This case has all the hallmarks of the typical Options scam. Firstly it should be pointed out to all readers that any bonus added to an account by a broker is not actually real money, it is just a number added to your account. Secondly. the money you place into your account is usually transferred to the brokers own account within a few minuets of them receiving it from you. Thirdly, most customers never get their money back even if their account shows a profit. It is an established procedure by scamming so-called brokers to claim money has been transferred back to your account, following a withdrawal request, without actually providing any proof the transaction took place, continually delaying any action on the request or claiming the account violated their trading rules and so the account is forfeit (you loose everything). The FPA site is full of such complaints.
This broker claimed to have made the transfer but provided no confirmation. When challenged with exposure on the FPA site they agree to transfer the full value of the account, provided the customer removes the slur on their name. Now, does this sound like an honest and professional outfit? Why would they transfer the money twice? Why was there no explanation why the first transfer request did not take place although they claimed it did? They have made no representation here in this post to challenge or explain anything, a professional and honest broker would have jumped at the chance. This case is yet another example of scam, scam and more scam. Guilty!