I received my reply from XM, here it is. In addition they sent me an excel spreadsheet ( sample here
http://c2n.me/3bCVjJ4.png ), which quite frankly could have been put together in about 5 minutes.
I move to have XM officially marked as a scam broker.
Best regards Steve
"Dear Mr. Boardman,
Please note that we have thoroughly examined your complaint and concluded that your orders have correctly been cancelled due to abusive trading strategies aiming to exploit price latency arbitrage opportunities identified in your trading account.
Particularly, we have reviewed your trading activity in your trading account 2181379 and we identified that most of the orders placed were opened just one second (or even less) prior to the occurrence of a price gap. Please refer to the attached table providing an analysis of your orders and the price movement one second following the opening of the orders.
In this respect, it is clear to us that you have been using a highly sophisticated software which allowed you to obtain the institutional price feed faster than our company and act accordingly in our platform. Although manually it may not be possible to take advantage of this, with the use of a highly sophisticated software it is possible when you instruct it to trade when it identifies fluctuations in the market from the faster price feed provider which have not yet occurred on our platform.
This cannot be deemed as an acceptable strategy as you create an environment which does not follow the fair rules of trading and makes the strategy in a way risk free and therefore not permitted.
We hope that the above information provides further explanation to what has occurred and we would like to assure you that it is not our wish to trouble our clients and further confirm that we always abide by the Client - Company agreement with which you accepted before starting to trade with us.
We would like to assure you that we treat all of our clients' complaints with diligence and we always follow our company's Complaint Handling Procedures which can be found on our website,
XM (XM.COM) | Forex Broker offering Forex, CFD's, and Futures, in the About us/Legal Documents section.
Kind Regards,
XM Compliance"