Mimoo
Recruit
- Messages
- 1
Dear RoboForex Representative,
I am publishing this topic because every attempt to resolve my case through the normal support channels has resulted in the same repeated responses without any actual progress.
This is not a complaint about trading results, profits, or market conditions.
This is a complaint regarding an unresolved Compliance review that has left my account restricted and my funds inaccessible for more than three weeks.
Timeline
02/07/2026
- I submitted a withdrawal request.
- My withdrawal request was rejected.
- On the same day, RoboForex disabled both withdrawals and deposits on my account.
- The Compliance Department requested a selfie with my ID next to my computer displaying my Members Area.
- I submitted the requested verification immediately.
10/07/2026
- The Compliance Department requested proof of address.
- I submitted the requested proof of address immediately.
Since then, I have fully cooperated with every request made by RoboForex.
My ticket numbers are:
- #2398196
- #2412946
- #2404695
Since submitting all requested documents, I have received almost the same email every Friday informing me that my ticket is still under review and that the responsible department is doing its best.
However, after more than three weeks:
- No meaningful update.
- No explanation.
- No decision.
- No resolution.
- My account remains restricted.
- My withdrawals remain blocked.
- My deposits remain disabled.
Every time I contact Customer Support, I receive exactly the same replies:
- "Please wait."
- "Your case is under review."
- "The Compliance Team has prioritized your case."
- "We cannot help you in chat."
At this stage, the issue is no longer document verification.
The issue is the excessive and unexplained duration of this Compliance review.
I have fulfilled every obligation requested from me without delay.
I now expect RoboForex to conclude this review without any further unnecessary delay.
If this matter remains unresolved, I will proceed with filing formal complaints with the appropriate regulatory authorities and dispute resolution bodies, together with the complete history of this case and all supporting evidence.
I sincerely hope RoboForex chooses to resolve this matter before such action becomes necessary.
I am publishing this topic because every attempt to resolve my case through the normal support channels has resulted in the same repeated responses without any actual progress.
This is not a complaint about trading results, profits, or market conditions.
This is a complaint regarding an unresolved Compliance review that has left my account restricted and my funds inaccessible for more than three weeks.
Timeline
02/07/2026
- I submitted a withdrawal request.
- My withdrawal request was rejected.
- On the same day, RoboForex disabled both withdrawals and deposits on my account.
- The Compliance Department requested a selfie with my ID next to my computer displaying my Members Area.
- I submitted the requested verification immediately.
10/07/2026
- The Compliance Department requested proof of address.
- I submitted the requested proof of address immediately.
Since then, I have fully cooperated with every request made by RoboForex.
My ticket numbers are:
- #2398196
- #2412946
- #2404695
Since submitting all requested documents, I have received almost the same email every Friday informing me that my ticket is still under review and that the responsible department is doing its best.
However, after more than three weeks:
- No meaningful update.
- No explanation.
- No decision.
- No resolution.
- My account remains restricted.
- My withdrawals remain blocked.
- My deposits remain disabled.
Every time I contact Customer Support, I receive exactly the same replies:
- "Please wait."
- "Your case is under review."
- "The Compliance Team has prioritized your case."
- "We cannot help you in chat."
At this stage, the issue is no longer document verification.
The issue is the excessive and unexplained duration of this Compliance review.
I have fulfilled every obligation requested from me without delay.
I now expect RoboForex to conclude this review without any further unnecessary delay.
If this matter remains unresolved, I will proceed with filing formal complaints with the appropriate regulatory authorities and dispute resolution bodies, together with the complete history of this case and all supporting evidence.
I sincerely hope RoboForex chooses to resolve this matter before such action becomes necessary.
