I came across MaxCFD at one of the Stock Trading Forum on 2nd Oct 2017 and wanted to invest in Bitcoin so I enquire and was ask to registered and make a deposit with several option. I chose to deposit with Bitcoin and an amount equivalent of 250 EUR were deducted. Prior to the Bitcoin payment being accepted an agent called and convince me to deposit an additional amount of 250 EUR using my Visa card, making a total deposit of 500 EUR. About two hours later someone from MAXcfd indentify himself as the Manager trading for my account which at that time it is not convenient for me to talk. So after another three hours " the Manager" call back and wanted me to credit an amount of 10000 EUR. I hesitated at first but was convince to deposit half of that amount. I was convince, and proceed to make a deposit of 5000 EUR and without checking on the amount, the automatic minimum figure of 250 EUR instead was deposited making a total deposit for the day of 750 EUR instead of 5500 EUR. Ever since, I have not hear from MAXcfd, I call their office in London and was only make to wait and listening to the chime without speaking to anyone at all. No use communicating with them as they never answer my mail.
I gave up, and this evening "the Manager" call and said that he had traded my account and made some money and my account now had 800+ Pound. Ever since I have deposited 750 EUR and checking on my balance daily there was no changes. When I receive the call this evening and trying to convince me of the profit he had made for me in the trading which I never authorized. By doing so, he wanted me to make another deposit of 10000 EUR so that I can earn more money. I told him I needed to check my balance first before I commit. He seem annoy and angry saying that I did not trust him. I told him that nobody seem to be answering to my query until he call me this evening and for 10 days I have been kept in the dark, and now he wanted more money to be deposited. True enough of my judgement they are Scammer and my account cannot be open now with the excuse that wrong user name or password. Now everything is gone, I don't even have the chance to withdraw my deposit.
My wish is that more people will read your forum and not be Scam by these people.
And be careful, "the Manager" from MAXcfd even ask for my VISA card number and the 3 digit password at the back of the card. He even ask me for the 6 digit number that the VISA card send to my mobile for the authorization. See how desperate these Scammer are. So be very Careful they are really desperate. Poor guys
Redfire - for this amount of money you really need to force you bank to initiate a CHARGE BACK.
I have a very similar story and I handed over $20,000 to buy bitcoin.
Needless to say I am now almost 5 months down the line and still fighting to get my money back.
They never bought the Bitcoin in my case.
In fact my investigations of the company would imply that they are not even a "live" trading platform so any so called trades
they do for you are fake. They are basically running some kind of "video game". They don't actually ever buy and sell anything.
BUT - if I manage to prove to VISA that this is the case, basically they have taken your money and they cannot provide the service
they have said they are going to provide.
It is like buying faulty goods. Then hopefully visa will force them to send my money back.
It has taken me many months to get as far as getting my case "judged" by VISA which is likely to happen within the next few weeks.
For now MaxCFD is not legally able to touch my money.
Take screen shots of your balance (as they will make it disappear). I can't even log into my account with them, but I don't care as it is irrelevant now. Keep a record of every single e-mail and phone conversation you have had with them.
Demand in writing that "they close your account and demand the immediate cancellation of all activity that has occurred in your account, the cancellation of all their services and a full and immediate refund of your funds"
Send this to both the so called "manager" and their client services department.
I have used a charge back company who prepared my case for both my bank and for VISA. They are professional and spend many hours looking into MaxCFD and trying to show that they really are a SCAM. I used MYCHARGEBACK.COM but there are several others out there you can pick from. You will have to pay them approx 20% of what they get back for you plus an upfront fee. If they don't get the money back then you don't pay them the 20%. In my opinion this is money well spent.
The more people demand Chargebacks from MaxCFD the sooner VISA will stop dealing with them thereby effectively putting them out of business. They can't exist without credit card facilities.
You need to do this quickly though as I think you have 120 days from when you did the transactions to initiating a Charge Back. After that the process becomes more difficult. Good luck.