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Problem Moneta has the worst spread and execution

I am having an issue with a company

andrew21

Recruit
Messages
3
MONETA HAS THE WORST SPREAD - EXECUTION
THEY ARE CLAIMING FOR THE TRADING DEPARTMENT AS UNCONTACTABLE
NO EVIDENCE, NO LOGS, NO FACTS
THEY JUST SCAM MY ACCOUNT
CLAIMING FOR TOB WHILE THEY HAVE NO MARKET DEPTH
SCAM SCAM SCAM



Trading account 4000412
The order id`s 14074664 , 14074679 , 14074683 , 14174694 were slipped on the closing price and the trade id 14074768 was slipped on the opening.

All the trades were executed at 00:02

The 4 positions were requested to close at 1.26987 and you have executed me at 1.27303 which lead my trades to close with loss of:

14074664 , 0.01 lot -1.78 EUR loss
14074679, 1 lot -178.16 EUR loss
14074683, 1 lot -178.16 EUR loss
14174694, 1 lot -178.16 EUR loss

Total loss of -536.26 while my real profit was 12.5 pips for 3.01 lots = 351 EUR
For the 4 trades I am requesting a reimbursement of 887 EUR

and for the trade id 14074768 which my request was to open at 1.26787 and you have executed my trade at 1.26339 you should reimburse me 32.5 pips which lead to 417 EUR

Total reimbursement of 1304 EUR.


Please note that the above request was done after a full investigation of the available prices Moneta was streaming to the client terminal.

Kindly note that below you can find the ticks Moneta was streaming during that time.

2021.10.18 00:00:02,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:02,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:03,GBPCHF+,1,1.26994,1.27194
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:03,GBPCHF+,1,1.27,1.272
2021.10.18 00:00:03,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:00:03,GBPCHF+,1,1.27115,1.27315
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26992,1.27192
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.26984,1.27184
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.27006,1.27206
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26962,1.27162
2021.10.18 00:00:04,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:04,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:00:37,GBPCHF+,1,1.27137,1.27337
2021.10.18 00:01:00,GBPCHF+,1,1.27112,1.27312
2021.10.18 00:02:35,GBPCHF+,1,1.26787,1.26987
2021.10.18 00:03:13,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:03:14,GBPCHF+,1,1.26906,1.27106
2021.10.18 00:03:14,GBPCHF+,1,1.26943,1.27143
2021.10.18 00:03:14,GBPCHF+,1,1.26929,1.27129
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:03:15,GBPCHF+,1,1.26922,1.27122
2021.10.18 00:03:15,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:03:45,GBPCHF+,1,1.27097,1.27297
2021.10.18 00:04:35,GBPCHF+,1,1.27039,1.27239
2021.10.18 00:04:42,GBPCHF+,1,1.27049,1.27249
2021.10.18 00:05:00,GBPCHF+,1,1.27038,1.27238
2021.10.18 00:05:04,GBPCHF+,1,1.27048,1.27248
2021.10.18 00:05:07,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:05:20,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:05:25,GBPCHF+,1,1.27015,1.27215
2021.10.18 00:05:56,GBPCHF+,1,1.26926,1.27126



Below is a screenshot showing the BID price at 00:02 which was for OHLC 1 tick at 1.26787


Please note that the number
1 is the tick.
The 1* is the entry price (order 14074768 ) which should be at 1.26787 and not at 1.26339 and
The 2 is the exit price of the orders 14074664 , 14074679 , 14074683 , 14174694 which should be based on the above ticks at 1.26987
 

Attachments

  • TradingAccount-4000412.docx
    105.1 KB · Views: 11
  • TradingAccount-4000412_reasses.docx
    12.3 KB · Views: 7
MONETA HAS THE WORST SPREAD - EXECUTION
THEY ARE CLAIMING FOR THE TRADING DEPARTMENT AS UNCONTACTABLE
NO EVIDENCE, NO LOGS, NO FACTS
THEY JUST SCAM MY ACCOUNT
CLAIMING FOR TOB WHILE THEY HAVE NO MARKET DEPTH
SCAM SCAM SCAM



Trading account 4000412
The order id`s 14074664 , 14074679 , 14074683 , 14174694 were slipped on the closing price and the trade id 14074768 was slipped on the opening.

All the trades were executed at 00:02

The 4 positions were requested to close at 1.26987 and you have executed me at 1.27303 which lead my trades to close with loss of:

14074664 , 0.01 lot -1.78 EUR loss
14074679, 1 lot -178.16 EUR loss
14074683, 1 lot -178.16 EUR loss
14174694, 1 lot -178.16 EUR loss

Total loss of -536.26 while my real profit was 12.5 pips for 3.01 lots = 351 EUR
For the 4 trades I am requesting a reimbursement of 887 EUR

and for the trade id 14074768 which my request was to open at 1.26787 and you have executed my trade at 1.26339 you should reimburse me 32.5 pips which lead to 417 EUR

Total reimbursement of 1304 EUR.


Please note that the above request was done after a full investigation of the available prices Moneta was streaming to the client terminal.

Kindly note that below you can find the ticks Moneta was streaming during that time.

2021.10.18 00:00:02,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:02,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:03,GBPCHF+,1,1.26994,1.27194
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:03,GBPCHF+,1,1.27,1.272
2021.10.18 00:00:03,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:00:03,GBPCHF+,1,1.27115,1.27315
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26992,1.27192
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.26984,1.27184
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.27006,1.27206
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26962,1.27162
2021.10.18 00:00:04,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:04,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:00:37,GBPCHF+,1,1.27137,1.27337
2021.10.18 00:01:00,GBPCHF+,1,1.27112,1.27312
2021.10.18 00:02:35,GBPCHF+,1,1.26787,1.26987
2021.10.18 00:03:13,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:03:14,GBPCHF+,1,1.26906,1.27106
2021.10.18 00:03:14,GBPCHF+,1,1.26943,1.27143
2021.10.18 00:03:14,GBPCHF+,1,1.26929,1.27129
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:03:15,GBPCHF+,1,1.26922,1.27122
2021.10.18 00:03:15,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:03:45,GBPCHF+,1,1.27097,1.27297
2021.10.18 00:04:35,GBPCHF+,1,1.27039,1.27239
2021.10.18 00:04:42,GBPCHF+,1,1.27049,1.27249
2021.10.18 00:05:00,GBPCHF+,1,1.27038,1.27238
2021.10.18 00:05:04,GBPCHF+,1,1.27048,1.27248
2021.10.18 00:05:07,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:05:20,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:05:25,GBPCHF+,1,1.27015,1.27215
2021.10.18 00:05:56,GBPCHF+,1,1.26926,1.27126



Below is a screenshot showing the BID price at 00:02 which was for OHLC 1 tick at 1.26787


Please note that the number
1 is the tick.
The 1* is the entry price (order 14074768 ) which should be at 1.26787 and not at 1.26339 and
The 2 is the exit price of the orders 14074664 , 14074679 , 14074683 , 14174694 which should be based on the above ticks at 1.26987
Did you get the reply from broker yet?
 
Did you get the reply from broker yet?
The Broker respond with the excuse of illiquid market.
I have requested multiple times to show me the logs on how they ended up on those executed prices, but they never give any fact.
 
The Broker respond with the excuse of illiquid market.
I have requested multiple times to show me the logs on how they ended up on those executed prices, but they never give any fact.
Can you share the website address, please?
 
Yes sure the website is monetamarkets.com

Terrible experience either on the orders execution and on the way they Scam and handle the investigation on my request.

I really did not understand how they end up executing my trades on those prices.
I am recording all the ticks received and no such prices can be ever found!

Let me know if there is any way I could retrieve the losses of that terrible execution.
 
Yes sure the website is monetamarkets.com

Terrible experience either on the orders execution and on the way they Scam and handle the investigation on my request.

I really did not understand how they end up executing my trades on those prices.
I am recording all the ticks received and no such prices can be ever found!

Let me know if there is any way I could retrieve the losses of that terrible execution.
Let's start with adding your story as a review here https://www.forexpeacearmy.com/forex-reviews/18211/monetamarkets-forex-brokers and then follow the below suggestions.

First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread " Tutorial: How to Invite a company to your thread. " Will help you to find out.

Note 1: The invitation button will be enabled when your first post reaches 4 days old.
Note: 2 You need to make a second post in this thread to enable the official invitation option.
Note 3: Make sure to share your account number (Only account number). Many time this help companies to find out you are genuine or not.
Note 4: Make sure to follow the suggestions correctly, when you do it correctly you will get the below message in your thread automatically.

OP Screen shot.jpg
 
MONETA HAS THE WORST SPREAD - EXECUTION
THEY ARE CLAIMING FOR THE TRADING DEPARTMENT AS UNCONTACTABLE
NO EVIDENCE, NO LOGS, NO FACTS
THEY JUST SCAM MY ACCOUNT
CLAIMING FOR TOB WHILE THEY HAVE NO MARKET DEPTH
SCAM SCAM SCAM



Trading account 4000412
The order id`s 14074664 , 14074679 , 14074683 , 14174694 were slipped on the closing price and the trade id 14074768 was slipped on the opening.

All the trades were executed at 00:02

The 4 positions were requested to close at 1.26987 and you have executed me at 1.27303 which lead my trades to close with loss of:

14074664 , 0.01 lot -1.78 EUR loss
14074679, 1 lot -178.16 EUR loss
14074683, 1 lot -178.16 EUR loss
14174694, 1 lot -178.16 EUR loss

Total loss of -536.26 while my real profit was 12.5 pips for 3.01 lots = 351 EUR
For the 4 trades I am requesting a reimbursement of 887 EUR

and for the trade id 14074768 which my request was to open at 1.26787 and you have executed my trade at 1.26339 you should reimburse me 32.5 pips which lead to 417 EUR

Total reimbursement of 1304 EUR.


Please note that the above request was done after a full investigation of the available prices Moneta was streaming to the client terminal.

Kindly note that below you can find the ticks Moneta was streaming during that time.

2021.10.18 00:00:02,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:02,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:03,GBPCHF+,1,1.26994,1.27194
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:03,GBPCHF+,1,1.27,1.272
2021.10.18 00:00:03,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:00:03,GBPCHF+,1,1.27115,1.27315
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26992,1.27192
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.26984,1.27184
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.27006,1.27206
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26962,1.27162
2021.10.18 00:00:04,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:04,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:00:37,GBPCHF+,1,1.27137,1.27337
2021.10.18 00:01:00,GBPCHF+,1,1.27112,1.27312
2021.10.18 00:02:35,GBPCHF+,1,1.26787,1.26987
2021.10.18 00:03:13,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:03:14,GBPCHF+,1,1.26906,1.27106
2021.10.18 00:03:14,GBPCHF+,1,1.26943,1.27143
2021.10.18 00:03:14,GBPCHF+,1,1.26929,1.27129
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:03:15,GBPCHF+,1,1.26922,1.27122
2021.10.18 00:03:15,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:03:45,GBPCHF+,1,1.27097,1.27297
2021.10.18 00:04:35,GBPCHF+,1,1.27039,1.27239
2021.10.18 00:04:42,GBPCHF+,1,1.27049,1.27249
2021.10.18 00:05:00,GBPCHF+,1,1.27038,1.27238
2021.10.18 00:05:04,GBPCHF+,1,1.27048,1.27248
2021.10.18 00:05:07,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:05:20,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:05:25,GBPCHF+,1,1.27015,1.27215
2021.10.18 00:05:56,GBPCHF+,1,1.26926,1.27126



Below is a screenshot showing the BID price at 00:02 which was for OHLC 1 tick at 1.26787


Please note that the number
1 is the tick.
The 1* is the entry price (order 14074768 ) which should be at 1.26787 and not at 1.26339 and
The 2 is the exit price of the orders 14074664 , 14074679 , 14074683 , 14174694 which should be based on the above ticks at 1.26987
I also had a similar issue and have posted my reviews here but it is still not being posted here.
 
Yes sure the website is monetamarkets.com

Terrible experience either on the orders execution and on the way they Scam and handle the investigation on my request.

I really did not understand how they end up executing my trades on those prices.
I am recording all the ticks received and no such prices can be ever found!

Let me know if there is any way I could retrieve the losses of that terrible execution.
I also had a similar issue and have posted my reviews here but it is still not being posted here. Orders never get executed at limit price and also at Market exercution level price is different. It is either points up or down than the limit price and market execution price causing loss to traders.
 
I also had a similar issue and have posted my reviews here but it is still not being posted here.
If you are having a severe problem with a company, you should open your own thread in Financial Company Comparisons and Discussions
and give details (make sure to choose "prefix" as a problem).

Why your own thread?

1. If the person who started this thread has their issue resolved, it will be marked as resolved.

2. Your thread can have a link from your review. This makes your issue more visible.

3. Issues can be different. Having your own thread makes getting advice specific to resolving your issue easier.
 
If you are having a severe problem with a company, you should open your own thread in Financial Company Comparisons and Discussions
and give details (make sure to choose "prefix" as a problem).

Why your own thread?

1. If the person who started this thread has their issue resolved, it will be marked as resolved.

2. Your thread can have a link from your review. This makes your issue more visible.

3. Issues can be different. Having your own thread makes getting advice specific to resolving your issue easier.
Hello I submitted my review already on a separate basis but it is still not posted. So no clue how my review can be seen. When I submitted I got the message that it is under review but then never received an email from this website that my review has been posted here.

FPA Review Moderation Team Note: You submitted your review today. Just after you submitted it, this popped up on your screen...

1676591496231.jpeg


Clicking the X in the upper corner to close the popup would have let you see this on the body of the review page...

ReviewSubmitted2.jpg
 
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