Since, Citrades (operating under their parent name Triple S LTD), there’s so much that has happened, I just don’t know how I can make this short, but I’ll do my best. On the other hand, I’m afraid to contact anyone because their contract states I have no rights to share any information with any other companies or
investigative agencies.
When I first sent funds to Citrades on the 1st of July 2015, they were listed as a reputable trading
company. I first deposited $ 8,000.00 (multiple amounts deposited to reach this amount) and then on the 21st of Sept. 2015, I deposited another $ 5,000.00, bringing my total to $ 13,000.00.
In June 2016, they were placed on a blacklist by 7 Binary Options. But, I didn't learn this until February 2016. This began to worry me. At the time, they had over $ 300,000.00 U.S. of my money.
The first broker (Daniel Diamant) wasn’t making any profits, although he wasn’t losing much
either. He called me and said that if I wanted to participate in the NPF, I must deposit another
$5,000.00. On the 21st of September 2016, I deposited the $ 5,000.00, mentioned above.
Over the next few months, Mr. Diamant didn’t do much. He wouldn’t return my phone calls, so
I became concerned, again. I emailed him and requested he close my account and refund my
deposits.
Subsequently, in January 2016, a Citrades broker by the name of Mark Preston and a supervisor
called me. Through a conference call, they convinced me to leave my funds in my account and that Mr.
Preston would be an excellent replacement as my broker. I reluctantly agree. I didn’t think I
had much of a choice. They were not going to refund my money.
Mr. Preston began making substantial profits in the Auto Binary Account. During a phone
conversation he said that he could make me a more profits if I opened a VIP account. The way he described it, I believed it was a pie in the sky. At first he said it would take $ 300,000.00 to open a VIP account. I told him that I didn’t have that much money. He reduced the amount of investment to
$ 250,000.00. I told him that I didn’t have that much. Over a few phone conversations, I checked again the reviews and Citrades was still listed as a reputable company to invest.
After numerous phone calls from Mr. Preston, almost daily, I told him that I couldn’t invest $ 250,000.00. He said he had spoken with his supervisor and he agreed that if I can invest $ 200,000.00, they would
waive all the qualifications and open a VIP account. In late March 2016, I opened the VIP
account. Mr. Preston’s investments quickly increased the profits in both accounts. By July
2016, the Auto Binary account had reached over $ 64,000.00 from $ 13,000.00 and the VIP account had increased profits to nearly $ 360,000.00 from $ 200,000.00. I have screen shots of both account and statements for the VIP account.
I needed some funds, so in May 2016, I requested a $ 10,000.00 wire transfer from the Auto
Binary account. I sent Mr. Preston that I qualified for the withdrawals, so all the necessary forms were sent to him and accounting. He ordered the transfer. He said, I should have the funds in 3 to 5 days. By late May, I began to worry because the funds hadn’t arrived in my checking account. After several telephone calls and emails to Mr. Preston, he assured me that the funds were on the way, but they didn’t arrive. I continued to call, but no one would answer my calls or emails.
On the 29th of June 2016, I received a phone call from Jonathan Harding, I believe from their
accounting department. He said the $ 10,000.00 had been wired to another account by mistake, with my
same name. (I don’t understand how this could have happened. My name having to match
someone’s checking account and bank routing numbers, is not likely? None of this made or
makes any sense? (No competent company could not have wired funds to the wrong account
and routing numbers, all have the same name.) Harding said he had talked to the person who received the funds and as soon as he returns the funds from his account, he would have the money wired to my account.
Finally, the funds arrived in my checking account on the 6th of July 2016. Almost a month and half later.
During a phone conversation, Mr. Preston continued making profits in the Auto Binary and the VIP
accounts. I asked him since he was doing so well in the Auto Binary account, if it was possible
to begin a monthly withdrawal of $ 3,500.00. He said he was positive that this could be done
and he would begin an automatic monthly transfer immediately. After a dozen phone calls and emails, it
never happened.
In late July 2016, during a phone conversation with Mr. Preston, he said he was traveling to New
York for a job interview. He said he could no longer work for Citrades because of the way they
treat their customers.
Several weeks later, he returned and got the new job. While preparing his departure from Citrades, he asked if I wanted to transfer my funds with him. I asked him how could I do that, because Citrades won’t even honor a monthly transfer of $ 3,500.00, not failing to mention that it took Citrades several weeks to make the first withdrawal. He said not to worry about that. He assured me he could get both the Auto Binary and VIP funds transferred to the his new job. Then, I couldn’t to try to make contact with him or Citrades.
Their Direct Line phone numbers would go to a holding pattern or voice mail. From the holding pattern, the call would be disconnected. When a voice mail answered, I left a message for someone to call me. The other numbers listed under the Free Customer Center were actually fax numbers. I sent faxes requesting some to call me. Several weeks later, new broker by the name “Charles” called. Since, Mr. Preston left, the Auto Binary account began to drop like a brick. I told “Charles” to stop trading in the Auto Binary until we could get the account's radical fluctuations under control. He said he do that immediately. The Auto Binary continued trading and crashing. I called leaving a message for someone to call me.
After Mr. Preston left the company, thousands of dollars in the Auto Binary account were being
lost. From the 26th of June 2016, the account loses are from $ 59,954.38 to $ 530.16 today. The Auto Binary account is now listed as inactive. No more trading.
I had requested many times by chats, emails, and messages for Citrades to stop trading and to call me. They never responded.
Now, I’ve been locked out of my VIP account. No activity in the Auto Binary account, because they've lost all the money. It appears on the 5th of July 2016, Citrades was going to transfer $ 10,000.00, on the 11th of August 2016 Citrades was going to transfer $ 3,500.00, and on the 4th of September 2016 Citrades was going to transfer $ 20,000.00 from the VIP account, but they were all canceled. What incompetence!!!??? The funds in the VIP account, according to their policy, could not be transferred. I’m receiving no information from Citrades, even after dozens of requests to refund my money. Now, no one will respond to my emails, faxes, online chats, or phone calls. The phone calls are automatically placed on hold and after several minutes, the line is disconnected or an answer machine picks up the call.
Their online accounting emails are often returned non deliverable.
With all this that has occurred, I feel they are in violation of our contract and they should refund
all funds in my accounts. As punishment, I’m afraid that they intentionally traded in the
Auto Binary account to exhaust all the funds.
Is there anything you can do to help? I have dozens of emails and screen shots that I can provide.
Has anyone been able to get their money out of their accounts from Citrades? Do you think calling the London Metro Police or INTERPOL will help.
If you have any questions, please feel free to call.
Anthony Rossi
5501 Cardinal Bay
Houston, Texas 77041-5776
346.888.5884
investigative agencies.
When I first sent funds to Citrades on the 1st of July 2015, they were listed as a reputable trading
company. I first deposited $ 8,000.00 (multiple amounts deposited to reach this amount) and then on the 21st of Sept. 2015, I deposited another $ 5,000.00, bringing my total to $ 13,000.00.
In June 2016, they were placed on a blacklist by 7 Binary Options. But, I didn't learn this until February 2016. This began to worry me. At the time, they had over $ 300,000.00 U.S. of my money.
The first broker (Daniel Diamant) wasn’t making any profits, although he wasn’t losing much
either. He called me and said that if I wanted to participate in the NPF, I must deposit another
$5,000.00. On the 21st of September 2016, I deposited the $ 5,000.00, mentioned above.
Over the next few months, Mr. Diamant didn’t do much. He wouldn’t return my phone calls, so
I became concerned, again. I emailed him and requested he close my account and refund my
deposits.
Subsequently, in January 2016, a Citrades broker by the name of Mark Preston and a supervisor
called me. Through a conference call, they convinced me to leave my funds in my account and that Mr.
Preston would be an excellent replacement as my broker. I reluctantly agree. I didn’t think I
had much of a choice. They were not going to refund my money.
Mr. Preston began making substantial profits in the Auto Binary Account. During a phone
conversation he said that he could make me a more profits if I opened a VIP account. The way he described it, I believed it was a pie in the sky. At first he said it would take $ 300,000.00 to open a VIP account. I told him that I didn’t have that much money. He reduced the amount of investment to
$ 250,000.00. I told him that I didn’t have that much. Over a few phone conversations, I checked again the reviews and Citrades was still listed as a reputable company to invest.
After numerous phone calls from Mr. Preston, almost daily, I told him that I couldn’t invest $ 250,000.00. He said he had spoken with his supervisor and he agreed that if I can invest $ 200,000.00, they would
waive all the qualifications and open a VIP account. In late March 2016, I opened the VIP
account. Mr. Preston’s investments quickly increased the profits in both accounts. By July
2016, the Auto Binary account had reached over $ 64,000.00 from $ 13,000.00 and the VIP account had increased profits to nearly $ 360,000.00 from $ 200,000.00. I have screen shots of both account and statements for the VIP account.
I needed some funds, so in May 2016, I requested a $ 10,000.00 wire transfer from the Auto
Binary account. I sent Mr. Preston that I qualified for the withdrawals, so all the necessary forms were sent to him and accounting. He ordered the transfer. He said, I should have the funds in 3 to 5 days. By late May, I began to worry because the funds hadn’t arrived in my checking account. After several telephone calls and emails to Mr. Preston, he assured me that the funds were on the way, but they didn’t arrive. I continued to call, but no one would answer my calls or emails.
On the 29th of June 2016, I received a phone call from Jonathan Harding, I believe from their
accounting department. He said the $ 10,000.00 had been wired to another account by mistake, with my
same name. (I don’t understand how this could have happened. My name having to match
someone’s checking account and bank routing numbers, is not likely? None of this made or
makes any sense? (No competent company could not have wired funds to the wrong account
and routing numbers, all have the same name.) Harding said he had talked to the person who received the funds and as soon as he returns the funds from his account, he would have the money wired to my account.
Finally, the funds arrived in my checking account on the 6th of July 2016. Almost a month and half later.
During a phone conversation, Mr. Preston continued making profits in the Auto Binary and the VIP
accounts. I asked him since he was doing so well in the Auto Binary account, if it was possible
to begin a monthly withdrawal of $ 3,500.00. He said he was positive that this could be done
and he would begin an automatic monthly transfer immediately. After a dozen phone calls and emails, it
never happened.
In late July 2016, during a phone conversation with Mr. Preston, he said he was traveling to New
York for a job interview. He said he could no longer work for Citrades because of the way they
treat their customers.
Several weeks later, he returned and got the new job. While preparing his departure from Citrades, he asked if I wanted to transfer my funds with him. I asked him how could I do that, because Citrades won’t even honor a monthly transfer of $ 3,500.00, not failing to mention that it took Citrades several weeks to make the first withdrawal. He said not to worry about that. He assured me he could get both the Auto Binary and VIP funds transferred to the his new job. Then, I couldn’t to try to make contact with him or Citrades.
Their Direct Line phone numbers would go to a holding pattern or voice mail. From the holding pattern, the call would be disconnected. When a voice mail answered, I left a message for someone to call me. The other numbers listed under the Free Customer Center were actually fax numbers. I sent faxes requesting some to call me. Several weeks later, new broker by the name “Charles” called. Since, Mr. Preston left, the Auto Binary account began to drop like a brick. I told “Charles” to stop trading in the Auto Binary until we could get the account's radical fluctuations under control. He said he do that immediately. The Auto Binary continued trading and crashing. I called leaving a message for someone to call me.
After Mr. Preston left the company, thousands of dollars in the Auto Binary account were being
lost. From the 26th of June 2016, the account loses are from $ 59,954.38 to $ 530.16 today. The Auto Binary account is now listed as inactive. No more trading.
I had requested many times by chats, emails, and messages for Citrades to stop trading and to call me. They never responded.
Now, I’ve been locked out of my VIP account. No activity in the Auto Binary account, because they've lost all the money. It appears on the 5th of July 2016, Citrades was going to transfer $ 10,000.00, on the 11th of August 2016 Citrades was going to transfer $ 3,500.00, and on the 4th of September 2016 Citrades was going to transfer $ 20,000.00 from the VIP account, but they were all canceled. What incompetence!!!??? The funds in the VIP account, according to their policy, could not be transferred. I’m receiving no information from Citrades, even after dozens of requests to refund my money. Now, no one will respond to my emails, faxes, online chats, or phone calls. The phone calls are automatically placed on hold and after several minutes, the line is disconnected or an answer machine picks up the call.
Their online accounting emails are often returned non deliverable.
With all this that has occurred, I feel they are in violation of our contract and they should refund
all funds in my accounts. As punishment, I’m afraid that they intentionally traded in the
Auto Binary account to exhaust all the funds.
Is there anything you can do to help? I have dozens of emails and screen shots that I can provide.
Has anyone been able to get their money out of their accounts from Citrades? Do you think calling the London Metro Police or INTERPOL will help.
If you have any questions, please feel free to call.
Anthony Rossi
5501 Cardinal Bay
Houston, Texas 77041-5776
346.888.5884