After noticing the absence of their regular traders (the successful ones who somehow always manage to catch the highs and the lows) from the social trading display even during the announcement of big events, I had this nagging suspicion that something might be wrong with the company. I also need funds urgently so I tried to do a withdrawal of USD5k from my account on 13 May 2015.
This was met with endless lies from myoption account manager Steve Verbinsky and using billing department as delaying tactics saying that they have rejected my withdrawal request as I have yet to meet their trading volume. I need to stress that I did not sign any T&C about the trading volume.
In between, Myoption had the audacity to charge my card again for USD4056 saying that the payment portal (GTS) that they used to process my payment previously is no longer in business. So they had to charge it to Duellator and then process a refund of the $4056 then followed by my $5k withdrawal. This is another lie, recently I sent a test email to GTS using the transaction confirmation that they sent me last time and they responded to it.
Then SV told me that in order for Myoption to remit my money to me i need to pay bank fee of USD500 and they charged my card again on 1 Jun for this amount. He later told me on 16 Jun that billing has approved the withdrawal on 12 Jun and confirmed that i will receive payment on 18 Jun. They can charge bank fee on 1 Jun and only approve it on 12 Jun??
On 18 Jun, i checked with SV again on payment status, he rebuked me for chasing him for status everytime. Those are my money so i don't understand what is wrong with me chasing for it. If they would just pay me, i will not need to chase him. I decided not to deal with that conniving liar and to liaise with support@myoption.com directly. I also found it weird that he only asked me to submit the withdrawal forms but did not ask for identity verification documents like copy of ID, copy of credit card (front & back), utilities statement with address, etc. So i did a live chat with Maria and she instructed me to send those documents.
After multiple lies and contradiction in their statements, I had serious doubts about the integrity of this company with its dodgy and shady business practices. So I submitted all the necessary documents to Myoption for a withdrawal of all the funds in my trading account and to close it on 29 Jun 2015. There was no reply. Then i noticed that they added a bonus of $3972 to my account on 1 Jul 2015 which i conclude is to keep my deposits locked. I did a live chat to ask for status on 2 Jul 2015.
The live chat agent Maria told me that i am missing some volume, that is why my withdrawal is pending. I told her very firmly that the amount that i requested does not include any bonus and in fact i had losses of about 2k. I am a fair person and I only want back my deposited funds. I also forwarded to support@myoption.com the acknowledgement letter to my complaint from CySec. Maria appears to be manning that email as well because after she read it, she said she will investigate the case and put it on first priority. She said she will forward the case to her CEO who will arrive on 17 Jul 2015. CEO my foot! Probably another lie. I told her i am not going to wait that long and is going to proceed with filing my complaint with FCA, econsumer.gov and the Interpol and ended the livechat. I then received an email from support@myoption.com addressed by Maria saying that they will refund the 500 bank fee to my card next week. This I believe is again another lie just to buy time.
No legitimate investment company will stop a client from withdrawing their deposited funds. Failure to return my money amounts to a misrepresentation since they state very clearly on their FAQ that they do not restrict withdrawal of client funds even if they have received a bonus.
I searched their company address on google map. It appears to be on a prestigious location but is apparently a shell company that uses the address Kemp House, 152 City Road, London EC1V 2NX to set up virtual offices. The Singapore contact number is also fake, google search show that it is actually the contact number for vastspace. Honest companies do not use fake addresses and hide behind shells.
Please help me to get my deposits back from this scam company. My hard earned money should not be used to fund these conmen.
This was met with endless lies from myoption account manager Steve Verbinsky and using billing department as delaying tactics saying that they have rejected my withdrawal request as I have yet to meet their trading volume. I need to stress that I did not sign any T&C about the trading volume.
In between, Myoption had the audacity to charge my card again for USD4056 saying that the payment portal (GTS) that they used to process my payment previously is no longer in business. So they had to charge it to Duellator and then process a refund of the $4056 then followed by my $5k withdrawal. This is another lie, recently I sent a test email to GTS using the transaction confirmation that they sent me last time and they responded to it.
Then SV told me that in order for Myoption to remit my money to me i need to pay bank fee of USD500 and they charged my card again on 1 Jun for this amount. He later told me on 16 Jun that billing has approved the withdrawal on 12 Jun and confirmed that i will receive payment on 18 Jun. They can charge bank fee on 1 Jun and only approve it on 12 Jun??
On 18 Jun, i checked with SV again on payment status, he rebuked me for chasing him for status everytime. Those are my money so i don't understand what is wrong with me chasing for it. If they would just pay me, i will not need to chase him. I decided not to deal with that conniving liar and to liaise with support@myoption.com directly. I also found it weird that he only asked me to submit the withdrawal forms but did not ask for identity verification documents like copy of ID, copy of credit card (front & back), utilities statement with address, etc. So i did a live chat with Maria and she instructed me to send those documents.
After multiple lies and contradiction in their statements, I had serious doubts about the integrity of this company with its dodgy and shady business practices. So I submitted all the necessary documents to Myoption for a withdrawal of all the funds in my trading account and to close it on 29 Jun 2015. There was no reply. Then i noticed that they added a bonus of $3972 to my account on 1 Jul 2015 which i conclude is to keep my deposits locked. I did a live chat to ask for status on 2 Jul 2015.
The live chat agent Maria told me that i am missing some volume, that is why my withdrawal is pending. I told her very firmly that the amount that i requested does not include any bonus and in fact i had losses of about 2k. I am a fair person and I only want back my deposited funds. I also forwarded to support@myoption.com the acknowledgement letter to my complaint from CySec. Maria appears to be manning that email as well because after she read it, she said she will investigate the case and put it on first priority. She said she will forward the case to her CEO who will arrive on 17 Jul 2015. CEO my foot! Probably another lie. I told her i am not going to wait that long and is going to proceed with filing my complaint with FCA, econsumer.gov and the Interpol and ended the livechat. I then received an email from support@myoption.com addressed by Maria saying that they will refund the 500 bank fee to my card next week. This I believe is again another lie just to buy time.
No legitimate investment company will stop a client from withdrawing their deposited funds. Failure to return my money amounts to a misrepresentation since they state very clearly on their FAQ that they do not restrict withdrawal of client funds even if they have received a bonus.
I searched their company address on google map. It appears to be on a prestigious location but is apparently a shell company that uses the address Kemp House, 152 City Road, London EC1V 2NX to set up virtual offices. The Singapore contact number is also fake, google search show that it is actually the contact number for vastspace. Honest companies do not use fake addresses and hide behind shells.
Please help me to get my deposits back from this scam company. My hard earned money should not be used to fund these conmen.
