 270 pips of loss on EUR/USD in one minute at 7:10pm EST... how is that possible?
Dan: Oct. 19 2007
Harry : I don't report exact cases
Dan: I dont understand you...
Harry : but it could happen if traded during news
Dan: no news at that itme
Dan: time
Dan: I checked with 5 other brokers, no one showed the price you showed...
Dan: how is this possible?
Harry : i have no track of prices sir
Harry : big loss also may be caused by big trades
Dan: are you aware of this allegation on your company?
Harry : i am aware about the truth sir, hope you are as well
Dan: you have never heard of this allegation against your company? Is this the first time you heard it?
Harry : i am aware about that aligation sir
Dan: so what is your response to the specifics of the allegation? I am not asking you generalities of the Forex market or how people lose money or make money or trading in news times, I am asking you, DO YOU DENY THE VALIDITY OF THIS ALLEGATION???
Dan: Do you?
Dan: it is a simple question... what is your response of the allegation?
Dan: you deny or you don't deny?
Harry : sure it didn't happen
Harry : loss is normally in Forex
Dan: so you deny the allegation 100%
Dan: it never happened
Harry : sir, i don't see what are you going for
Dan: I am asking a straight question
Dan: Harry, what is your last name?
Harry : you are asking a question irrelevant to you
Dan: I am a prospective customer, it is important to me because I'd like to open an account with you, if the allegations were false
Dan: how is that irrelevant to me?
Harry : I'm not entitled to discuss the details of another trader with a third part, but any problem of such nature is handled by the legal department
Dan: ok very well, what is your legal departments contact information
Dan: I like to get their official statement on the matter
Dan: also what is your last name? My last name is Liu, nice to meet you
Harry : pleased to meet you sir to, I'm Harry Nevell
Harry : hope that makes all the difference to you
Dan: not really, but at least I know who I am talking to
Dan: so what is your legal departments contact information?
Dan: Or better yet, please give me your company's attorney's information
Harry : please send an e-mail to
info@forexgen.com requesting that information
Dan: you dont have it?
Dan: I am talking to LIVE support, and you can't suppor me by going to your company directory and get me that information?
Dan: surely it should be a couple of seconds of work for you...
Harry : Sure it will
Harry : but it's not my specialty
Dan: ok thanks in advance
Dan: for the information
Harry : this is technical support
Harry : is there any technical stuff i can help you with?
Dan: yes, is there a phone number I can call?
Harry : sure
Harry : +1 212 4613 279
Dan: what is your extension, Harry, since we have developed such rapport
Dan: I like to only talk to you
Harry : i'm not a telephone operator sir
Harry : you will find someone to give you all the info you need
Dan: you are not? so if I have technical questions who should I talk to?
Harry : you can ask me right now sir
Harry : or talk to a telephone operator
Dan: so you dont do any sales
Dan: you cannot help me if I want to open accounts
Dan: you are strictly a technical support guy...
Harry : i can help you if you want to open an account
Harry : or any other technical support
Dan: but nothing else...