Problem Banc de Binary Mega Scam

[AnneW]

I am in the middle of writing a complaint directly to the BDB complaints department. I found on ask2000's post at https://www.forexpeacearmy.com/comm...anc-de-binary-apple-venture-scam.43333/page-2, that Tracey Ludlam who is head of customer resolution in BDB complaints department, has refunded his entire deposit.

I logged into my account at Banc de Binary today to try and get the latest account details, and after my response very early on Saturday morning, to Nick Turner's email sent to me on Friday afternoon asking to speak to me about the "Recovery Plan", which I then asked to be put in writing, I have since been locked out of my account. I tried to log in several times and a notice pops up each time stating "Your email does not exist in the system If you know you are registered you might want to try out the .Non European website(/bancdebinary.com?rs=1)".

What else is Edward West and Nick Turner getting up to with this latest trick??

 

[AnneW]

I finally managed to get into the account and view the same. Info has not changed at all since I complained about the scam.

 

[1wildhorse]

Thank you, I will do that.

I have today received and email from the "Recovery Manager" Edward West has asked to contact me. His email contains the following:

Dear Anne,

My name is Nick Turner, Head of the Recovery Dpt. at Banc De Binary. I tried reaching you on the phone earlier, without success.

After going over the portfolio of your Account Manager, I can say that I am not pleased with the way in which your trades have been placed. If I could speak to you for few moments, I would like to discuss ways to rebuild your account, and recover the capital which was lost.

We will be taking a slow and steady approach in order to achieve this, while minimizing risk and maximizing profits.

I look forward to speaking with you and am very confident we will be able assist you.

Best Regards, Nick Turner

dont fall for this.it is another scam to try to get you to put more money into this.

 

[AnneW]

Thank you, 1wildhorse. No I won't put anymore money into this unethical "investment" company. I just want for them to put down on paper how they want to help me so that I can gather more evidence on paper. I have already written to Tracey Ludlam, who is apparently head of customer resolution in the BDB complaints department, so I hope that she is able to help me recover the entire amount of USD$52,600 as she helped ask2000 in dec 2015/early jan 2016. All I want is to have the entire amount refunded into my credit card accounts and to forget that I have ever come across these conniving scammers at Banc de Binary!

 

[Banc De Binary]

Dear AnneW,

We were surprised to hear about your experience and we apologize for any inconvenience you may have encountered.

We would like to provide you with an amicable solution to your complaint and therefore urge you write directly to our Customer Service at cs@bbinary.com

A senior member of our department will be happy to contact you and work things out.
Sincerely,

Banc De Binary

 

[FxMaster]

Dear AnneW,

We were surprised to hear about your experience and we apologize for any inconvenience you may have encountered.

We would like to provide you with an amicable solution to your complaint and therefore urge you write directly to our Customer Service at cs@bbinary.com

A senior member of our department will be happy to contact you and work things out.
Sincerely,

Banc De Binary

Hi there, We have lots of pending complaints from trader regarding their accounts with your company, Can you please address all those threads?

 

[Banc De Binary]

Hello FxMaster,

We are here to do exactly that.
You are welcome to send me a PM with all the threads you believe require our attention and we will do all that is in our powers to assist the clients in any way we can.

Regarding the current complaint, it is already handled by our head of CS Tracey Ludlam who is working with the client on reaching a suitable resolution.

Thanks
Banc De Binary

 

[FxMaster]

Hello FxMaster,

We are here to do exactly that.
You are welcome to send me a PM with all the threads you believe require our attention and we will do all that is in our powers to assist the clients in any way we can.

Regarding the current complaint, it is already handled by our head of CS Tracey Ludlam who is working with the client on reaching a suitable resolution.

Thanks
Banc De Binary

Glad to hear that you are here to solve the problems. Just click on banc de binary you will get the all links where we want reply from your end. If you want links of those thread then I can also send it to you.

 

[oscarra]

Just in case, they get some strange ideas.......
http://www.isa.gov.il/sites/ISAEng/CONTACT/Pages/default.aspx

 

[wildwaterz]

Hi AnneW,

Like many others, I have had a bad experience with BDB in September 2015. As of today, I am still in resolution mode, with a lawyer involved.

Definitely go for a charge back! It took my credit card companies about 7 weeks to open the case, at which point, the merchant had 45 days to contest my charge back procedure. Fortunately for me, I had done 2 transactions, so there were 2 merchants that needed to contest the charge back. On January 11th, only 1 of the merchant contested (meaning the other transaction got cancelled by my credit card company, so I won that one). I "lost" the other transaction since the only evidence I provided was the skype conversation I had.

Finally, following a recommendation from @Pharaoh, I got in touch with @Rebecca and she has been more than helpful so far. We are still going through procedures right now but I can vouch for her commitment and dedication to make things right.

Here is a link to my thread, explaining a bit more detail about my story.
https://www.forexpeacearmy.com/comm...-banc-de-binary-bdb-scam-system-victim.42166/