Problem OctaBroker - R16,000 Unallocated Deposit Refund Delayed - 22 Days

[Attourney Wyatt Horn]

I am reporting a significant delay in receiving a refund for two deposits made via local bank transfer to Octa (South Africa) that were never credited to my trading account that was never allocated.
Account Details:

• Octa Trading ID: 142229046
• My Bank: FNB South Africa ("Hypersignal" / Sole Prop Account)
• Recipient Bank (from Octa app): Standard Bank SA (Acc: 372317367)
• Amounts: R6,000 + R10,000 (Total R16,000)
• Date of Transfers: 18 February 2026
• Ref Numbers: 142229046
• TraceIDs: C2V4NHWP (R10000) & HK8TSHWP (R6000)
• Status: Deposits were "Declined" for anti-fraud, but the R16,000 has not been refunded to my FNB account after 22+ days.

Issue Summary:
On 18 February, I made two local bank transfers. Both were declined/not allocated by Octa for "anti-fraud" reasons. I requested a full refund immediately as instructed by support. Despite multiple tickets and being told the refund would take 7 days, it has now been 22+ days with no funds returned to my FNB account.
I have the UTR/Reference numbers and bank proof for both transactions.
@OctaFX Rep, please investigate why my capital is being held and provide the MT103 or bank proof if the refund has indeed been processed. I will be escalating this to the FSCA if not resolved immediately.

 

[FxMaster]

I am reporting a significant delay in receiving a refund for two deposits made via local bank transfer to Octa (South Africa) that were never credited to my trading account that was never allocated.
Account Details:

• Octa Trading ID: 142229046
• My Bank: FNB South Africa ("Hypersignal" / Sole Prop Account)
• Recipient Bank (from Octa app): Standard Bank SA (Acc: 372317367)
• Amounts: R6,000 + R10,000 (Total R16,000)
• Date of Transfers: 18 February 2026
• Ref Numbers: 142229046
• TraceIDs: C2V4NHWP (R10000) & HK8TSHWP (R6000)
• Status: Deposits were "Declined" for anti-fraud, but the R16,000 has not been refunded to my FNB account after 22+ days.

Issue Summary:
On 18 February, I made two local bank transfers. Both were declined/not allocated by Octa for "anti-fraud" reasons. I requested a full refund immediately as instructed by support. Despite multiple tickets and being told the refund would take 7 days, it has now been 22+ days with no funds returned to my FNB account.
I have the UTR/Reference numbers and bank proof for both transactions.
@OctaFX Rep, please investigate why my capital is being held and provide the MT103 or bank proof if the refund has indeed been processed. I will be escalating this to the FSCA if not resolved immediately.

Can you confirm your account comes under which elev8.com, octabroker.com, or octaafrica.net

 

[Attourney Wyatt Horn]

octabroker.com

 

[FxMaster]

octabroker.com

Steps to Follow to Draw Attention to Your Issue

Follow these steps to ensure your issue is addressed:

Contact Your Credit Card Provider
If you deposited your money via credit card, contact the customer care team immediately and request them to file a chargeback.

Reach Out to the Broker

Visit their website and start a conversation via their Live Chat feature.
Email all possible contact addresses inviting them to join this discussion thread.
You can find their contact details here: https://www.octabroker.com/contact-us/

Share Your Experience as a Review
Write and share your story on FPA review page here: https://www.forexpeacearmy.com/forex-reviews/8757/octa-review

Contact Regulators

Octa Markets LTD, registration number: HY00623410, international brokerage and clearing house licence number: T2023320, issued by Mwali International Services Authority. Registered address: Bonovo Road – Fomboni, Island of Moheli, Comoros Union.

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Seek Additional Guidance
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[Attourney Wyatt Horn]

I am reporting a significant delay in receiving a refund for two deposits made via local bank transfer to Octa (South Africa) that were never credited to my trading account that was never allocated.
Account Details:

• Octa Trading ID: 142229046
• My Bank: FNB South Africa ("Hypersignal" / Sole Prop Account)
• Recipient Bank (from Octa app): Standard Bank SA (Acc: 372317367)
• Amounts: R6,000 + R10,000 (Total R16,000)
• Date of Transfers: 18 February 2026
• Ref Numbers: 142229046
• TraceIDs: C2V4NHWP (R10000) & HK8TSHWP (R6000)
• Status: Deposits were "Declined" for anti-fraud, but the R16,000 has not been refunded to my FNB account after 22+ days.

Issue Summary:
On 18 February, I made two local bank transfers. Both were declined/not allocated by Octa for "anti-fraud" reasons. I requested a full refund immediately as instructed by support. Despite multiple tickets and being told the refund would take 7 days, it has now been 22+ days with no funds returned to my FNB account.
I have the UTR/Reference numbers and bank proof for both transactions.
@OctaFX Rep, please investigate why my capital is being held and provide the MT103 or bank proof if the refund has indeed been processed. I will be escalating this to the FSCA if not resolved immediately.

It has been 32 days of constant repetitive support replies, Chats closed by Agents without even replying, leaving reviews on multiple platforms and there has still been no cooperation from OctaFX. I have already drafted a report for the FSCA Enforcement Department to officially escalate the matter with relavent regulatory bodies.

 

[Attourney Wyatt Horn]

I need one to put this into serious consideration and get it solved.
I deposited the following into my Octa account
(OCTA ID: 142229046):
(TraceID: HK8TSHWP) R10,000
(TraceID: C2V4NHWP) R6,000
Total: R16,000

They were withdrawn via my FNB account (Hypersignal - sole prop) to the Standard Bank account mentioned in the Octa app (Acc: 372317367) with my trading ID (142229046) as the reference. The two deposits were subsequently declared to be declined due to anti-fraud reasons, which I agreed.

I instantaneously demanded a refund as instructed by the support team and I was informed that it would take about 7 days. It has now been over 35 days.
During this time I have been getting generic replies of support repeatedly. Agents closing chats without any response.I have already contacted several times without definite response and evidence of refund.

There has not been any actual cooperation on OctaDX's part.
I need a straight answer. Has refund been made or not?
If Yes, then submit those MT103 or the bank official documents to allow me to follow it up with FNB. Otherwise, the entire R16,000 should be refunded at once.I possess all the supporting documents such as bank confirmations and references.

I have already written a formal report to the Financial Sector Conduct Authority Enforcement Department, and I am ready to take this issue to the regulatory authorities in case this is not addressed on an urgent basis.
After 35 days of waiting I can no longer afford to wait without doing it.

Please consider this as an emergency and confirm when or if the refund is ever done.