Original FPA Traders Court Submission:
I am submitting the case against: Trade12.com
My Case is: The broker name Dean Atlas, email: dean.atlas@trade12.com, after my side cancelled a big sum of wire transfer, his attitude changed and never do anymore trade for me. Then the following weekend my trading history is gone. I began to questioning through their customer service, why my trading history is gone, and to date the trading history is gone and they never responded with valid reason.
I began uploading my documents for verification and it was verified, then I began withdrawal, but the broker said their broker manager (Matthew) needs to talk to me before withdrawal can be approved. However the manager attitude is as bad and threaten that the reason my account was block from withdrawal because my side cancelled the big sum wire transfer and said that under US Federal law Citibank can sue me for such wire transfer reversal, I told him he can say what he wants and send me such letter from Citibank to clarify with my lawyer, and he mentioned he will send within 1 hour, but it never come after one day.
I had submitted withdrawal on 17 Apr 2017 and their system responded it will be approved within one day, but until today it is still not approve. I consider as such that their broker manager has blocked my withdrawal.
New thread in the Scam Alerts Folder:
Review is submitted by deslimth on 03/23/17
The company was first contacted about the issue on 04/01/17 the last contact was on 04/17/17
Details: Their last replied yesterday mentioned their finance department will process in a short period of time, but after one day gone it is still not processed.
<Trade12 customer service reply>
Hello,
Thanks for letting us know your concern.
Please be informed that the current status of your withdrawal request is on initial. In regards, we already send a follow up request to the Finance department of our company, so your request will be process on a short period of time.
Have good day!
--
Customer Support Team
Mobile: +18882936433
Address: Ajeltake Road, Majuro, Marshall Islands
Website:www.trade12.com Email:support@trade12.com
Company representatives' emails: Customer Service desk <support@trade12.com>
Dean Atlas <dean.atlas@trade12.com>
I am submitting the case against: Trade12.com
My Case is: The broker name Dean Atlas, email: dean.atlas@trade12.com, after my side cancelled a big sum of wire transfer, his attitude changed and never do anymore trade for me. Then the following weekend my trading history is gone. I began to questioning through their customer service, why my trading history is gone, and to date the trading history is gone and they never responded with valid reason.
I began uploading my documents for verification and it was verified, then I began withdrawal, but the broker said their broker manager (Matthew) needs to talk to me before withdrawal can be approved. However the manager attitude is as bad and threaten that the reason my account was block from withdrawal because my side cancelled the big sum wire transfer and said that under US Federal law Citibank can sue me for such wire transfer reversal, I told him he can say what he wants and send me such letter from Citibank to clarify with my lawyer, and he mentioned he will send within 1 hour, but it never come after one day.
I had submitted withdrawal on 17 Apr 2017 and their system responded it will be approved within one day, but until today it is still not approve. I consider as such that their broker manager has blocked my withdrawal.
New thread in the Scam Alerts Folder:
Review is submitted by deslimth on 03/23/17
The company was first contacted about the issue on 04/01/17 the last contact was on 04/17/17
Details: Their last replied yesterday mentioned their finance department will process in a short period of time, but after one day gone it is still not processed.
<Trade12 customer service reply>
Hello,
Thanks for letting us know your concern.
Please be informed that the current status of your withdrawal request is on initial. In regards, we already send a follow up request to the Finance department of our company, so your request will be process on a short period of time.
Have good day!
--
Customer Support Team
Mobile: +18882936433
Address: Ajeltake Road, Majuro, Marshall Islands
Website:www.trade12.com Email:support@trade12.com
Company representatives' emails: Customer Service desk <support@trade12.com>
Dean Atlas <dean.atlas@trade12.com>
Attachments
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trade12_account_details_31Mar2017.png167.1 KB · Views: 4
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trade12_account_details_1_Apr_2017a.png304.8 KB · Views: 3
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Trade12 Trade still show balance 10 Apr 2017.png250.9 KB · Views: 5
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Withdrawal_Submitted_17Apr2017.png251.7 KB · Views: 5
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Withdrawal_status_not_approve_yet_19Apr2017.png242.6 KB · Views: 4