I have had a reply from Customer Services shift manager at OFM. It is very curt and doesn't address any of the complaints I made nor explain the actions of their Account Manager. It reads:
I'm sorry to hear about your complaints but please keep in mind that, as stated in our terms and conditions, the client is responsible for the trading on his/her account.
You were not obliged or forced to trade after you had placed the withdrawal but it was your decision to do so.
In case you have further questions you can contact us again.
These people really are from the dregs of humanity. I have replied, setting out my complaint again and requesting these complaints are responded to by a senior manager not a shift manager. Lets see where this takes me.
Also still no sign of the money transfer of my remaining account balance they approved to send (11 days ago now and counting), but my account now shows a £0 balance. I know they can transfer quickly as they sent £55 in 24 hours, when I opened the account, to verify my banking details.
This reply is par for the course. They will never address specific complaints but always fall back on the general defence of "client in control", "not forced to trade" and other completely specious arguments. Sorry, but you will get nowhere like this. I just hope that you get some money back from them eventually.
Also note that OFM, as was, doesn't exist any more as a functioning operation. The companies for which it was a front and who actually supplied its resources of staff, bank accounts, offices and trading platform have closed down and shed staff. Those companies have not yet liquidated, because of outstanding claims, but as functioning thieving companies they are comatose.
Where did they go? Look no further than here: http://www.jobtiger.bg/company/Prospere-Gessit/
Brazen, aren't they? One might expect the OFM name to be switched to this Bulgarian outfit in due course, but I'm afraid to say that accounts will almost certainly not follow the name.