That's part of why the FPA has a Review Moderation Team. All reviews are manually checked before being approved.
17 four and five star reviews for that service were deleted as obvious fakes. A few others were deleted as probable fakes.
Moderating reviews isn't easy. Sometimes some bad ones slip through. Occasionally a real one is accidentally treated as fake. If you submit a review and it isn't posted within 5 business days, resubmit it. If it doesn't show up within another 5 business days, use the "Contact Us" link and ask about it.
If you want to see some examples of some of the other things that get screened out, check this thread...
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