Problem I HAVE NOT BEEN ABLE TO ACCESS MY MONEY FROM EXNESS SINCE 29 JULY, AND I URGENTLY NEED HELP.

[Muhdsy]

Hi @Muhdsy,

We’d like to clarify the timeline and next steps for your withdrawal cases.

When you contacted us by email on 14 September, our team responded the same day and advised you to submit separate payment cases for the two affected withdrawals. The same next steps were shared here, and we’re now waiting for the cases to be submitted so the investigation can proceed.

These cases are required so that each transaction can be reviewed individually by the relevant payment team. Once the cases are opened, we will continue to follow up on the cases progress closely and keep you updated on any progress until the matter is resolved.

Thank you.

Hello,

I did what you asked immediately. Here are the case ID’s: PMT0001951329 and PMT0001951364. Please can we sort this out today

The first one is the one I am still waiting on. The second was the one that took the over a month for it to only be refunded back.

I replied as soon as I got the bank statements and also uploaded it per your instructions and also sent you an email on the same day. I also sent live chat a message again and sent you numerous private messages here.

 

[Muhdsy]

Hello,

I did what you asked immediately. Here are the case ID’s: PMT0001951329 and PMT0001951364. Please can we sort this out today

The first one is the one I am still waiting on. The second was the one that took the over a month for it to only be refunded back.

I replied as soon as I got the bank statements and also uploaded it per your instructions and also sent you an email on the same day. I also sent live chat a message again and sent you numerous private messages here.

@ExnessOfficial

 

[Muhdsy]

These was what I got since yesterday @ExnessOfficial @FxMaster

 

[Muhdsy]

These was what I got since yesterday @ExnessOfficial @FxMaster

@ExnessOfficial has replied with the following update for anyone following this case. They have said that Case PMT0001951364 is currently under review by their third-party payment provider and that the expected resolution time is 2 days.


@ExnessOfficial , could you please ensure this is resolved within the stated 2 days as I am a bit traumatised by the live chat giving me false hope telling that it would be resolve by end of day each day for weeks. I have already been waiting far too long and urgently need access to my funds.


Could you also confirm whether resolving this issue will allow my other withdrawals to be processed more quickly? I need to make urgent payments by 21st September, so I need confidence that I will be able to withdraw the rest of my funds without another prolonged delay.

Thank you as usual to @FxMaster as I wait