thanks for the reply,From where you find such brokers guys! At least search for a regulation first to be able to complain at a regulatory body later.
Anyway, post the emails you got from the broker and proves that you sent the money. If you had deposited by card go to your bank as soon as possible and ask for chargeback from the relevant department.
Invite the broker to this thread.
There's a live help from their page, you should try that I have been in same situation but I rather wait for them and finally got answered. Which makes me 100 % happy! They are helpful...i had made money transfer to bigoption.com from june 2014 and they are using many reason such as
3.we will investigate
and up to now i didn't get right answer