Problem NPBFX problem with orders BUY Stop

[Pablo1984]

05/14/2024 Orders 8291877 - BUY STOP at a price of 1.08042 and 8291878 - SELL STOP at a price of 1.07894 were placed. when the news came out at 14.30 (GMT +2) - as usual, the terminal froze, after some time - the order to buy 8291877 was executed at a price of 1.08065, despite the fact that there was neither a price of 1.08065 nor a spread before this price. The deal accordingly went negative. Moreover, the second order 8291878 was executed at a price of 1.07694 (200 points lower than the requested one) more than a minute later, which also led to a minus. I understand that this is the moment of the release of economic data and a period of high volatility, but the company deliberately opened a previously unprofitable transaction at a non-existent price and deliberately did not give the opportunity to close it, minimizing losses and completely limiting access to the terminal functionality, which entailed complete liquidation. I ask you to look into the legitimacy of opening these positions, which led to a complete loss of account and a minus of - 2,728.40 usd. I ask for help in understanding this situation.

This is video a situation
file.io/mocjotbWafWs

 

[FxMaster]

05/14/2024 Orders 8291877 - BUY STOP at a price of 1.08042 and 8291878 - SELL STOP at a price of 1.07894 were placed. when the news came out at 14.30 (GMT +2) - as usual, the terminal froze, after some time - the order to buy 8291877 was executed at a price of 1.08065, despite the fact that there was neither a price of 1.08065 nor a spread before this price. The deal accordingly went negative. Moreover, the second order 8291878 was executed at a price of 1.07694 (200 points lower than the requested one) more than a minute later, which also led to a minus. I understand that this is the moment of the release of economic data and a period of high volatility, but the company deliberately opened a previously unprofitable transaction at a non-existent price and deliberately did not give the opportunity to close it, minimizing losses and completely limiting access to the terminal functionality, which entailed complete liquidation. I ask you to look into the legitimacy of opening these positions, which led to a complete loss of account and a minus of - 2,728.40 usd. I ask for help in understanding this situation.

This is video a situation
file.io/mocjotbWafWs

Can we have an exact website address, please?

 

[Pablo1984]

official.npbfx-ru.info

 

[FxMaster]

official.npbfx-ru.info

05/14/2024 Orders 8291877 - BUY STOP at a price of 1.08042 and 8291878 - SELL STOP at a price of 1.07894 were placed. when the news came out at 14.30 (GMT +2) - as usual, the terminal froze, after some time - the order to buy 8291877 was executed at a price of 1.08065, despite the fact that there was neither a price of 1.08065 nor a spread before this price. The deal accordingly went negative. Moreover, the second order 8291878 was executed at a price of 1.07694 (200 points lower than the requested one) more than a minute later, which also led to a minus. I understand that this is the moment of the release of economic data and a period of high volatility, but the company deliberately opened a previously unprofitable transaction at a non-existent price and deliberately did not give the opportunity to close it, minimizing losses and completely limiting access to the terminal functionality, which entailed complete liquidation. I ask you to look into the legitimacy of opening these positions, which led to a complete loss of account and a minus of - 2,728.40 usd. I ask for help in understanding this situation.

This is video a situation
file.io/mocjotbWafWs

Did you ask the same to support yet?