This morning while I was in working at the PC the connection to one of my Brokers MT4 platform was lost on my laptop and PC, all my other broker platforms were working fine and did not disconnect on either the desktop PC or laptop.
When the connection came back 5 positions were closed out in front of my eyes. I am nowhere near my margin limit.
A £2500 account and I am using £63 margin. The positions that were close were 0.01 lots so there is no reason why they should close them.
I am not using an EA.
I definitley did not close them, they all closed automatically at exactly the same time 09:35 server time, 07:35 GMT.
Before the loss of connection I was trying to set an order on Aud/Usd so I did not even have the Gbp/Usd order box open.
I have e-mailed the broker support 8 hours ago and apparently IT are looking into it, they asked for and I sent my journal log.
The positions closed at 07:35 when the connection was established, I have not lost connection since and there have been no more error messages in the journal.
07:32:47 '+++++++': connect failed [No connection]
07:34:43 '+++++++': login
07:34:43 LiveUpdate: new build 419 is available
07:34:44 '+++++++': previous successful authorization performed from 31.53.69.254
07:34:44 Publisher: starting
07:35:04 Publisher: ok
07:35:09 Publisher: starting
07:35:14 FTP: STOR command failed
07:35:14 Publisher: failed
07:35:14 Publisher: starting
07:35:17 FTP: STOR command failed
07:35:17 Publisher: failed
07:40:15 Publisher: starting
07:40:17 FTP: STOR command failed
07:40:17 Publisher: failed
07:45:16 Publisher: starting
07:45:22 FTP: STOR command failed
07:45:22 Publisher: failed
07:50:17 Publisher: starting
07:50:21 FTP: STOR command failed
07:50:21 Publisher: failed
07:55:18 Publisher: starting
07:55:23 FTP: STOR command failed
07:55:23 Publisher: failed
07:58:16 Publisher: starting
07:58:17 FTP: STOR command failed
07:58:17 Publisher: failed
08:03:17 Publisher: starting
08:03:37 Publisher: ok"
I have never seen the "FTP: STOR command failed" message before but I suspect it is to do with MyFxBook so this would have nothing to do with the positions closing.
I am posting here to ask what I should do next and if I can get help from Forexpeacearmy in this matter.
When the connection came back 5 positions were closed out in front of my eyes. I am nowhere near my margin limit.
A £2500 account and I am using £63 margin. The positions that were close were 0.01 lots so there is no reason why they should close them.
I am not using an EA.
I definitley did not close them, they all closed automatically at exactly the same time 09:35 server time, 07:35 GMT.
Before the loss of connection I was trying to set an order on Aud/Usd so I did not even have the Gbp/Usd order box open.
I have e-mailed the broker support 8 hours ago and apparently IT are looking into it, they asked for and I sent my journal log.
The positions closed at 07:35 when the connection was established, I have not lost connection since and there have been no more error messages in the journal.
07:32:47 '+++++++': connect failed [No connection]
07:34:43 '+++++++': login
07:34:43 LiveUpdate: new build 419 is available
07:34:44 '+++++++': previous successful authorization performed from 31.53.69.254
07:34:44 Publisher: starting
07:35:04 Publisher: ok
07:35:09 Publisher: starting
07:35:14 FTP: STOR command failed
07:35:14 Publisher: failed
07:35:14 Publisher: starting
07:35:17 FTP: STOR command failed
07:35:17 Publisher: failed
07:40:15 Publisher: starting
07:40:17 FTP: STOR command failed
07:40:17 Publisher: failed
07:45:16 Publisher: starting
07:45:22 FTP: STOR command failed
07:45:22 Publisher: failed
07:50:17 Publisher: starting
07:50:21 FTP: STOR command failed
07:50:21 Publisher: failed
07:55:18 Publisher: starting
07:55:23 FTP: STOR command failed
07:55:23 Publisher: failed
07:58:16 Publisher: starting
07:58:17 FTP: STOR command failed
07:58:17 Publisher: failed
08:03:17 Publisher: starting
08:03:37 Publisher: ok"
I have never seen the "FTP: STOR command failed" message before but I suspect it is to do with MyFxBook so this would have nothing to do with the positions closing.
I am posting here to ask what I should do next and if I can get help from Forexpeacearmy in this matter.