exness stop out again

[maxbox75]

[langtitle=es]exness de nuevo stop out[/langtitle]

Hola

Me han cerrado una cuenta en 2 segundos me dicen que el spread aumento en un determinado tiempo
lo cual me cuesta aceptarlo poque el spread habia aumentado durante la noche a 2.7 y no hubo problemas
aguanto hasta el dia siguiente donde yo pensaba cerrar todas las ventas cuando se fuera a favor de las compras
tengo un indicador que mustra el spread y estaba a 1.6 y cuando se empezo a ir a favor de las compras en 2 segundos
se cerraron todas las ordenes quedando la cuenta en 0. Ahora como puedo yo confirmar que el spread estaba a 1.6 en ese momento ni siquiera ellos dicen saber. He encontrado este otro post en este forum https://www.forexpeacearmy.com/fore...ond-time-exness-cheated-me-please-help-3.html 05-24-2013, 12:19 AM donde responde un representante de exness de cuanto era el spread en ese momento y cuando yo pregunto dicen que ellos no tienen esa informacion
No puedo aceptar lo que me dicen yaque si la cuenta no se cerro cuando el spread estaba en 2.7 porque se cerraria entonces cuando estaba en 1.6?


Alguien de exness horonable que de alguna respuesta sincera o corrigiera lo equivocado?



Max

 

[maxbox75]

Hello

Closed an account within 2 seconds he say :
We've studied your situation and found out that the hedge was not full, margin used was 4 usd at the moment of stop out.

It makes huge difference because margin for the fully hedged positions is 0 and they cannot be stopped out no matter what the market conditions are.

And if positions are not fully hedged, margin used is not 0, which means you have your margin level and equity checked upon every tick.

Dealing with dynamic spread makes floating result for your positions to change every time the spread is changed.

Let me explain the mechanism of this. Buy positions results depend on bid price and sell positions results denpend on ask price.

When spread becomes wider, one direction positions suffer losses while opposite direction positions do not provide adequate profit growth.

That is why floating result for the partly locked positions always decrease on the spread widening. May i remind you that if equity on the account reaches 0, all the opened positions are closed.

Usually spread are widened for the very short period of time, during major news issue, on market openings.

In this case, it was around 06:58, time of news issue regarding EUR, with significant prices moves and wide spread.

Relative large volume of opened order made every spread widening was dangerous.

You may see the main parameters of your account at the moment of stop out - margin level/balance/used margin in the 'Comment' field in the history tab of the MT.

Also you may compare our prices and spreads at any major European broker.

Stop out was executed without any kind of errors in full accordance to the Clients Agreement, therefore no orders results review is needed.

If you have any questions left about this situation, we will be glad to help you.



The spread had increased overnight at 2.7 and there were no problems
stand until the next day .
I have an indicator above shows the spread and was 1.6 even when the news relased and in 2 seconds
closed all orders leaving the account to 0.

The issue is my account hold all the nigth when the spread was 2.7 and stop out and closed all orders when the spread was 1.6 on the news . Before the news time the spread was 0.8 and increase
when the news relased to 1.6.

I have ask on the support
the spread at this time when my account closed and not have any answer but on this forum forexpeacearmy there are 2 person from exness answer Pavel Kulakov — EXNESS Support | 18:13 | Today
At the moment of stop out all the spreads were lower than 10 points.

EURGBPY currency pair was 13.2 points at that day
Alexander Kovalchuk

Why she say We do not have another information


Our company representative will be with you in a moment.

21:41 Evgenia Dakhno has joined the chat.

Evgenia Dakhno | 21:41
Hello, my name is Evgenia Dakhno. Thank you for contacting EXNESS. How may I assist you?

max pena | 21:41
Hello, can you tell me what is the maximun spread on eurusd?

Evgenia Dakhno | 21:42
We do not have such information , we can give information only about average spread

max pena | 21:43
what is the average spread?

Evgenia Dakhno | 21:43
You can find this information in website https://www.exness.com/forex/specifications

max pena | 21:44
you can check the spread that existed in a specific time?

Evgenia Dakhno | 21:45
You can find exact spread in MT4

max pena | 21:46
where?

Evgenia Dakhno | 21:47
Just open a chart and will see current price, or open Market watch window

max pena | 21:49
i mean if i need to know the spread from yesterday in a specific time

Evgenia Dakhno | 21:53
What do you mean ? Please, explain

max pena | 21:56
for example : yesterday at 5pm as was the spread on eurusd?

Evgenia Dakhno | 21:58
You can look at the MT4, click F2 , chose pair and chose time frame, can see prices

max pena | 22:01
is only open high low and close

Evgenia Dakhno | 22:01
We do not have another information




Someone EXNESS that a more serious response to check the spread when my account was closed?

I know the spread was 1.6 if my account hold when the spread was 2.7 why stop out at 1.6?


Max

 

[Pharaoh]

13.2 during news is a bit high, but this can depend on how big a surprise the news is.

Why would you leverage yourself so high that a 13.2 pip spread would wipe you out?

 

[maxbox75]

Hi

Thanks for reply , I had thought close all sell orders but failed in two seconds.

The most important is the spread , this cant closed my orders when the spread was 1.6 because when the spread was 2.7 on the night my account hold without problem , I think it was a delay of the server or something maybe the sell orders reacted first than buy orders and decrease my margin ,so i think this is the reason that my account was covered not.

On Mt4 terminal : total balance 1200 usd equity 164 free margin 4.100 %

Before the news time the spread was 0.8 and increase to max 1.6.

 

[Master Yoda]

Exness has a representative here in FPA
Contact him to join this read

 

[maxbox75]

I think there are
a server delay i mean maybe the sell orders reacted first than buy orders and decrease my margin ,so i think this is the reason that my account was covered not.

Can someone understand better i cant understand .I dont know if this is correct !
If the sell orders reacted first than buy orders can give more spread if I calculate the difference between these order closing prices.


Today i have this answer :



Dear Client!

Most important thing in this case is execution prices.

Spread is just some characteristic of such execution prices.

You may easily estimate spread at the moment of stop out by your trading history.

Exact spread value at the moment of first order closing was 7.7 points.
reply
max pena (95072) — Your message | 11:47 | Today

>> Pavel Kulakov

Please sir can you explain me more how i can estimate spread in this case i want to understand fully

78047215 2013.07.23 19:44 buy 0.10 eurusdm 1.32229 0.00000 0.00000 2013.07.24 06:58 1.32120 0.00 0.00 0.11 -10.90
so: -72.6%/-26.9/37.1

reply
Pavel Kulakov — EXNESS Support | 12:00 | Today

You should take closing price from a buy order and from a sell order that were closed consecutively.

In our example it is orders #77982681 and #78042630.

Difference between these order closing prices will show us spread value at the moment.



78048943 2013.07.23 20:10 sell 0.10 eurusdm 1.32256 0.00000 0.00000 2013.07.24 06:58 1.32189 0.00 0.00 -0.25 6.70
so: -89.5%/-29.6/33.1
78047215 2013.07.23 19:44 buy 0.10 eurusdm 1.32229 0.00000 0.00000 2013.07.24 06:58 1.32120 0.00 0.00 0.11 -10.90
so: -72.6%/-26.9/37.1
78046813 2013.07.23 19:38 sell 0.10 eurusdm 1.32239 0.00000 0.00000 2013.07.24 06:58 1.32189 0.00 0.00 -0.25 5.00
so: -74.6%/-29.6/39.7
78046435 2013.07.23 19:32 sell 0.10 eurusdm 1.32271 0.00000 0.00000 2013.07.24 06:58 1.32189 0.00 0.00 -0.25 8.20
so: -111.9%/-29.6/26.5
78045810 2013.07.23 19:19 buy 0.10 eurusdm 1.32282 0.00000 0.00000 2013.07.24 06:58 1.32120 0.00 0.00 0.11 -16.20
so: -112.8%/-26.9/23.8
78045736 2013.07.23 19:19 buy 0.10 eurusdm 1.32284 0.00000 0.00000 2013.07.24 06:58 1.32120 0.00 0.00 0.11 -16.40
so: -156.2%/-26.9/17.2
78045641 2013.07.23 19:19 buy 0.10 eurusdm 1.32280 0.00000 0.00000 2013.07.24 06:58 1.32120 0.00 0.00 0.11 -16.00
so: -88.3%/-26.9/30.5
78043671 2013.07.23 18:58 sell 0.10 eurusdm 1.32332 0.00000 0.00000 2013.07.24 06:58 1.32201 0.00 0.00 -0.25 13.10
so: -465.5%/-30.8/6.6
78042968 2013.07.23 18:55 sell 0.10 eurusdm 1.32304 0.00000 0.00000 2013.07.24 06:58 1.32189 0.00 0.00 -0.25 11.50
so: -149.1%/-29.6/19.8
78042770 2013.07.23 18:53 sell 0.10 eurusdm 1.32309 0.00000 0.00000 2013.07.24 06:58 1.32189 0.00 0.00 -0.25 12.00
so: -223.7%/-29.6/13.2
78042630 2013.07.23 15:10 buy 1.80 eurusdm 1.32230 0.00000 0.00000 2013.07.24 06:58 1.32078 0.00 0.00 1.93 -273.60
so: -36.6%/-20.4/55.5
78038302 2013.07.23 18:10 buy 0.10 eurusdm 1.32163 0.00000 0.00000 2013.07.24 06:58 1.32141 0.00 0.00 0.11 -2.20
so: -89.5%/-29.6/33.1
78036676 2013.07.23 17:48 buy 0.39 eurusdm 1.32212 0.00000 0.00000 2013.07.24 06:58 1.32120 0.00 0.00 0.42 -35.88
so: -156.2%/-26.9/17.2
78024509 2013.07.23 16:01 sell 0.39 eurusdm 1.32109 0.00000 0.00000 2013.07.24 06:58 1.32181 0.00 0.00 -0.98 -28.08
so: -62.6%/-26.9/43.0
78008349 2013.07.23 14:42 sell 0.10 eurusdm 1.32107 0.00000 0.00000 2013.07.24 06:58 1.32181 0.00 0.00 -0.25 -7.40
so: -61.6%/-26.9/43.7
77879341 2013.07.22 19:00 sell 0.82 eurusdm 1.31853 0.00000 0.00000 2013.07.24 06:58 1.32181 0.00 0.00 -4.10 -268.96
so: -37.7%/-26.9/71.4
77982681 2013.07.23 12:17 sell 0.78 eurusdm 1.31742 0.00000 0.00000 2013.07.24 06:58 1.32154 0.00 0.00 -1.95 -321.36
so: -387.4%/-15.5/4.0[/lang]

 

[maxbox75]

Exness has a representative here in FPA
Contact him to join this read

Hi

I cant find where i can contact him

 

[maxbox75]

Pavel Kulakov

I think there are
a server delay or something maybe the sell orders reacted first than buy orders and decrease my margin ,so i think this is the reason that my account was covered not.

If the sell orders reacted first than buy order get more spread if I calculate the difference between these order closing prices.
reply
Pavel Kulakov — EXNESS Support | 13:12 | Today

Upon stop out on an account, orders are closed in certain sequence.

This aspect is strictly determined.

First order to be closed is the order with most losses.

After it is closed, account parameters are recalculated.

In case if stop out state still exists, procedure is repeated until an account leaves stop out state.
reply
max pena () — Your message | 15:41 | Today

>> Pavel Kulakov

Sir if you say that the first order that has most losses is what closes first could not have happened that the sell order of with most losses has closed after 25.4 pips up and buy order with fewer losses is closed after 17.8 pips up.That is the reason my account stop out the sell orders hold and increase most loss than buy orders.
In that case there must be a mistake and I would ask a refund of money.

see attached file please

 

[Master Yoda]

Hi

I cant find where i can contact him

There you go:

View Profile: Exness - Forex Peace Army Forum

 

[maxbox75]

last update
avel Kulakov — EXNESS Support | 17:04 | Today

You have all the information necessary, refer to your trading history.

In your case you had negative equity - you've lost more money than you had.

Nothing could change the situation, stop out was imminent.
reply
max pena (95072) — Your message | 17:15 | Today

>> Pavel Kulakov

there are inminent if i lost more money than i had only if the sell order with
most losses not close first after the buy order there are your own words does not want to recognize.
reply