andrew21
Recruit
- Messages
- 3
MONETA HAS THE WORST SPREAD - EXECUTION
THEY ARE CLAIMING FOR THE TRADING DEPARTMENT AS UNCONTACTABLE
NO EVIDENCE, NO LOGS, NO FACTS
THEY JUST SCAM MY ACCOUNT
CLAIMING FOR TOB WHILE THEY HAVE NO MARKET DEPTH
SCAM SCAM SCAM
Trading account 4000412
The order id`s 14074664 , 14074679 , 14074683 , 14174694 were slipped on the closing price and the trade id 14074768 was slipped on the opening.
All the trades were executed at 00:02
The 4 positions were requested to close at 1.26987 and you have executed me at 1.27303 which lead my trades to close with loss of:
14074664 , 0.01 lot -1.78 EUR loss
14074679, 1 lot -178.16 EUR loss
14074683, 1 lot -178.16 EUR loss
14174694, 1 lot -178.16 EUR loss
Total loss of -536.26 while my real profit was 12.5 pips for 3.01 lots = 351 EUR
For the 4 trades I am requesting a reimbursement of 887 EUR
and for the trade id 14074768 which my request was to open at 1.26787 and you have executed my trade at 1.26339 you should reimburse me 32.5 pips which lead to 417 EUR
Total reimbursement of 1304 EUR.
Please note that the above request was done after a full investigation of the available prices Moneta was streaming to the client terminal.
Kindly note that below you can find the ticks Moneta was streaming during that time.
2021.10.18 00:00:02,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:02,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:03,GBPCHF+,1,1.26994,1.27194
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:03,GBPCHF+,1,1.27,1.272
2021.10.18 00:00:03,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:00:03,GBPCHF+,1,1.27115,1.27315
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26992,1.27192
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.26984,1.27184
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.27006,1.27206
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26962,1.27162
2021.10.18 00:00:04,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:04,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:00:37,GBPCHF+,1,1.27137,1.27337
2021.10.18 00:01:00,GBPCHF+,1,1.27112,1.27312
2021.10.18 00:02:35,GBPCHF+,1,1.26787,1.26987
2021.10.18 00:03:13,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:03:14,GBPCHF+,1,1.26906,1.27106
2021.10.18 00:03:14,GBPCHF+,1,1.26943,1.27143
2021.10.18 00:03:14,GBPCHF+,1,1.26929,1.27129
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:03:15,GBPCHF+,1,1.26922,1.27122
2021.10.18 00:03:15,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:03:45,GBPCHF+,1,1.27097,1.27297
2021.10.18 00:04:35,GBPCHF+,1,1.27039,1.27239
2021.10.18 00:04:42,GBPCHF+,1,1.27049,1.27249
2021.10.18 00:05:00,GBPCHF+,1,1.27038,1.27238
2021.10.18 00:05:04,GBPCHF+,1,1.27048,1.27248
2021.10.18 00:05:07,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:05:20,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:05:25,GBPCHF+,1,1.27015,1.27215
2021.10.18 00:05:56,GBPCHF+,1,1.26926,1.27126
Below is a screenshot showing the BID price at 00:02 which was for OHLC 1 tick at 1.26787
Please note that the number
1 is the tick.
The 1* is the entry price (order 14074768 ) which should be at 1.26787 and not at 1.26339 and
The 2 is the exit price of the orders 14074664 , 14074679 , 14074683 , 14174694 which should be based on the above ticks at 1.26987
THEY ARE CLAIMING FOR THE TRADING DEPARTMENT AS UNCONTACTABLE
NO EVIDENCE, NO LOGS, NO FACTS
THEY JUST SCAM MY ACCOUNT
CLAIMING FOR TOB WHILE THEY HAVE NO MARKET DEPTH
SCAM SCAM SCAM
Trading account 4000412
The order id`s 14074664 , 14074679 , 14074683 , 14174694 were slipped on the closing price and the trade id 14074768 was slipped on the opening.
All the trades were executed at 00:02
The 4 positions were requested to close at 1.26987 and you have executed me at 1.27303 which lead my trades to close with loss of:
14074664 , 0.01 lot -1.78 EUR loss
14074679, 1 lot -178.16 EUR loss
14074683, 1 lot -178.16 EUR loss
14174694, 1 lot -178.16 EUR loss
Total loss of -536.26 while my real profit was 12.5 pips for 3.01 lots = 351 EUR
For the 4 trades I am requesting a reimbursement of 887 EUR
and for the trade id 14074768 which my request was to open at 1.26787 and you have executed my trade at 1.26339 you should reimburse me 32.5 pips which lead to 417 EUR
Total reimbursement of 1304 EUR.
Please note that the above request was done after a full investigation of the available prices Moneta was streaming to the client terminal.
Kindly note that below you can find the ticks Moneta was streaming during that time.
2021.10.18 00:00:02,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:02,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:03,GBPCHF+,1,1.26994,1.27194
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:03,GBPCHF+,1,1.27,1.272
2021.10.18 00:00:03,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:00:03,GBPCHF+,1,1.27115,1.27315
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:03,GBPCHF+,1,1.26992,1.27192
2021.10.18 00:00:03,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:03,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.26984,1.27184
2021.10.18 00:00:04,GBPCHF+,1,1.26974,1.27174
2021.10.18 00:00:04,GBPCHF+,1,1.27006,1.27206
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.26962,1.27162
2021.10.18 00:00:04,GBPCHF+,1,1.26973,1.27173
2021.10.18 00:00:04,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:00:04,GBPCHF+,1,1.27081,1.27281
2021.10.18 00:00:04,GBPCHF+,1,1.27029,1.27229
2021.10.18 00:00:04,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:00:37,GBPCHF+,1,1.27137,1.27337
2021.10.18 00:01:00,GBPCHF+,1,1.27112,1.27312
2021.10.18 00:02:35,GBPCHF+,1,1.26787,1.26987
2021.10.18 00:03:13,GBPCHF+,1,1.26963,1.27163
2021.10.18 00:03:14,GBPCHF+,1,1.26906,1.27106
2021.10.18 00:03:14,GBPCHF+,1,1.26943,1.27143
2021.10.18 00:03:14,GBPCHF+,1,1.26929,1.27129
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26926,1.27126
2021.10.18 00:03:14,GBPCHF+,1,1.26957,1.27157
2021.10.18 00:03:15,GBPCHF+,1,1.26922,1.27122
2021.10.18 00:03:15,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:03:45,GBPCHF+,1,1.27097,1.27297
2021.10.18 00:04:35,GBPCHF+,1,1.27039,1.27239
2021.10.18 00:04:42,GBPCHF+,1,1.27049,1.27249
2021.10.18 00:05:00,GBPCHF+,1,1.27038,1.27238
2021.10.18 00:05:04,GBPCHF+,1,1.27048,1.27248
2021.10.18 00:05:07,GBPCHF+,1,1.27008,1.27208
2021.10.18 00:05:20,GBPCHF+,1,1.27009,1.27209
2021.10.18 00:05:25,GBPCHF+,1,1.27015,1.27215
2021.10.18 00:05:56,GBPCHF+,1,1.26926,1.27126
Below is a screenshot showing the BID price at 00:02 which was for OHLC 1 tick at 1.26787
Please note that the number
1 is the tick.
The 1* is the entry price (order 14074768 ) which should be at 1.26787 and not at 1.26339 and
The 2 is the exit price of the orders 14074664 , 14074679 , 14074683 , 14174694 which should be based on the above ticks at 1.26987