• Please try to select the correct prefix when making a new thread in this folder.

    Discuss is for general discussions of a financial company or issues related to companies.

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    Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
    Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.

    More info coming soon.

Problem www.ioption.com, Diogo Carvalho

I am having an issue with a company
This dialogue with Mr Diogo will show that he had won a lot and he would not risk losing everything

[20/02/2013 19:32:43] Diogo / binary options: if I do not get the 16 we agreed, I get very upset
[20/02/2013 19:32:48] Raimunda Maria Alves Santos then half and half would be $ 9,400 plus your $ 3,500 = 12,900
[20/02/2013 19:32:48] Diogo / binary options: for I will not win anything
[20/02/2013 19:32:56] Diogo / Binary Options: no
[20/02/2013 19:33:00] Diogo / Binary Options: I want 16
[20/02/2013 19:33:25] Raimunda Maria Alves Santos: over $ 1,000 that will cede 13,900
[20/02/2013 19:33:53] Raimunda Maria Alves Santos: because you will be earning on the volume that you did
[20/02/2013 19:34:05] Diogo / Binary Options: No
[20/02/2013 19:34:08] Diogo / Binary Options: nothing done
[20/02/2013 19:34:12] Diogo / Binary Options: I want the 16
[20/02/2013 19:34:26] Diogo / binary options: we were going to split 50% of the bill
[20/02/2013 19:34:30] Raimunda Maria Alves Santos: the money that was there was what won doubling my capital
[20/02/2013 19:34:52] Diogo / Binary Options: looks
[20/02/2013 19:34:53] Raimunda Maria Alves Santos: and you are calculating on him
[20/02/2013 19:35:02] Diogo / binary options: after that, u give me the 50% of 30k
[20/02/2013 19:35:07] Diogo / Binary Options: 15/15
[20/02/2013 19:35:15] Diogo / Binary Options: and I do not operate more vc
[20/02/2013 19:35:29] Diogo / Binary Options: 30,394
[20/02/2013 19:35:29] Raimunda Maria Alves Santos: it's just you think
[20/02/2013 19:35:37] Diogo / binary options: divide by two and ready
[20/02/2013 19:36:00] Raimunda Maria Santos Alves: I'm paying 50% of the volume formed
[20/02/2013 19:36:23] Raimunda Maria Santos Alves: I won by the iOption not account
[20/02/2013 19:36:57] Diogo / Binary Options: The account of iOption yes. Because the money was tied to bonus
[20/02/2013 19:37:03] Diogo / Binary Options: and you would not get cash out
[20/02/2013 19:37:14] Diogo / Binary Options: Now I do a great deal to u and u want to cut
[20/02/2013 19:37:21] Diogo / Binary Options: sambendo I'll give something for carlos
[20/02/2013 19:37:22] Diogo / binary options: as I said,
[20/02/2013 19:37:36] Diogo / binary options: I was so upset and now I want to even 15
[20/02/2013 19:37:43] Diogo / Binary Options: and I will no longer operate pra vc
[20/02/2013 19:37:53] Diogo / Binary Options: cause you're not with me Dendo account
[20/02/2013 19:37:54] Raimunda Maria Santos Alves: more was not you who profited I was investing capital credit card
[20/02/2013 19:38:29] Raimunda Maria Alves Santos Diogo pulls're only talking
[20/02/2013 19:38:43] Diogo / Binary Options: no maria
[20/02/2013 19:38:48] Raimunda Maria Alves Santos and I'm exposing my capital was not only 4000
[20/02/2013 19:38:53] Diogo / Binary Options: had combined morning
[20/02/2013 19:38:57] Diogo / Binary Options: 16/14
[20/02/2013 19:39:09] Diogo / Binary Options: I'll have to give 4000 pro carlos
[20/02/2013 19:39:12] Diogo / Binary Options:'ll be only 11
[20/02/2013 19:39:16] Diogo / Binary Options: vc and with 14
[20/02/2013 19:39:41] Raimunda Maria Santos Alves: I did not understand more after I see that you were just taking my capital as the value of the credit card
[20/02/2013 19:39:55] Raimunda Maria Alves Santos: and it was so
[20/02/2013 19:40:13] Diogo / Binary Options: But you do not understand, that you won 2000 bonus
[20/02/2013 19:40:19] Diogo / Binary Options: and I won these 2000
[20/02/2013 19:40:30] Diogo / Binary Options: then was 50%
[20/02/2013 19:40:33] Raimunda Maria Alves Santos: You will get $ 13,900
[20/02/2013 19:41:01] Raimunda Maria Alves Santos: see above as I put straight
[20/02/2013 19:41:21] Diogo / binary options: If I only get to it, do not operate more vc.
and their accounts are wrong.
vc're not taking me word
[20/02/2013 19:41:53] Diogo / Binary Options: 13,900 4 pro and give carlos, I get 9
[20/02/2013 19:41:56] Diogo / Binary Options: lol
[20/02/2013 19:42:00] Raimunda Maria Alves Santos Diogo you need to understand that I had there mmeu capital involved
[20/02/2013 19:42:20] Diogo / Binary Options: VC MUST UNDERSTAND THAT I WON THE BONUS FOR VC
[20/02/2013 19:42:27] Raimunda Maria Santos Alves: I'm just not wanting to put him in the division
[20/02/2013 19:42:31] Diogo / Binary Options: VC FORGET THAT I MADE THE TURNOVER
[20/02/2013 19:42:55] Raimunda Maria Santos Alves: I'm not giving $ 1,000 to Carlos?
[20/02/2013 19:43:15] Diogo / Binary Options: Mary, give me the deal and we were well
[20/02/2013 19:43:34] Diogo / Binary Options: but from the moment that you say 16 and then changes to 14
[20/02/2013 19:43:39] Diogo / Binary Options: ai does not
[20/02/2013 19:43:46] Raimunda Maria Alves Santos: The gain value was only $ 18,800 more
[20/02/2013 19:44:32] Diogo / binary options: you really can not understand the bidding turnover so far
[20/02/2013 19:44:34] Raimunda Maria Santos Alves: I'm being fair, because what we agreed was 50% on the winnings
[20/02/2013 19:45:21] Diogo / Binary Options: But you do not understand, I won the bonus
[20/02/2013 19:45:24] Raimunda Maria Alves Santos: without involving capital
[20/02/2013 19:45:25] Diogo / Binary Options: did the turnover
[20/02/2013 19:45:43] Diogo / binary options: capital became mine too.
[20/02/2013 19:45:53] Diogo / Binary Options: well, u is perhaps because the money and your
[20/02/2013 19:45:57] Diogo / binary options: do what u think is best
[20/02/2013 19:46:14] Diogo / Binary Options: only I will not longer operate pra vc
[20/02/2013 19:46:21] Diogo / Binary Options: and I think it's bad for u
[20/02/2013 19:46:44] Raimunda Maria Santos Alves: I move all the value to Carlos without you moving in your
[20/02/2013 19:47:22] Raimunda Maria Alves Santos: ie 13,900 plus 1000 = 14,900
[20/02/2013 19:47:56] Diogo / Binary Options: cause you do not give me the 16?
I did not deserve it?
[20/02/2013 19:48:06] Diogo / binary options: tell me the reality
[20/02/2013 19:48:09] Diogo / Binary Options: I think I did
[20/02/2013 19:48:16] Diogo / Binary Options: u won 30,000 in one night
[20/02/2013 19:48:40] Raimunda Maria Santos Alves: I won over 18,800
[20/02/2013 19:49:45] Diogo / Binary Options: I accept the 14,900 then
[20/02/2013 19:49:53] Diogo / binary options: no problems
[20/02/2013 19:50:12] Raimunda Maria Alves Santos: I hope you do not get angry
[20/02/2013 19:50:39] Diogo / Binary Options: But I was not going to operate more vc.
[20/02/2013 19:50:44] Diogo / Binary Options: pq had a deal
[20/02/2013 19:50:52] Raimunda Maria Santos Alves: I just invested in more iOption because they double capital
[20/02/2013 19:50:53] Diogo / Binary Options: and you forgot what I did turnover
[20/02/2013 19:51:26] Raimunda Maria Alves Santos: the more you earned the most was $ 18,900
[20/02/2013 19:52:40] Diogo / binary options: No.
[20/02/2013 19:52:48] Diogo / Binary Options: u have to forget all that
[20/02/2013 19:52:59] Diogo / Binary Options: u have to get the 30 000 and divide
[20/02/2013 19:53:12] Diogo / Binary Options: but I will not discuss further
[20/02/2013 19:53:16] Diogo / binary options: either as u want
[20/02/2013 19:53:21] Raimunda Maria Alves Santos: I will divide my caital that investment?
[20/02/2013 19:53:31] Raimunda Maria Alves Santos is wrong
[20/02/2013 19:54:03] Raimunda Maria Alves Santos: right is divide the profits earned in strategies
 
All that she wrote above is false.
The true is that she has USD$2034,25 PROFITS in her hands, and a big imagination to create false historys, false chats, and a lot of lies.
I'm desapointed with this. She is using a serious forum as FPA, to create false historys, to lie.

I will send proofs of all those things, please give me the Moderator e-mail.

Thank you very much.

Best Regards,

Diogo Carvalho
 
My name is Jose Marta, I'm Portuguese and I live in Switzerland in Geneva. I operate forex and binary options. Lately I've been more dedicated to binary options, for I perish easier the management of risk in forex. I opened one year ago an account with iOption, where investment € 11,900,00 and after a year working (Thanks to the Good God) has accumulated earnings of € 68,570,00, of which I have done a lot of WITHDRAWALS totaling € 45.307, 00. Come share with friends the group, which made ​​7 applications withdrawn iOption totaling € 45,307,00 and all were made ​​quickly, honest and efficient. Thus, testimony about the TOTAL seriousness and professionalism in all aspects of iOption.


I would like to inform you that we have a social network on facebook, with over 500 people in Portuguese, about binary options.
This group has hundreds of customers of ioption, who share information and strategies on a daily basis, and publish their testimonies about the market and about their results.
In this group we clearly see how hundreds of customers are satisfied with the services of iOption, in all respects, the financial advise, withdrawals, etc. ...
Therefore, comparing this VERY STRANGE depoiment of mrs. Raimunda, I ask:
Who here is SCAM? The platform with hundreds of satisfied customers, OR this lady with her statement strange, contradictory and ISOLATED?


Mrs. Raimunda, I'm just one of hundreds of satisfied customers with iOption. I have done 7 withdrawals of my profits totaling € 45,307,00. And I have dozens of friends who say only good things. Mrs.. was the first and only one who complained.
Yesterday I asked the facebook group who knew about the history of this mrs. Raimunda. And they replied:
"Raimunda is an old woman with mental problems, which due to their psychic problems covers not thank the $ 2,000 profit she had in iOption, and she can't understand anything of what happened"

My REAL withrawals at iOption
Wire 15000.00€ approved PM 12:52 10/04/13
Wire 2000.00€ approved AM 11:54 25/03/13
Wire 10000.00€ approved AM 11:13 25/03/13
Wire 5000.00€ approved PM 10:17 06/03/13
Wire 12000.00€ approved PM 04:57 21/02/13
Wire 1307.00€ approved PM 03:35 08/01/13
 
Dear Mr. Jose, stop posting the same thing.

I apreciate your efforts, but I thing that is not necessary.

Thak you very much

Best Regards,

Diogo Carvalho
 
Mr. Carlos put the values ​​to be sent on 21/01/2013
account iOption most were only releasing the day they stole my money 2/26/2013
decided to send me to see if I conformed and "shut the
mouth "
Below the record of these operations
These operations were handled by Mr Carlos
check that it does not put the value of $ 26,000.00 in History
how to send to moneybookers


HISTÓRICO DE DEPÓSITO/LEVANTAMENTO

ID da Data Deposito Levantamento Estado Metodo Relatorio
Transação
65632 11:12
20/02/13 $2030.00 approved Moneybookers

61429 16:23 $2030.00 canceled Moneybookers
22/01/13
16:23
61428 22/01/13 $2000.00 approved Credit Card .£'"

18:06 $1588.00 canceled Moneybookers
61281 21/01/13
18:05 $1500.00 canceled Credit Card
61280 21/01/13

04:46
61127 21/01/13 $2000.00 canceled

10:49
59130 06/01/13 $500.00 approved Bonus


22:39
59091 04/01/13 $500.00 approved Credit Card

16:32
58162 27/12/12 $500.00 approved Bonus

16:31
58161 27/12/12 $5000.00 approved Bonus


I.2
Banca e Seguranca Dados De Mercado Centro De Conhecimento Ajuda de entrada
o Ações
o CITI (US - CITIGROUP)
o APPLE (USA)
o GAZPROM (RUSSIA)
o BP (PETROLEOBRITANICO)
o GOOGLE (USA)
o SBERBANK (RUSSIA)
o COCA COLA (USA)
o mais
o Indices
o DOW (US - DOW JONES INDUSTRIAL AVERAGE)
o S&P 500 (US)
o NASDAQ (US)
o DAX (GERMANY)
 
On 18/02/2013 my balance was $ 7,000.00 in the second strategy iOption I requested urgently to these values they gave not response
18/02/2013


To: support iOption



Please send urgent value for the profit

ie $ 7,000 of which $ 2,000 to the credit card

and $ 5,000 for the Money Book

Notice that Mr. Carlos did not inform me that it takes to

send money said I would receive when prompted

that's not what happened.

Even threw a hand that money was not my need

reset because otherwise I will be paying high interest

thank you
 
This was the conversation I had with the attendant when I was robbed iOption

Hello and welcome to iOption

Caroline: How may I assist you?



Raimunda: need to talk to the director of Ioption



Raimunda: my money is gone



Raimunda: I want to know where they sent?



Caroline: what is your question sir?



Raimunda: My account Ioption



Raimunda: had $ 26,000 and now there is only $ 4.00



Raimunda: sent to where my money was not I notified?



Caroline: ok one moment i check



Caroline: you made a withdrawal request



Caroline: and the money has been sent



Caroline: through moneybookers



Raimunda: not request that I have not yet received was only $ 4,000



Raimunda: My account had a balance of $ 30.0000



Caroline: one moment



Caroline: your account manager will call you



Raimunda: long ago was told to send $ 2,000 to the credit card



Caroline: ok one moment your account manager will call



Raimunda: the other $ 2000 would be sent by Moneybookers



Caroline: please



Raimunda: was account $ 26,000



Raimunda: To my surprise I only see $ 4.00 today



Caroline: ok please i am telling you



Caroline: your account manager will call now



Raimunda: okay



Caroline: thank you



Raimunda: I'm waiting



Caroline: ok
 
Dear Mr. Pharaoh,
I wrote you a private message.
I work with a fix CPA Base, and I don't receive any extra comissions from iOption: No comissions about profits, losses or trade volume. Just a fix CPA comission when I bring a new client. This is my work, this is my deal with iOption. They want me just to bring new customers.
1) You asked about risk management. I think is great: Client made a USD$2000 Deposit, and a USD$4034,25 Whithdrawal, and got above 100% profits.
After that, I traded more agressive just with the profits (after that the client received her USD$4034,25 Whithdrawal, and got in her hands above 100% profits. So at this time there is no risk, after she received the both: USD$2000 that Deposited, more USD$2034,25 profits, all those at client's hands. Just after that I started to trade more agressive, cus at this time we didn't have any risk: the client received her USD$4034,25 Whithdrawal, and got in her hands above 100% profits)

2) Withdrawal List (No Whithdrawals to any OKPAY account)
Withdrawal List
Moneybookers 2034.00 $ approved 20/02/13
Moneybookers 0.25 $ approved 20/02/13
Credit Card 2000.00 $ approved 20/02/13


Thank you very much.
Best Regards,
Diogo Carvalho

Dear Mrs. Pharaoh, Moderator and Ali Marub,
Please help us to solve this questions with real proofs.
I have a lot of documents, prints to proof everything.

Thank you very much

Best Regards,

Diogo Carvalho
 
Safety
FINANCIAL RESPONSIBILITY OF iOption Ltd.


iOption Ltd. complies with all international regulations and requirements of a broker-dealer.

iOption adheres to strict regulatory standards and takes steps to safeguard clients’ funds and financial instruments. This means that your money is in safe hands and thus ensures that you can focus all your attention on your trading.

We are committed to ensure our clients have the tools they need to successfully execute online trading. Advanced trading tools, professional customer / technical support and a secure trading environment are but a few of the tools we put at your disposal.
Broker-dealers must meet certain financial responsibility requirements, including:

1 Maintaining minimum amounts of liquid assets, or net capital.

2 Taking certain steps to safeguard the customer funds and securities.

3 Making and preserving accurate books and records.
Net Capital Rule

The purpose of this rule is to require a broker-dealer to have at all times enough liquid assets to promptly satisfy the claims of customers if the broker-dealer goes out of business. Under this rule, broker-dealers must maintain minimum net capital levels based upon the type of securities activities they conduct and based on certain financial ratios.


Customer Protection Rule

This rule protects customer funds and securities held by broker-dealers. Under the rule, a broker-dealer must have possession or control of all fully-paid or excess margin securities held for the account of customers, and determines daily that it is in compliance with this requirement. The broker-dealer must also make periodic computations to determine how much money it is holding that is either customer money or obtained from the use of customer securities. If this amount exceeds the amount that it is owed by customers or by other broker-dealers relating to customer transactions, the broker-dealer must deposit the excess into a special reserve bank account for the exclusive benefit of customers. This rule thus prevents a broker-dealer from using customer funds to finance its business.

Required Books, Records, and Reports

Broker-dealers must make and keep current books and records detailing, among other things, securities transactions, money balances, and securities positions. The annual statements generally must be certified by an independent public accountant.

OTHER REQUIREMENTS

In addition to the provisions discussed above, broker-dealers must comply with other requirements. These include:

1 Clients Categorisation.

2 Client's Complaints.

3 Conflicts of Interest.

4 Safeguarding of clients’ personal and financial information.

5 Risk Disclosure.

6 Executing clients’ orders.

7 Maintaining clients documents (Know Your Client - KYC).
Clients Documents (KYC)

The current EU legislation, the so-called Third Anti-Money Laundering Directive (hereinafter, the 3rd AMLD), has been in force since 2005. It provides a European framework built around the international Financial Action Task Force (FATF) standards (see IP/04/832).

The Directive applies to banks and the whole of the financial sector as well as to lawyers, notaries, accountants, real estate agents, casinos and company service providers. It's scope also encompasses all dealers in goods (such as dealers in precious metals and stones), when payments are made in cash in excess of €15,000.

Those subject to the Directive need to:

Identify and verify the identity of their customers and of the beneficial owners of their customers (for example, by ascertaining the identity of the natural person who ultimately owns or controls a company), and to monitor the transactions of and the business relationship with the customers;

Report suspicions of money laundering or terrorist financing to the public authorities - usually, the financial intelligence unit.

Take supporting measures, such as ensuring the proper training of personnel and the establishment of appropriate internal preventive policies and procedures.

The Directive introduces additional requirements and safeguards (such as the requirement to conduct enhanced customer due diligence) for situations of higher risk (e.g. trading with correspondent banks situated outside the EU).


Internet and Website Security
iOption uses SSL (Secure Sockets Layer) technology to ensure that all payments made across the iOption platform are as secure as possible. This automatic system is used by banks and major financial companies, and you will receive an instant notification if, for some reason, your browser is unable to support it.

The VeriSign Trust™ Seal shows the world that VeriSign has confirmed your identity and your site has passed the VeriSign scan. The biggest companies in the world secure their Web sites with VeriSign and inspire confidence by showing the VeriSign seal. Now any Web site can build trust, credibility and loyalty online with the VeriSign seal.
 
Dear Mr. Eddiger,

I'm here just cus I want to receive my money, my 50% of the Total profits USD$2034,25.
I don't like this kind of discussions, and I will not say to iOption what they have to do.

Just one thing I can say you.
I have been sending new clients from Brazil for more than one year. I sent to iOption hundreds of new clients, and I keep contact with them in a weekly base in our group at Facebook. They are trading at ioption, making Withdrawals and 100% of them are very happy with this company.
iOption has almost 50,000 clients, and a good name. I think they are busy, giving a good service to the clients, and They don't have time and interess to enter in this stupid and false discussion, based in a 100% false history. Those are the facts, that I can proof:
1) Total deposits: USD$2000,00
2) Total Whithdrawals: USD$4034,25
3) Total profits: USD$2034,25

This lady made a deposit of USD$2000,00 and Whithdrawals of USD$4034,25.
She has in her hands USD$4034,25 and a big imagination to create false historys.
We can't find here, no Whithdrawal to okpay, no fraud, no problem. Everything clean and good.
Just one fraud we can found: We acorded that she has to pay me 50% after she Whithdrawals her profits, and she Whithdrawed USD$4034,25 (USD$2034,25 profits) and didn't payed me 1 cent!


I'm here to send all documents and proofs about this.

This is the real history. This is the true. Please give me the Moderatos's e-mail, and I will send him a lot of documents, prints to proof the true.

Thank you very much.

Best Regards,

Diogo Carvalho

Mr Diogo reading all the post i am disppointed you really had me going
Till your post i admite you had me going from your last post for some one who claimed he doesnt know why ioption does one thing or another i think you just have slliped all of a sudden you are a big deffender and praiseing Ioption calling the Fpa court dumm, we are here to dig for the truth not to be nice ,useing every mean of presure that the other side will response. That show where is your loyelty when you oporate with clients of Ioption that were sent to you by Ioption seems there is not a conflict of intres , plus with Mrs Santos last evedince you have to pay Mr Carlos Ioption 4000 in cases of gain how much does Mr Carlos has to pay you in cases of lost?That show one thing Mr Diogo there is no conflict of intrest there is one intreast a comun one .
Going throgh the history of oporation after you lost an oporation where you put 5000 you continue to the last cent to wipe the account,can see that time of oporation big amount agresive as might be there is a diffrence between a sucide and agresiveness,that is what is calld account mangement,as you said Carlos delivere clients to you cause you are a good trader,a good trader will know when to stop,a good trader after he lost big amount would not continue oporate with big amount of 5000 one after the other.He will try to recover his losts with smaller amounts.It is also like to know were to stop posting and waiteing to Pharoa to contact you.
Now for saying that Ioption thinks those acussation are Stupied here is my answer
,Ioption does not think this accusation are dumm that is why you are here ,ioption used imposters till you showed up if you are not yourself an imposter,we hsd here three imposters in total while the offical represantive of ioption visted the Fpa daily ,but kept silence, and since you showed up he stopped, maybe also a new imposter who visted me last week,now your claime for ioption facebook brazilan fan club is not new to us ,in search for such a group nothing was found can you give us the link for this 500 fan club.
Remember Mr Diogo everything you say and do may and will be used against you in a court of FPA.
I am disppointed Mr Diogo
 
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