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Problem TenTrade is not honoring my refund for a mistaken TRC20 deposit

I am having an issue with a company
P

Pearl29

Recruit
Messages
2
Summary of the Problem:
I am requesting assistance because a broker (TenTrade) is refusing to return my cryptocurrency funds which were mistakenly sent to a wallet address that they own and generate.
Detailed Explanation:
  1. The Mistake: I attempted to make a crypto deposit into my TenTrade account. The platform generated a TRON (TRX) deposit address for me. However, I mistakenly selected and sent Tether USD (USDT) via the TRC-20 network to that exact address instead of TRX.
  2. The Technical Reality: On the TRON blockchain network, TRX addresses and USDT (TRC-20) addresses are identical. They share the exact same private cryptographic keys. Because TenTrade generated this address for me, they (or their crypto payment gateway processor) possess the private keys and full custody of this wallet.
  3. The Evidence: I have checked the transaction on the public blockchain explorer (Tronscan). The transaction status is "Success," and it proves that the USDT tokens are physically sitting inside that exact wallet address right now.
  4. The Broker's Refusal: When I contacted TenTrade customer service, they sent me an automated message claiming the wallet is "external" and that they cannot access or reverse it. This is technically incorrect. Because they hold the private keys to that address, their technical team or payment gateway has the physical ability to manually recover or return these funds.
My Goal:
I want the platform to escalate this to their technical or finance department to perform a manual recovery, or contact their third-party payment gateway to return the funds to my private wallet.
 
Pearl29 said:
Summary of the Problem:
I am requesting assistance because a broker (TenTrade) is refusing to return my cryptocurrency funds which were mistakenly sent to a wallet address that they own and generate.
Detailed Explanation:
  1. The Mistake: I attempted to make a crypto deposit into my TenTrade account. The platform generated a TRON (TRX) deposit address for me. However, I mistakenly selected and sent Tether USD (USDT) via the TRC-20 network to that exact address instead of TRX.
  2. The Technical Reality: On the TRON blockchain network, TRX addresses and USDT (TRC-20) addresses are identical. They share the exact same private cryptographic keys. Because TenTrade generated this address for me, they (or their crypto payment gateway processor) possess the private keys and full custody of this wallet.
  3. The Evidence: I have checked the transaction on the public blockchain explorer (Tronscan). The transaction status is "Success," and it proves that the USDT tokens are physically sitting inside that exact wallet address right now.
  4. The Broker's Refusal: When I contacted TenTrade customer service, they sent me an automated message claiming the wallet is "external" and that they cannot access or reverse it. This is technically incorrect. Because they hold the private keys to that address, their technical team or payment gateway has the physical ability to manually recover or return these funds.
My Goal:
I want the platform to escalate this to their technical or finance department to perform a manual recovery, or contact their third-party payment gateway to return the funds to my private wallet.
Click to expand...
tentrade.com is this the correct website?
 
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