Reply from Skrill,
Please be reminded that the obligation of Skrill is limited to the issuing of the amount of e-money you have deposited via your preferred option and transferring the funds to the intended recipient following your explicit instructions. Additionally, the moment a merchant sent funds to your account the payment is instantly credited to your balance.
We cannot intervene in the internal policy of the merchant in regards to settling a bet, withdrawal conditions, amount of winnings, wagering requirements for a bonus or further verifications or security checks.
If the merchant is not responding, you may contact the respective authorities.
Kind regards,
Lily
VIP Account Manager