Kinjok
Recruit
- Messages
- 1
Broker Name: XM Global Ltd
Account ID: #88510441
Disputed Amount: 0.9968172 ETH ( $2450 )
Status: Not Resolved
Description:
I deposited 0.9968172 ETH ( $2450 ) to XM Global Due to extended account verification delays, my funds have been locked for over 7 days now.
I have provided a complete and transparent AML audit trail showing the legitimate origin of funds (Bybit -> Phantom Private wallet -> XM).
Despite sending all requested verification documents and escalating the matter through support, XM has failed to complete the verification or issue a manual refund of my original 0.9968172 ETH deposit back to my crypto wallet.
I have been contacting them every day since day 1 of the issue they kept saying we don't have time frame when this will be resolved because its our payment processor bvnk who hold the transaction and i should keep waiting and then i also contacted bvnk their payment processor they keep saying also you should contact XM they have all details to help you they was playing with me the whole week like this
and the most suspicious thing is after 5 days of contacting them they sent me a mail your xm withdrawal function is restricted , please provide us the transaction details and proofs which i already kept providing since day 1 , and honestly this look so stupid because the didn't even load up in my xm so they can block my withdrawal they only want to win more time or i don't know but i won't be silent about this issue , i have been working with xm since years now.. i have a big instagram account and also i have quite big trading community in telegram who trade with me i will warn them all and also i will look for legal process to do so i can sue them , if anyone has some other things i can do to get this solved let me know thank youu !!
Account ID: #88510441
Disputed Amount: 0.9968172 ETH ( $2450 )
Status: Not Resolved
Description:
I deposited 0.9968172 ETH ( $2450 ) to XM Global Due to extended account verification delays, my funds have been locked for over 7 days now.
I have provided a complete and transparent AML audit trail showing the legitimate origin of funds (Bybit -> Phantom Private wallet -> XM).
Despite sending all requested verification documents and escalating the matter through support, XM has failed to complete the verification or issue a manual refund of my original 0.9968172 ETH deposit back to my crypto wallet.
I have been contacting them every day since day 1 of the issue they kept saying we don't have time frame when this will be resolved because its our payment processor bvnk who hold the transaction and i should keep waiting and then i also contacted bvnk their payment processor they keep saying also you should contact XM they have all details to help you they was playing with me the whole week like this
and the most suspicious thing is after 5 days of contacting them they sent me a mail your xm withdrawal function is restricted , please provide us the transaction details and proofs which i already kept providing since day 1 , and honestly this look so stupid because the didn't even load up in my xm so they can block my withdrawal they only want to win more time or i don't know but i won't be silent about this issue , i have been working with xm since years now.. i have a big instagram account and also i have quite big trading community in telegram who trade with me i will warn them all and also i will look for legal process to do so i can sue them , if anyone has some other things i can do to get this solved let me know thank youu !!
