Master Yoda
Captain
- Messages
- 2,929
It's more likely they would do after you will complain then sit and wait for them to do the right thing
Pharaoh
Brigadier General
- Messages
- 20,308
Tell them that if you don't have access to your account by Monday, you will be filing complaints. If they don't give you full access by then, accept no excuses and file the complaints. Let them know after the complaints are filed that you will be happy to withdraw the complaints - after you've successfully regained access to your accounts and withdrawn all of your funds.
fxtraderasa
Recruit
- Messages
- 2
Keep us updated.
tommbstone
Private
- Messages
- 10
i'm also having problems getting chat to respond to simple questions. I will be closing my account this week as well.
The fills are ungodly slow and the customer service is zero. Stay away guys.
The fills are ungodly slow and the customer service is zero. Stay away guys.
fxtraderasa
Recruit
- Messages
- 2
Arbitrary Account Closures/Disabling without Valid Reasons:
Some brokers have been known to appropriate client’s funds without valid reasons.
If there are persistent complaints about a broker not honoring payments of trading profits to traders, then such a broker is a scam broker.
Freezing Trading Platforms:
Some brokers have also been known to alter trading conditions by “freezing” their trading platforms, thus preventing traders from either participating in profitable trading opportunities, or from closing out profitable trades.
Some brokers have been known to appropriate client’s funds without valid reasons.
If there are persistent complaints about a broker not honoring payments of trading profits to traders, then such a broker is a scam broker.
Freezing Trading Platforms:
Some brokers have also been known to alter trading conditions by “freezing” their trading platforms, thus preventing traders from either participating in profitable trading opportunities, or from closing out profitable trades.
Pharaoh,
I have emailed and left messages on their chat support in regard to filing complaints but to no avail.
It's interesting that if you examine the current snapshots (as of July 13,2013) of all my 3 accounts on their database that everything including the disabled account 9799174 is fine (Account Status, Transactions Deposits, etc...). The only and major problem is that FXVV has disabled my winning account 9799174 on July 1 as shown by one of the snapshot below for the past two weeks now without any saying a word thus locking me out of my winning account.
6866017cc09c408ed3fdafeae8fbdf07.png
59e9a23939bd5f879ec7bc37064cf750.png
4b19b66fa6a8c0db2838d3b374dbb4eb.png
c852366113778472d8a0900625544f28.png
This is the response that I get from Online Support:
04655cb347c3fbac530e4e4006b3f901.png
I have emailed and left messages on their chat support in regard to filing complaints but to no avail.
It's interesting that if you examine the current snapshots (as of July 13,2013) of all my 3 accounts on their database that everything including the disabled account 9799174 is fine (Account Status, Transactions Deposits, etc...). The only and major problem is that FXVV has disabled my winning account 9799174 on July 1 as shown by one of the snapshot below for the past two weeks now without any saying a word thus locking me out of my winning account.
6866017cc09c408ed3fdafeae8fbdf07.png
59e9a23939bd5f879ec7bc37064cf750.png
4b19b66fa6a8c0db2838d3b374dbb4eb.png
c852366113778472d8a0900625544f28.png
This is the response that I get from Online Support:
04655cb347c3fbac530e4e4006b3f901.png
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