Discuss OctaFX.com

[OctaFX Rep]

MAKE SMARTER TRADING DECISIONS WITH OCTAFX MARKET INSIGHTS​

​

We’re excited to announce the recent launch of all new Market Insights from OctaFX, your go-to source for real-time trading insights every day Monday to Friday.

See more success with the help of our daily and weekly forecasts and reviews, plus many actionable trading ideas updated live throughout the day. Don’t miss an opportunity to profit, follow every update @OctaMarket on Twitter.

Our team of experienced forex analysts delivers the latest technical and fundamental insights direct to you, the trader, to inform your trading and success. OctaFX Market Insights includes charts patterns, channels and major levels. Plus, traders can benefit from easy to understand commentary on the fundamental factors that make the markets, making it simple to plan how you could profit from the outcomes of global news events.

Take these insights, combine them with our weekly webinars, build on your forex education and apply these learnings to your trading. We wish you a successful day in the market, every day.

Thank you for choosing OctaFX as your preferred broker!

Currently available in English.

 

[Lilostitch]

Feel funny to read this forum which say 'trade with bonuses'
I try this broker and so deeply dissapointed , they said the bonus was a margin (margin is equity you can trade with) and i ask the customer service about this bonuses before i decide to trade , they reply me with ' we give bonuses for member so they can trade with bigger lot '(which is make your wallet burn faster )
So in all their answer , i analyze this bonus can be use to trade
And i try to deposit small amount 200$ and 100$ bonuses they gave me (now its supposed to be 300$ to trade since the customer service said its for us to trade bigger) , and after it float to 200$ it suddenly cut off and i try to complain to the cs , they simply said you cannot trade with bonuses .
Bad bad marketing , how can we trust big amount of cash when even they cant be trust.

 

[snapped2002]

I never accept ANY bonuses of any kind from ANY broker because it always seems to cause more headaches then it cures.

 

[OctaFX Rep]

Feel funny to read this forum which say 'trade with bonuses'
I try this broker and so deeply dissapointed , they said the bonus was a margin (margin is equity you can trade with) and i ask the customer service about this bonuses before i decide to trade , they reply me with ' we give bonuses for member so they can trade with bigger lot '(which is make your wallet burn faster )
So in all their answer , i analyze this bonus can be use to trade
And i try to deposit small amount 200$ and 100$ bonuses they gave me (now its supposed to be 300$ to trade since the customer service said its for us to trade bigger) , and after it float to 200$ it suddenly cut off and i try to complain to the cs , they simply said you cannot trade with bonuses .
Bad bad marketing , how can we trust big amount of cash when even they cant be trust.

Dear Lilostitch,

Bonus funds are a part of your equity and free margin consequently, but only if your equity is bigger than the bonus amount. That said, you can use your bonus to trade, but in case the equity of your account becomes less than the bonus size, the bonus will be cancelled.

I would really like to help you clarify the matter, so if you'd like to send me your account number we can look into it for you.

 

[snapped2002]

@OctaFX Rep

Love the way OctaFX just jumps on this to find resolution and help.
When a brokerage acts that way it gives me confidence I chose well with who to deal with.

 

[foixx]

Two days ago, I have invited you to partecipate to my thread in the FPA Scam Alerts Section, titled "OctaFx - Maxi Fraud 105.000€".
This is the link: https://www.forexpeacearmy.com/community/threads/octafx-maxi-fraud-105-000.52223/
For what reason you avoid to answer me?
Maybe that the only reason is that you have stolen me 105.000€ and nothing more !!!
If you continue to ignore me, next days I will file the case to the FPA Traders Court for publicly voting.

 

[foixx]

I invite you again to give me your final answer about my complaint in my FPA Scam Alerts Section thread, entitled "OctaFx - Maxi Fraud 105.000€".
As I communicated you, I have no intention to accept your absurd 5 months refund plan time-frame, since you have publicly admitted that all my trading activity was totally regular.
You don't have any right to impose me this.
I give you a couple more days to answer me, after that I will file the case to the FPA Traders Court for publicly voting.
Regards.

 

[OctaFX Rep]

I invite you again to give me your final answer about my complaint in my FPA Scam Alerts Section thread, entitled "OctaFx - Maxi Fraud 105.000€".
As I communicated you, I have no intention to accept your absurd 5 months refund plan time-frame, since you have publicly admitted that all my trading activity was totally regular.
You don't have any right to impose me this.
I give you a couple more days to answer me, after that I will file the case to the FPA Traders Court for publicly voting.
Regards.

Dear foixx,

Thank you for your further feedback.

As explained before, your funds are and will continue to be withdrawn. We checked your account and confirm that your last withdrawal request has been successfully processed last week.

Unfortunately, we are bound by a limitation. And section 13.9 to which you’re referring to does not apply in your case, as we already began paying out your funds, and consequently, there is no reason to suspect your funds insecurity.

We invite you to address our customer support for any further enquiries, as they will be more than happy to help.

Once again, we wish to emphasise our company's irreproachable reputation and transparency towards its traders and thank the FPA community for their support.

Kind regards,
OctaFX Rep.

 

[foixx]

Dear foixx,

Thank you for your further feedback.

As explained before, your funds are and will continue to be withdrawn. We checked your account and confirm that your last withdrawal request has been successfully processed last week.

Unfortunately, we are bound by a limitation. And section 13.9 to which you’re referring to does not apply in your case, as we already began paying out your funds, and consequently, there is no reason to suspect your funds insecurity.

We invite you to address our customer support for any further enquiries, as they will be more than happy to help.

Once again, we wish to emphasise our company's irreproachable reputation and transparency towards its traders and thank the FPA community for their support.

Kind regards,
OctaFX Rep.

Dear OctaFx,
I think that by now it's pretty clear for all readers what is your real misleading nature !
Would you like to be so kind to explain me these points in detail, please:

1. Where are your e-wallet withdrawal limits specified in your web site or client agreement.....since you claim:
"the Company shall pay the specified amount within three (3) Business Days once the request has been accepted......
......OctaFX does not limit the amount you can withdraw or deposit into your account."
2. Can you explain these another my 3 withdrawal requests (images attached) 15.000€ worth, completed with no problems in March, April and June.... before I started to win in July?
Where were your e-wallet (max 5000€ weekly) limitations in those cases?

3. And for example....why, in the same way, you never payed me these 2 withdrawal requests, not of 15000€ but only 10.000€ worth (images attached), submitted after my winnings in August and still pending nowadays.....after 2 months......oh! ...sure ....in this case "you are bound by a limitation !"
4. You said: "We checked your account and confirm that your last withdrawal request has been successfully processed last week."
......and all the other my withdrawal Neteller requests, dated 1 September....more than 1 month ago? (image attached)

5. You said: "Unfortunately, in exceptional cases where our e-wallet limitations clash with the existing high demand, we kindly ask our traders to resubmit their withdrawal requests in smaller amounts"
OK, I have accepted....2 days ago I have submitted 20 withdrawal requests 5000€ each with Skrill and 20 with Neteller.
And then...you kindly ask your traders also to wait 5 months and not 3 business days, to get them payed?
Tomorrow is the third business day after the submission requests.....when are you going to pay me all these requests?

6. You said: "We invite you to address our customer support for any further enquiries, as they will be more than happy to help."
Your gall never ceases to surprise me ....really !!!
You have stopped to answer me to every my email since more than 2 months and now you wrote.....they will be more than happy to help !!!........really very funny! (attached my last email, that you continue to avoid to answer, despite this my FPA thread and your false availability declarations)

7. I think that you should to convince all the FPA readers that your "e-wallet limitations", that you use to avoid to pay me all my money back, are not only an excuse.
Then, please, feel free to post your proofs about....a specific point of your Customer Agreement, a page of your web site....whatever you want.
The question is: what right have you to impose me these your 5000€ a week for 20 weeks - 5 months refund plan time-frame? Can you demonstrate this your right?

I'm going to post this reply also in your specific FPA Broker thread, so you can't avoid to see it.
I look forward your answer, even if it will be in the Traders Court thread, that I will file tomorrow.
Regards.

 

[IrwanI]

Dear OctaFx,
I think that by now it's pretty clear for all readers what is your real misleading nature !
Would you like to be so kind to explain me these points in detail, please:

1. Where are your e-wallet withdrawal limits specified in your web site or client agreement.....since you claim:
"the Company shall pay the specified amount within three (3) Business Days once the request has been accepted......
......OctaFX does not limit the amount you can withdraw or deposit into your account."
2. Can you explain these another my 3 withdrawal requests (images attached) 15.000€ worth, completed with no problems in March, April and June.... before I started to win in July?
Where were your e-wallet (max 5000€ weekly) limitations in those cases?

3. And for example....why, in the same way, you never payed me these 2 withdrawal requests, not of 15000€ but only 10.000€ worth (images attached), submitted after my winnings in August and still pending nowadays.....after 2 months......oh! ...sure ....in this case "you are bound by a limitation !"
4. You said: "We checked your account and confirm that your last withdrawal request has been successfully processed last week."
......and all the other my withdrawal Neteller requests, dated 1 September....more than 1 month ago? (image attached)

5. You said: "Unfortunately, in exceptional cases where our e-wallet limitations clash with the existing high demand, we kindly ask our traders to resubmit their withdrawal requests in smaller amounts"
OK, I have accepted....2 days ago I have submitted 20 withdrawal requests 5000€ each with Skrill and 20 with Neteller.
And then...you kindly ask your traders also to wait 5 months and not 3 business days, to get them payed?
Tomorrow is the third business day after the submission requests.....when are you going to pay me all these requests?

6. You said: "We invite you to address our customer support for any further enquiries, as they will be more than happy to help."
Your gall never ceases to surprise me ....really !!!
You have stopped to answer me to every my email since more than 2 months and now you wrote.....they will be more than happy to help !!!........really very funny! (attached my last email, that you continue to avoid to answer, despite this my FPA thread and your false availability declarations)

7. I think that you should to convince all the FPA readers that your "e-wallet limitations", that you use to avoid to pay me all my money back, are not only an excuse.
Then, please, feel free to post your proofs about....a specific point of your Customer Agreement, a page of your web site....whatever you want.
The question is: what right have you to impose me these your 5000€ a week for 20 weeks - 5 months refund plan time-frame? Can you demonstrate this your right?

I'm going to post this reply also in your specific FPA Broker thread, so you can't avoid to see it.
I look forward your answer, even if it will be in the Traders Court thread, that I will file tomorrow.
Regards.

Very serious matter,will be watching this problem.