vgasper
Sergeant
- Messages
- 137
The Cyprus offices need more time for my case complaint application reference number is 13.29.004.636, as you can see in my recieved email...
"Dear Mr. ______,
We would like to inform you that due to the high volume of work, we have extended the examination procedure of your case, by a further period of three months, making use of our statutory right for the extension of the six months period by another three months, under article 11 of The Financial Ombudsman Law 2010 (N84.1/2010). Your complaint has been forwarded for further financial and legal examination. Furthermore you are informed that, we have notified the Financial Business against which your complaint addressed.
Unfortunately we have no more details to give you at this point. Once we have a decision we will notify you immediately.
Kind regards,
Financial Ombudsman Office"
"Dear Mr. ______,
We would like to inform you that due to the high volume of work, we have extended the examination procedure of your case, by a further period of three months, making use of our statutory right for the extension of the six months period by another three months, under article 11 of The Financial Ombudsman Law 2010 (N84.1/2010). Your complaint has been forwarded for further financial and legal examination. Furthermore you are informed that, we have notified the Financial Business against which your complaint addressed.
Unfortunately we have no more details to give you at this point. Once we have a decision we will notify you immediately.
Kind regards,
Financial Ombudsman Office"