I have had 2 very same problems with them which my TP and SL was changed dramatically by them and they call it just a gap (huge of course) and a normal thing.
First case 2012.07.06.
Sell Stop order: 79.574 , TP: About 15 pips from the sell stop order and SL 70.614.
New come out and my order got triggered and hit TP, but the result was this:
Sell order: 79.574, TP: 79.64 (which is 7 pips above the sell order which is impossible by MT4 and would give invalid SL TP) and SL 79.830 !!
As you can see in the pics, i use straddle strategy, so you can see another stop order opposite of the triggered orders.
This is the TP they wanted not mine, considering they even changed my SL !
New case:
2012.08.03
Buy stop: 78.58, SL: 78.53 and TP: 78.69
Order got triggered and my TP was hit, but again the result was changed !!! as below:
Buy order: 78.58 , SL: 78.33 !!! and TP: 78.49 !!! which TP is again unbelievable as it is below the open price of a buy order which is impossible on MT4 and would give invalid SL/TP .
Even if it was a gap !!! which changed my TP !! why it would also change my SL ?!!
Workstation picture of both orders details are attached:
View attachment workstation picture of orders details.zip
First case 2012.07.06.
Sell Stop order: 79.574 , TP: About 15 pips from the sell stop order and SL 70.614.
New come out and my order got triggered and hit TP, but the result was this:
Sell order: 79.574, TP: 79.64 (which is 7 pips above the sell order which is impossible by MT4 and would give invalid SL TP) and SL 79.830 !!
As you can see in the pics, i use straddle strategy, so you can see another stop order opposite of the triggered orders.
This is the TP they wanted not mine, considering they even changed my SL !
New case:
2012.08.03
Buy stop: 78.58, SL: 78.53 and TP: 78.69
Order got triggered and my TP was hit, but again the result was changed !!! as below:
Buy order: 78.58 , SL: 78.33 !!! and TP: 78.49 !!! which TP is again unbelievable as it is below the open price of a buy order which is impossible on MT4 and would give invalid SL/TP .
Even if it was a gap !!! which changed my TP !! why it would also change my SL ?!!
Workstation picture of both orders details are attached:
View attachment workstation picture of orders details.zip