Problem Severe Execution Failure on XM App - $4,341.80 Lost Due to Platform Freeze (Ticket: AF350X)

[sanketch2000]

Official Update: The Financial Services Commission (FSC) of Belize has formally acknowledged and accepted my regulatory complaint against XM Global Limited for the $4,341.80 execution failure loss. The case is now officially under regulatory review.

 

[sanketch2000]

CRITICAL UPDATE: XM GLOBAL FORMALLY ADMITS TO PLATFORM SYSTEM ISSUE IN WRITING!

I want to update the FPA community, FxMaster, and fellow trader @Yashbana regarding a massive development in my ongoing dispute for $4,341.80 USD [१९].
After days of sending repetitive template rejections and falsely blaming market volatility, XM Global’s Complaints Department has finally broken down and sent me an official email explicitly stating in writing:
"The issue with the system did not affect this. The relevant team has assessed the stop out would have happened even without any additional issues."

The Smoking Gun Evidence:

1. Admission of Guilt: By writing "The issue with the system", XM Global has officially and legally confessed that their platform suffered a technical failure/server outage during my trading window on 4 September. Their previous defense of pure "market volatility" is completely shattered by their own words.
   
   
2. Absurd Corporate Defiance: They are now acknowledging the system crash but desperately trying to evade financial liability by guessing that "the stop-out would have happened anyway." This is a severe breach of Section 5 of their own Order Execution Policy, which contractually binds them to protect and compensate clients during a platform technical failure.
   

I was actively executing manual "Close Trade" commands from 17:48 IST onwards to cut my losses at a minimal level. Their admitted server freeze ("Connection Lost") locked me out for over 15 minutes, completely stripping away my right to manage my risk. The forced Stop-Out at 18:05:03 IST was entirely manufactured by their server lockout.

I have immediately submitted this official written confession to the Financial Services Commission (FSC) of Belize under Ticket Number: C2TXRL [१९]. XM cannot confess to a system failure and simultaneously deny a refund. I demand full restitution immediately!

(I am uploading the screenshot of XM's official admission of the system issue below.)

 

[sanketch2000]

UPDATE: XM GLOBAL CALL RECEIVED - REJECTING RESPONSIBILITY VERBALLYToday, an XM representative finally called my number. Instead of auditing the logs, they arrogantly stated that the automated Stop-Out stands as their "Final Decision." I strictly informed them that the Stop-Out is a manufactured result of their server crash. I was locked out from 17:48 IST onwards due to their "Connection Lost" glitch, well before the market move.They are trying to suppress a legitimate claim despite admitting to a "system issue" in writing. I have officially updated this verbal defiance to the FSC Belize Regulator (Ticket: C2TXRL) [१९]. We will fight this until full restitution is issued!

 

[Yashbana]

UPDATE: XM GLOBAL CALL RECEIVED - REJECTING RESPONSIBILITY VERBALLYToday, an XM representative finally called my number. Instead of auditing the logs, they arrogantly stated that the automated Stop-Out stands as their "Final Decision." I strictly informed them that the Stop-Out is a manufactured result of their server crash. I was locked out from 17:48 IST onwards due to their "Connection Lost" glitch, well before the market move.They are trying to suppress a legitimate claim despite admitting to a "system issue" in writing. I have officially updated this verbal defiance to the FSC Belize Regulator (Ticket: C2TXRL) [१९]. We will fight this until full restitution is issued!

Great update and stay strong! Documenting their verbal calls directly to FSC Belize is a solid move. Phone deflections mean nothing without a transparent log audit.

My combined claim ($3,856.54 USD across accounts #86360507, #420646793, #391673975) is also fully logged on the master regulatory thread with timestamped video lockout proofs. We are fully aligned on this.

Since forum rules restrict sharing personal email/contact details directly here, let's keep exchanging public updates on this thread and coordinated regulatory updates. Holding the line together until full restitution!