Activtrades wrote me an E-Mail yesterday after a good trading session that they will cancel my orders where i made profit "because they were opened on a manifest error which affected the prices of FX pairs".
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Dear XXX YYY,
Please note that the following order numbers have been cancelled, because they were opened on a manifest error which affected the prices of FX pairs:
1506330
1506414
1506466
... and many other order numbers
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They directly deducted 1285,18 USD from my account without speaking with me. Then i wrote an E-Mail that this is not ok to cancel my profit afterwards and looks like they are not interested:
Werte XXX YYY,
gestern haben wir unter anderem in den Währungspaaren EURJPY und USDJPY fehlerhafte Preise festgestellt, die wir über die Plattform an unsere Kunden weitergegeben haben. Aufgrund eines offensichtlichen Fehlers haben wir davon betroffen Trade rückwirkend für ungültig erklärt und betroffene Kunden über den Vorfall informiert.
Translation:
Yesterday we, among other things in the currency pairs EURJPY and USDJPY and incorrect prices found that we have passed through the platform to our customers. Because of an obvious mistake, we have affected trade retroactively declared invalid and affected customers informed of the incident.
...
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Then i tried to find a solution on chat, phone, several E-Mails and they are not interested.
Ok, if there is a mistake in a system i would understand it. But what they do not know is, that a friend made the same trades in parallel with the same EA. They did not cancel his orders and he could withdraw his profit! My profits are stolen, his profit was no problem. I traded with a higher lot and this is the reason why there are "FX Pair problems.....".
Please take a look in my PDF document. Lucky me i made a history export before they have stolen my money. I make it from time to time and this was good. Otherwise i have had no proof.
In that document you will see:
- My original trade
- The cancellation of my trades + They deleted a lot of trades without a official cancellation
- The trades of my friend with the same EA in the same time and without cancellation
Are they guilty or not?
Regards,
Rudi
------
Dear XXX YYY,
Please note that the following order numbers have been cancelled, because they were opened on a manifest error which affected the prices of FX pairs:
1506330
1506414
1506466
... and many other order numbers
-------
They directly deducted 1285,18 USD from my account without speaking with me. Then i wrote an E-Mail that this is not ok to cancel my profit afterwards and looks like they are not interested:
Werte XXX YYY,
gestern haben wir unter anderem in den Währungspaaren EURJPY und USDJPY fehlerhafte Preise festgestellt, die wir über die Plattform an unsere Kunden weitergegeben haben. Aufgrund eines offensichtlichen Fehlers haben wir davon betroffen Trade rückwirkend für ungültig erklärt und betroffene Kunden über den Vorfall informiert.
Translation:
Yesterday we, among other things in the currency pairs EURJPY and USDJPY and incorrect prices found that we have passed through the platform to our customers. Because of an obvious mistake, we have affected trade retroactively declared invalid and affected customers informed of the incident.
...
---------
Then i tried to find a solution on chat, phone, several E-Mails and they are not interested.
Ok, if there is a mistake in a system i would understand it. But what they do not know is, that a friend made the same trades in parallel with the same EA. They did not cancel his orders and he could withdraw his profit! My profits are stolen, his profit was no problem. I traded with a higher lot and this is the reason why there are "FX Pair problems.....".
Please take a look in my PDF document. Lucky me i made a history export before they have stolen my money. I make it from time to time and this was good. Otherwise i have had no proof.
In that document you will see:
- My original trade
- The cancellation of my trades + They deleted a lot of trades without a official cancellation
- The trades of my friend with the same EA in the same time and without cancellation
Are they guilty or not?
Regards,
Rudi