etoro refused to pay my profit

sevak

Recruit
Messages
1
My etoro username is - sevakyan
I registered my account on 6th of September , after I verified my mobile by sms and uploaded passport and bill copy.
On the same day I received email that my account is verified.
After I received an email again approving that my account is verified and I can make a deposit.
I made my deposit using my visa card on 20 of september, and my deposit was $235.
My first trade was with profit and my account balance reached $789.
After some days I noticed that my initial deposit was canceled and sent back to my visa card and my account trading was frozen, but I did not get any email or notification.
I asked them and they requested a selfie and visa card photos.
ok, I sent them and received an email that I failed to pass the verification and my account is blocked.
and my question was "what about my profit?' they said it can't be withdrawn frrom a blocked account.

I request my profit $554 and ask you to help with this

see the screenshots attached

thank you
 

Attachments

  • acc_Verified.jpg
    acc_Verified.jpg
    67.2 KB · Views: 14
  • avv_Verif_Again_and_dep_invite.jpg
    avv_Verif_Again_and_dep_invite.jpg
    138.9 KB · Views: 15
  • deposit_approved.jpg
    deposit_approved.jpg
    89.6 KB · Views: 13
My etoro username is - sevakyan
I registered my account on 6th of September , after I verified my mobile by sms and uploaded passport and bill copy.
On the same day I received email that my account is verified.
After I received an email again approving that my account is verified and I can make a deposit.
I made my deposit using my visa card on 20 of september, and my deposit was $235.
My first trade was with profit and my account balance reached $789.
After some days I noticed that my initial deposit was canceled and sent back to my visa card and my account trading was frozen, but I did not get any email or notification.
I asked them and they requested a selfie and visa card photos.
ok, I sent them and received an email that I failed to pass the verification and my account is blocked.
and my question was "what about my profit?' they said it can't be withdrawn frrom a blocked account.

I request my profit $554 and ask you to help with this

see the screenshots attached

thank you
First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread "Tutorial: How to Invite a company to your thread." will help you to find out.

Note: If you are new to FPA then invitation button will be enabled when your first post reaches 4 days old.

Till then follow the below-suggested options to draw their attention on your issue

Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat

You will find their email and address here https://www.etoro.com/en/customer-service/contact-us/

Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/3731/www.etoro.com

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/eToro

https://twitter.com/etoro

https://www.linkedin.com/company/167277/?trk=tyah

https://www.youtube.com/etoro

https://www.instagram.com/etoro_official/
 
Back
Top