Mr. Leonardo arrived with meaningless information and naive knowing what was being discussed at the FPA continued to cover up and defend your employee thief .
I keep saying to iOption is conniving with these scammers but would not be allowing free access to my account and other future victims.
Mr. Carlos was to have already been fired the company and not continue to operate and more free to disregard accounting for iOption, disrespecting and offending FPA, me and Mr. Ali MaruB
with all freedom and low mood which is peculiar to his bad character
EMAIL RESPONSE OF MR LEONARDO
Date: Wed, 26 Jun 2013 14:11:46 +0300
Subject: Our response
From:
leonard@ioption.com
To:
rmasalves1@hotmail.com
Hello Sn. Santos,
Firstly apologies for taking a little longer than hoped, to get back to you.
I have been through your account, line by line, and believe that I now have a clear understanding as to what went on.
Your account was traded aggressively and for a time you made a lot of profits.
You requested a withdrawal of $2000, your original total deposits, and that was sent to your Credit card. You then requested a further withdrawal of $2000, which was returned to your Moneybookers account. This represents a 100% profit on your original investment. Any further withdraws that you might have requested, would have needed to be transacted via your bank, by wire, as Moneybookers could not have handled your funds, but I understand that would have made you liable to a 17% tax charge by your country’s authorities. A solution to that problem would have been to open a different money transferring facility, and that could have been OKPAY. It was suggested to you that you should open such an account, in order that larger amounts of withdrawals could be sent to you. No funds were ever transferred by ioption to your OKPAY account.
In the meantime some very aggressive trading, that initially increased your account to over $28000, lost all the profits, leaving your account empty.
You need to raise the question of how your account was traded with your adviser Snr. Diogo. His association with iOption is one of an affiliate. That means he introduces business to us, for which he get a fee. Our account Manager Carlos Goncalves introduced Snr. Diogo to you, and that in hind site, was inappropriate. We do not offer a managed client account facility. It is not within our Terms and Conditions of trading. The arrangement that you had with Snr. Diogo was one between yourselves and did not involve iOption in any way. Neither Snr. Goncalves, nor Snr. Diogo were paid or received payment or commission on your traded account.
From the Skype transcript you posted on FPA, Snr Diogo admitted to you that he over traded and should have been more careful. The acts of your agent are not the acts of iOption.
In conclusion iOption are sorry that you had this unfortunate experience, and still despite that, you were able to receive 100% return on your original investment. We are confident that our actions never compromised the integrity of your account.
Leonard Gibbins
Technical Support
leonard@ioption.com
Tel: +357.220.30679
Fax:+ 357.220.30642
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