FxMaster
Colonel
- Messages
- 12,320
Here is profile link of XM Representative send him message and ask him for proper reply. If he will ignore your message then I`ll suggest you next steps.
Dear tradeinvest,
You have left a claim without sharing your full MT4 ID. I will be waiting for your follow up with your MT4 ID and log files containing the trade in question to take action and transparently present the full data of your claims.
Kind Regards,
Andrey.
Dear tradeinvest,
You have left a claim without sharing your full MT4 ID. I will be waiting for your follow up with your MT4 ID and log files containing the trade in question to take action and transparently present the full data of your claims.
Kind Regards,
Andrey.
Hello,XM
I just know forexpeacearmy.com because i was introduced by my friend
and i can see XM representative here,
and i am taking this opportunity to ask XM transparantly on public, regarding my problem account MT login 2185523 (Date 25 August 2014)
My Silver buy position 1.5 lot in total, with ticket number 9287891 and 9561205 respectively.
on monday morning(25 August 2014). The Silver spread normally 50pip to 70pip, but it widened to 294pip (i attached the evidence) and it wipe all my account balance , all my positions were autostop,
XM, do you know how much the spread of 294pip cost my 1.5lot silver? it is USD2205 (two thousand two hundred five dollars)
May be you can repay me the difference of the spread? 294pips - 70pips(normal pips)= 224 pips x 1.5lot silver = USD 1680
I made this complaint on 25 August 2015, immediately after the problem happened, but XM just told me it is liquidity provider problem, XM is refusing the responsibility to liquidity provider?
I know XM is a good broker
This may be a misunderstanding that need to be explained
Too many questions for XM REp, Waiting for a Brief reply from him.