IQ Option
IQ Option Rep (UNCONFIRMED)
- Messages
- 25
@IQ Option , it seems that you have answers for everything. Unfortunately, always against the client!
I had a binary option which was opened exactly 30 seconds after being requested and instead of "Change in price" attention message, it was executed, on the highest possible price - it was a call option.
I can only guess why the broker had breahed one of the clauses in the contract by not sending me a notice for cancelled option but executing it with latency on a different worse price!!! If it had been opened at the price I'd requested, it would had been a WIN. But no, the result was LOSS.
My ping is between 32 and 38 seconds, there's no problem with the platform on demo account, only on real. However, my internet connection is one of the fastest in Europe, I can only guess what is the ping rate of the other traders.
This is just part of the issues...one of my winning b. options was even corrected to a LOSS and profit taken from the account 3 seconds after it was credited. Is this again a slow internet connection or...?!
...and yes, my problem was solved! I just requested to close my account, I would suggest everyone to do the same, your services are what we call a "scam scheme", nothing more. Only a small part of traders receive something, the rest just get the same result as mine - a buggy platform which can easily manipulate the price in the chart, especially when it comes to binary options with a 1 minute expiry. It's hard to spot the manipulation but since your Complaints Dep always insists on proves, I decided to leave by exposing the ways you can play with traders' results.
Worse than a casino, where at least the chance might be in players' favour. Here, it is only Iqoption that wins!
Thank you for your active support and cooperation!
Let us kindly tell you that even in the case when the delay takes place, the deal opens according to the quote at the moment you click Call or Put. If the deal was a successful one, the position would have been closed In The Money according to the quotes that might be checked in our Historical Quotes section.
We are very sorry you have decided to close your account as we never leave our traders behind and we are always open to all the complaints and doubts and we do everything to investigate the difficult cases to see if any error took place.
Our Complaints Department asks for proves and we might ask for some additional details in order to find out the reason for every issue. We want to help each trader and explain them all the doubtful moments of the deal. We always find the solution for cases and if the technical issue really took place from our side we cooperate as such situations really help us to improve our platform and our services for our respectful traders.
Let us mention that your trading strategy also matters as many of our traders prefer longer expirations to analyze the market and use their trading strategies to minimize the losses. No manipulations are possible from our side as each and every trader may check the historical quotes for every second according to which the graphics are formed.
We will be happy to resolve your issue, we want you to experience the positive side of trading with IQ Option. That's why we monitor different websites and forums to find the complicated cases and defend our traders!
We truly hope for your loyalty and understanding as we want to make our services the best in the field.
Best regards,
IQ Option