I lost $11620 (order id: 580911) in single trade with spike, similarly i made profit of -7 845.10 from trades with spikes but you removed that profit.
According to other ECN brokers if trade is opened and closed then trades can't be removed nor profit or loss can be removed.
For reference I am also quoting chat with one of operators of onetrade.com.
hassan khan 05:05:20 pm
i am asking about limit order got executed wtih spike and closed with profit or loss, so do cancel any of these trades after
trades are closed on profit or loss
Support Team - M 05:06:29 pm
So you are asking about the positions that got executed, as they are closed positions correct?
hassan khan 05:06:49 pm
yes
Support Team - M 05:07:37 pm
since that they are closed positions this means they can not be cancelled
because they are already closed position
Can I help you with anything else?
hassan khan 05:12:47 pm
please tell me do you keep record of chat history with your clients
for any reference in future
Support Team - M 05:13:10 pm
yes we do
hassan khan 05:13:18 pm
ok thanks
Support Team - M 05:13:31 pm
You're welcome.
Can I help you with anything else?
Duration: 1h 2m 40s
Chat started on: http://www.onetrade.com/
Visitor geolocation: , Ukraine / 93.-------.159
Chat group: OneTrade
According to other ECN brokers if trade is opened and closed then trades can't be removed nor profit or loss can be removed.
For reference I am also quoting chat with one of operators of onetrade.com.
hassan khan 05:05:20 pm
i am asking about limit order got executed wtih spike and closed with profit or loss, so do cancel any of these trades after
trades are closed on profit or loss
Support Team - M 05:06:29 pm
So you are asking about the positions that got executed, as they are closed positions correct?
hassan khan 05:06:49 pm
yes
Support Team - M 05:07:37 pm
since that they are closed positions this means they can not be cancelled
because they are already closed position
Can I help you with anything else?
hassan khan 05:12:47 pm
please tell me do you keep record of chat history with your clients
for any reference in future
Support Team - M 05:13:10 pm
yes we do
hassan khan 05:13:18 pm
ok thanks
Support Team - M 05:13:31 pm
You're welcome.
Can I help you with anything else?
Duration: 1h 2m 40s
Chat started on: http://www.onetrade.com/
Visitor geolocation: , Ukraine / 93.-------.159
Chat group: OneTrade